Extremely disappointed in what it took to get my prescription transferred to this pharmacy from another Kroger. I spoke with a girl named Lacey on the phone and she made me feel like I was taking away from her precious free time by asking her to help me do this. I was also told my prescription will be done last because I still had a days worth, which has never been said to me before. I get a text saying it’s ready and sure enough there is Lacey at the pharmacy check out. I walked up to the counter after standing in line for 10 minutes and asked if I could have my prescription. She then made several rude faces and walked back to get it. After coming back she told me my total and I had to remind her to scan my card, that pissed her off. As I stand here writing this she is making even more ridicule faces at customers and on the phone. Kroger this is upsetting, if she dislikes her job that much fire her. I only have a few pharmacies to pick from and would hate to have to transfer all my medications. Step it up.
Leslie K.
Place rating: 5 Carrollton, GA
I love this Kroger and I make the drive from Bremen to do my shopping here. Only place in the area with fresh good quality seafood, a built-in Starbucks, in-house sushi, a fair amount of gourmet cheeses available at reasonable prices and portions and a deli with a lot of freshly made items and meats available.
A R.
Place rating: 2 Suwanee, GA
I have to say I usually love Kroger, but this Kroger let me down today. The store was understaffed and mgt was no help. I waited in the bakery(right beside the deli) for at least 4 min without anyone acknowledging me because the meat section was so busy. I just had a question, but they weren’t interested and didn’t care I was standing there. I just had a question. I went up to an assistant manager and asked about marking down the price of a bakery item because it was one day away from becoming a manager’s special due to the sale date. The price difference was about 4 dollars. She referred me to the co-managers. I explained to the co managers my negative experience and asked my question. They told me that’s not how they do business. They later went to talk to the deli about the bad customer experience. When I asked if they would be willing to mark the price down since it was one day away from going to the managers special they couldn’t do it because it could sell for the current price in the next day. I asked what about my negative experience and they told me if they do it for me they would have to do it for everybody. I was like what! It seemed all they cared about was money and not the customer experience. I walked out with a bad taste in my mouth. What a shame.
