Union at Carrollton Square

This complex is horrible! After moving in our water bill spiked and we notified the landlord immediately. The unit was «checked» and we were told that nothing was wrong. Soon after the ceiling in our bathroom started to leak from the air conditioning unit. A year later, with no resolution, our bathroom continues to look like a hurricane disaster zone. We’ve asked for reperations based on the fact that we’ve been unable to use this bathroom since June and was denied. Oh did I forget to mention our kitchen sink has dropped out several times and was «fixed», yet still leaks. Simply gluing a sink to the counter and then using a stick to hold it up is not fixing it. Everyone knows you have to frame sinks in. This shotty workmanship is NOT luxury (as advertised). The current landlords don’t care either because «they report to shareholders».

This place is everything I hoped it would be, and much more.
My roommate and I moved in back in June of this year. We loved the location so much that we signed the lease without seeing the apartment we were renting. There is a lot to love about the location: restaurants (Babe’s, Twisted Root, Cane Rouso, Agave Azul, Amici, all within walking distance); easy access to I-​35 and the airports; close to Addison; the DART Rail, and; of course, Downtown Carrollton. As for the apartment; well, we were not disappointed.
The color scheme is great. The apartment has huge bedrooms and tall ceilings, so it feels so much larger than it is. The bathrooms are new and clean, with walk-​in closets that you can actually walk in. The outdoor space is incredible. The grounds are well maintained and the landscaping is very well done. The amenities are also top notch. The pools is hard to beat. They offer a little something for everyone. The built in gas grills make hanging out by the pool so much easier. In the event I can’t make it to the gym, the gym in the complex has just about everything one needs.
Now, for the best part – the staff. From day one the staff has been welcoming and accommodating. My roommate and I viewed the property at different times, and I was living out of town, but the staff made the process easy. Since moving in, the attitude has remained the same. The staff also does a tremendous job of hosting fun community events. Sometimes they even give away beer! They’re awesome.
I would recommend this place to everyone. In fact, I am trying to get my friends to move in right now.
Happy Tenant.

Awesome place to live hidden behind Downtown Carrollton. We were looking to move down to Deep Ellum or the Knox/​Henderson area but this place really blew us away.
Some positives about Union: Modern floor plans with modern appliances, HUGE balcony with great views, easy highway access, INCREDIBLE restaurants (Babe’s, Twisted Root and Cane Rosso) all within walking distance, a record store downstairs, access to the DART green line across the street, two awesome pools with plenty of grill space with large areas to hang out and I have to mention the staff and community that regularly hosts gatherings with free food and beer. Also everyone we have met that lives here as well has been pleasant and easy going.
Save some money and live here as opposed to moving closer to downtown; you can take the train down there whenever you want!

UPDATE — We were the first to review Union at Carrollton Square back in April 2013 and have now lived here approximately 2 ½ years. Still having a great experience overall! Olympus bought property some time ago from Lincoln, and we have found the new staff to be outstanding. Geoffrey and Calvin (the Assistant Manager) are both excellent and super customer service oriented. When an issue has arisen (if you live at an apt complex long enough, occasionally you will have something to talk to management about), we have found the Manager Jennifer to be both considerate and highly professional. She has been fair, takes time to listen, and has worked together with us in an expedient manner to resolve any issues that we needed to address. Our experience has been that the maintenance/​and grounds staff continue be very responsive. Jarvis and John (both new since Olympus came) and Octavio (great retainee from the prior ownership) are all super friendly and highly trustworthy. Very nice to have people you can trust to enter your apartment if you occasionally have to have a maintenance issue resolved when you are not home.
This location is still fantastic, we have enjoyed walking over to restaurants and events in downtown Carrollton numerous times. When driving somewhere it’s still great to be able to hop right on the freeway to head downtown or other areas of the Metroplex. We don’t use the Dart train that much, but you can walk up over Beltline across a bridge right to the station, and it does go directly to American Airlines Center, so if you are going to a Mavs game or another event it’s nice not to have to mess with paying parking and getting stuck in traffic afterward.

