Carrollton Modern Dentistry and Orthodontics

Unbelievably rude people working at front desk.
Teeth cleaning was fine. But the front desk service was so bad I won’t be returning.
Take your money elsewhere!

I chose this place thanks to a insurance change and no longer being able to go to my original dentist in the DFW area. I chose it after seeing fairly decent reviews from people. This may have been one of the worst regular cleaning trips I’ve had to any dentist! After conducting x-​rays of my teeth, the doctor came in letting me know I had several cavities and would need 12 fillings. This was absurd. I’ve always regularly gone to the dentist for cleanings and have always been complimented about how great my teeth are doing. For those of you not familiar with cavities, they show up as dark spots on x-​rays. I asked this doctor to show me where my cavities were since I saw no dark spots and he goes «oh, sometimes you can’t see them on these». Right then and there, I knew I couldn’t trust him. He went on to inform me I probably had gum disease and also would need to remove some extra tissue I have near one of my molars. No need to say, but I walked out of this place without letting them touch my teeth. The following week, I went back to my old dentist (Dr. Yahzari at Texas Dental). Though she was out of network and I would have to pay out of pocket, I wanted peace of mind that I didn’t have cavities, gum disease, and harmful tissue. As usual, she comes in, cleans my teeth, let’s me know that though I have some extra tissue, it’s no harm. Each person is different and some have more tissue than others, there is no norm. As for the cavities, I had none. No fillings needed. I actually questioned her and let her know of my experience here and she was like your teeth are great and you have no problems, I’m not sure what he saw. They showed me my X-​rays and explained that everything was normal. I’m glad I never got any work done here on my teeth. Once they do it, you tend to have more problems especially if you had nothing wrong in the first place. This place seems like they’re more into trying to make money rather than take care of their patients with honest work. Do not go here!

I am not a patient here but I had to «deal» with this office last week.
We had been calling to get my husband in for a tooth extraction for quite some time. Each time he calls, they have to call him back to schedule and a month later no response. I’ve watched him call time and time again, leave messages and they never return a phone call. After being told an outrageous amount for a tooth extraction… He finally got scheduled for an extraction (which they pulled while it was still infected), and they prescribed him a controlled pain medicine incorrectly. We were told by a pharmacist they wrote the prescription incorrectly and by law the quantity had to be spelled out (not «30» — it has to read «thirty»). So I took it back up to the dentist office and they told me the pharmacist was wrong because they do it that way all the time. BUT she agreed with me that the quantity had to be spelled out. So we had to wait 2 days to get an answer and take more time out of our schedule to get this corrected. She had no answer as to why they didn’t spell out the prescription, just laughed and said I will have the doctor correct this. Two days ago he called to get an antibiotic for his upset stomach/​vomiting from the pain medicine and they have not called him back.
It seems that his health is not an issue for this dentist office. I don’t recommend anyone using this office. We will be finding a better office and reporting this to our insurance.

I went there for the first time and it was great, I got all my questions answered and felt like they were on the up and up. They have some great equipment and I will be going back. All and all give them a try you will be glad you did. Dr Michael is right on Rachael (hygienist) is perfect at her job, the desk always gets me in and out in time and Dr. Her pulled my wisdom teeth and had me in and out of the chair with no pain in like 25 minutes. This place rocks. Thanks

I need to preface this review by saying, I do not like the dentist. I need quite a bit of work done and I’m always told I’m doing something wrong. — this being said, I actually ENJOY coming to Carrollton Modern Dentistry! I see Dr. Saffold and have seen a few others as well and I have not had a bad experience in the time I’ve been using them (about a year now). I’ve had some major work done during this time and the staff is always so helpful and friendly that there is no way I can feel bad about the procedures I’m having/​have had done. The ladies at the front desk are SO sweet and make my times coming in a lot of fun. Not only are they all genuinely very nice people, they do good work too. I haven’t had any issues with the work I’ve had done and they are sure to tell me that if there are ANY issues, to call them asap to get it checked out. So now I can honestly say, I kinda like my dentist. :)

I had the same experience and those described. I have been having my teeth cleaned at least twice a year for many years, without any extra stuff needed but this time I got a high pressure sales pitch to get all kinds of deep cleaning, and crowns, and other things plus some kind of maintenance plan. it would have been about $ 1,200 out of pocket after my insurance!
They have impressive equipment but it feels like a scam.

