NC Drivers License Branch

Gotta hand it to them! I went at lunch on a Thursday and was in & out in under 25 minutes for a new license. The staff was nice and accommodating. They let me take my picture twice. Anyone having a bad experience probably didn’t have the right docs with them; they are strict about what documentation you need in order to have your request processed. Do your research before you go– their website lists what you need to bring.

Short wait times, nice staff… Twice I’ve had an occasion to use this drivers license office. On both visits I’ve met friendly staff who have had great attitudes and made my trip to the DMV as painless as possible. Nobody likes to go to a government office, but if you need to go to one this office is a hidden jewel.

Oh my, I’m glad I didn’t look at these reviews before I went to this branch. I recently moved down from NYC and had been putting this off – I hate bureaucracy and wasted hours. So, while I was very pleasantly surprised to be in and out in 30 minutes, that’s not why I am going to the trouble to post a review; it’s actually because everyone I encountered was just so nice and helpful. The overall atmosphere was jovial – for what it’s worth, not only was I told I could have a do-​over if I didn’t like my photo, the photographer went through a whole re-​setting process when HE didn’t like the shiny streak in the photo. Even if I’d been there for 90 minutes, it would have been tolerable – NYC’s drivers license satellite offices are remarkably efficient (truly), but they can’t match Carrboro DMV’s Southern hospitality.

Slow service, unkind staff, and overall depressing atmosphere. These are al stereotypes of the US DMV. This office only serves to reinforce that long held time honored tradition of providing the worst customer experience possible. You will NOT be surprised by this DMV.
Staff is condescending and pretentious. They really go out of their way to make you feel bad for going there. One of the staff was friendly, but the rest wouldn’t even throw a smile your way if the happy police held a gun up to their head.
Oh, and if this is your only choice, a few tips.
NO BATHROOM. DO NOT WALK IN HERE WITHOUT FIRST GOING TO A REST ROOM.
DOES NOT ACCEPT CARDS. ONLY CASH OR CHECK.
CAN NOT ACCEPT EMAIL. ONLY FAX
BRING SOMETHING TO ENTERTAIN YOURSELF. WAITING PERIOD IS AS BIG AS THE NEXT SAMSUNG PHONE.
I would say avoid this place at all costs, but that’s probably what they want you to do. I say overload this place with business until they are forced to install online appointments to alleviate their abysmal waiting period.

Through it the way is to the Carrboro DMV;
Through it the way is to eternal dole;
Through it the way among the people lost.
.. .
Before it there were no created things,
Only eterne, and it eternal last.
All hope abandon, ye who enter in!

The DMV office has to be one of the most bureaucratic places that most people dread to go to. Recently, I had to renew my license and went here thinking that a smaller location would have fewer people and thus a shorter wait than the bigger branches, which usually have lines before opening time. When I arrived at this location I had a hard time noticing an empty chair.
Thus, I went up and got my number and asked the estimated waiting time. Of course, the clerk hesitated to give me any number, but eventually she suggested by about 45 minutes. Since there are no public bathrooms at this location I had to go to the nearby Food Lion.
If you are coming with small children, make sure they go beforehand. I wasted time browsing the aisles at the supermarket and got myself a drink and headed back. After waiting what seemed and eternity, my number was called and went to back speak with the DMV representative.
The lady was pleasant took my information, processed it, took a vision test, a street sign test, and then I was sent take my new picture. Thankfully, I came out looking great, unlike the previous picture where I came out looking like a Neanderthal, had I came looking busted in the picture again I don’t think they would had re-​photographed me. So ladies (guys?) make your «Duck Face» perfect on the first try.
At the end, I put my temporary license, put on my sunglasses, and left the premises happy that this errand was completely. Now I can live happily ever after for the next 8 years or so until I have to go back to renew again.