Firestone Complete Auto Care

Thank you Mitch (manager) and the staff at Firestone for reaching back to me after I had an issue regarding towards the appointment set ups and processes they do here. Mitch called and apologized and treated me with special care by putting me (customer) first. That’s customer service right there and I am very much appreciated. Firestone is a great company that truly cares about the customers and the safety of the vehicles. You guys rock!

So it’s summer in Texas, my battery dies. Called a few shops in the neighborhood and received great technical battery replacement assistance with friendly advice from this Firestone store. A rather competitive quote and reasonable charge to install the new battery and discard/​recycle the old one. I arrived at the appointed hour and checked in. As the ticket was written, I was informed that the installation charge DOES NOT INCLUDE CLEANING OF CONTACT POINTS AND THE LIGHT COAT OF GREASE to prevent corrosion. That would be an extra $ 13. Totally ridiculous. I do not blame the service counter staff for this Firestone policy. but — P L E A S E, that time effort and grease does not even come to a dollar and Firestone needs to make it a separate charge and in addition to installation?! So — that over-​shadowed my otherwise very pleasant experience … and I cleaned and greased it myself.

So I get a response from my review from
concerned about my review and it’s a fake email address from Firestone. I will never by another Firestone product or service. These people are dishonest.

These guys are way over priced. Please get a few quotes before letting them work in your car!

Terrible. Especially if you are a woman.
I am smart enough to know to look something up when it’s wrong with the car that I’ve had for years. I told them what was wrong with my car — and they didn’t even check that, but did a job that was almost $ 800. They did the job and the problem was still there. I brought it back in, and they (wow!) found the problem that I had originally told them about. And I had to pay for both of them. Because ‘both were needed.’
(According to the owner’s boards online, both are NOT needed. What you do hear about is shops that don’t do the right job, and you get exactly what I got — too much work done, and not the right work in the first place.)
Since I lived in the neighborhood at the time, I decided to have them change my oil. It was only a couple of blocks from my home, and… What could go wrong? They changed it and my car started showing drips every time I parked it. I brought it back to them. They looked at it and told me it was transmission fluid. They recommended that I go to a transmission shop.
Fool me once, shame on you. Fool me twice…
I decided to check with someone else. This time a dealer. It wasn’t the transmission. It was a terrible oil change job that was done incompletely and therefore caused the oil to spill everywhere. Not only that — but this is when I found out that they would have known that transmission fluid and oil are two different colors — and that it definitely wouldn’t have been the transmission.
They were ready to send me on a needless goose chase. They are either completely incompetent or just not-​very-​nice-​people.
Absolutely DO NOT go here, especially if you are a woman.

The service was okay. We had brought our car here, after leaving the Marsh Lane Firestone, when the manager there was completely and utterly rude and refused to honor the «Road Hazard» warranty, after coming up with several excuses. This location however, pulled up the information based on the phone number used at the time of purchase. The gentlemen at the counter reviewed the information, and gave no questions of the validity of the Road Hazard warranty — as it should be. It did take several hours to get the tire repaired, and the representative who rang me out (a different gentleman), was a little short, but not rude. Still — not as bad as the manager at the Marsh Lane location. Overall, if I have to set foot in a Firestone again, it would be this one.