I, like another reviewer, purchased a Groupon for a teeth cleaning, x-​rays, and take home whitening kit. The interior of the place was extremely well kept and esthetically pleasing. I was promptly greeted and the time to fill out paper work was very short. After waiting almost no time, I went back for x-​rays. The x-​rays took about 10 minutes but I’m quite positive about 30 x-​rays were taken. It’s a lot more than I’m used to but I appreciated the detail. That’s especially a lot of x-​rays when I’m not paying (thanks to the Groupon). I barely waited two minutes after I was greeted by the dentist where he gave me a very thorough exam. He was extremely nice and very informative, walking me through information about my teeth and problems I had been having, causes, solutions, etc. up-​sell a couple procedures, which I gave into one of them, but they weren’t terribly expensive and if they were, they worked down a much lower price. The dental assistant that cleaned my teeth was also very nice, personable, and extremely knowledgeable. I got a goodie bag of oral hygiene products and my free whitening kit as soon as the cleaning was over!
And for anyone that knows how expensive crowns are, I would definitely recommend this place. They have an on site molding procedure so you don’t have to wait a week with a temporary crown to get your actual crown. I am in need of one and they charge $ 920‑1050 which is a fantastic price. I’m used to paying $ 1500. They also walked me through a payment plan they have for such procedures which is great for people like me who need the work done but don’t have dental insurance.
I don’t understand the two bad reviews about this place because my experience was great. Everyone was super nice, and not the «fake nice» that I’ve experienced with a lot of doctor/​dentist/​professional health offices. I can’t wait to go back in 6 months for a regular check up.

I purchased a groupon from Carrollton Modern Dentistry to try a new dentist that is located closer to my new home that was offering a great deal to new patients. I went to my appointment and had x-​rays completed in a timely manner. This was the only good point of the appointment. From there, I was taken to the room to have my teeth cleaned and waited nearly 45 minutes before the doctor came in. Every time I’ve been to a dentist, my teeth are cleaned first then the doctor examines everything.
Once the doctor made his examination, I was presented with a bill of about $ 950 but would «be discounted for today only for ~$ 550». I was told that I had a cavity and gum disease and could not have my teeth cleaned before paying for this treatment. Further, I was denied my whitening kit due to this. Being concerned about my dental health, I immediately set an appointment with my regular dentist who I’ve used for over 12 years. He examined my mouth and the areas that Carrollton Modern Dentistry said were a problem. His examination determined that I did not have gum disease and periolaze treatment would do more damage that good to healthy gums. Also, he said that I did not have a cavity.
This company is scamming people with the bait and switch campaign they are running. I agree this deal was probably too good to be true, but they should not advertise it if they cannot honor their side of the bargain. Further, I was in the market for trying a new dentist that is close to my new home and was genuinely interested in giving Carrollton Modern Dentistry a shot. Unfortunately, they failed miserably in obtaining my trust and prolonged business. They should be avoided at all costs.

Carrollton Modern Dentistry, is by far a 5 star operation. Everyone in their treats you like you are one of their family and actually care about your needs! I had a super cleaning today, a tooth fixed and i was 100% satisfied in every way. I highly suggest if you need a dentist and have worries of past bad experiences just call CMD ! I actually like going to the dentist now =-) Thanks !

My wisdom teeth were bothering me and I had not been to a dentist in a while because they stab your mouth with small sharp chisel things. I’m a weeny. But Dr. Hottie and crew were super nice and treated me like the scared 5 year old I am. Got a cleaning and an inlay and they even let me use their bathroom for free. The ladies up front are extra friendly and go out of their way to work around your schedule. And they’re all super hot. I look forward to my next cleaning.