I WOULD NOT RECOMMEND THIS PROPERTY TO ANYONE. AND IF I COULD GIVE IT ZERO STARS, I WOULD. OLYMPUS PROPERTY MANAGEMENT AND CORPORATE OFFICE ARE BOTH INCOMPETENT.
I moved in June of 2014, when Union was still owned and operated privately (not by a huge corporation). The old management team was significantly better, responding to the smallest request in a very quick fashion, always going above and beyond my expectations. They operated on a more liberal basis, where I felt like there was more freedom and liberty, meanwhile keeping a reasonable tolerance on community rules and executing well on enforcing them. It was more of a family atmosphere, they were willing to ‘work with you’ in negotiation, they were just good people, easy to approach and maintain a relationship with.
THEN JANUARY 2015 HAPPENED. OLYMPUS PROPERTY BOUGHT UNION.
Just as big government ruins everything that is good, so did Olympus. In came the attitude of Corporate America, all about the money, and treating you like a slave, a piece of garbage. If you’re a few days late on your payments, we’ll fine you first, and then send threatening emails to evict you. Rules? What community rules? They don’t enforce them. I would like to exclude (CB), the Assistant Manager from this discussion, as he was great to work with, and should be the Property Manager.
The Property Manager herself, (JJ), is totally incompetent as a professional. I think she’s more worried about sitting in her office on her computer, talking on the phone, and her nails and hair looking good than she is helping people. I’m also pretty sure she has the Assistant Manager (CB) do all of her dirty work with the people, like the Mafia. I think she’s a prideful coward.
I lived on the first floor on the south end of the building, and when the heavy rains came in June 2015, it flooded my apartment. My walls leaked from the heavy rain, and my patio leaked from the outside. The water dried on the hardwood and left water marks, but I had to live with the mold smell for the rest of my last month. NO OFFER WAS MADE TO THOROUGHLY CLEAN MY APARTMENT OR REPLACE THE CARPET IN MY BEDROOM, WHICH ALSO GOT FLOODED. NO OFFER TO MOVE ME WHILE THE CONSTRUCTION TO MY WALLS FROM THE WATER WAS BEING FIXED. Long story short, since I was moving out, she did the least amount of work possible. I think the Manager lives her life this way.
I tried to contact Olympus Corporate to tell my story, and hopefully negotiate a reimbursement of my last months rent back, as the Manager was unwilling to work with me, AND I GOT NO RESPONSE FROM CORPORATE AFTER LEAVING MULTIPLE MESSAGES.
IF I WERE YOU, I WOULD RUN, NOT WALK AWAY FROM SIGNING A DEAL WITH UNION AT CARROLLTON.
THE BUILDING AND LOCATION ITSELF IS GREAT, BUT WITH THESE CORPORATIONS, THEY COULD CARE LESS ABOUT YOU, ONLY YOUR CHECK. AND FROM PRIOR EXPERIENCE WITH OTHER PROPERTY CORPORATIONS, I WOULDN’T BE SURPRISED IF THE PROPERTY GOES DOWN IN QUALITY, AND UP IN CRIME.

I have lived here about 6 months now and love it. I live in a small one bedroom in phase 2. I think it is the perfect amount of space. I love the finishes and hardware in my apartment, it feels luxurious. My balcony over looks the second swimming pool which I was a little nervous about with noise, which hasn’t been a problem at all. All of the neighbors are very nice and respectful.
The leasing office is also very nice. They have a few large Mac Desktop computers in there that you can use at any time with a printer. Very nice for when I am working from home and need to print. They also have a conference room if you need a little privacy while you work.
I have to give 2 thumbs up to the leasing office. I looked at many apartments before choosing this one and honestly one of the deciding factors was how incredibly nice the leasing agents are. Geoffery was the first person I met in the office and he has been nothing but awesome. He is very quick to respond to any questions I email him with. Every employee is very personable and easy to work with. They all remembers my name and go out of there way to say hi when they see me. The leasing office had a pool party last weekend that was awesome. One of my good friends moved into the apartment complex that morning and after a long day move it was awesome that they had free food, beer, DJ and games. It was a great way to spend my Saturday.
The only things that could make this apartment complex even better are a dog park and recycling center.

This Apartment Complex is AMAZING. As someone who has been living in apartments for nearly 10 years — this apartment has exceeded expectations.
Imagine yourself in Cancun Mexico at Club Med. The Hallways flowing with fanned air. The paint crisp and clean. The floors shine and they mirror your positive foot steps to your humble abode. THIS Apartment Complex is comparable to living on a 5 Star RESORT.
PROS–
NOISE: MINIMAL. The building structure is very solid– hardly hear anything near me unless it’s someone right outside my door — but who wouldn’t hear that?
CLEANLINESS: SPOTLESS — everything shines and is BRAND NEW.
BATHROOM: Spotless and open! The shower is AMAZING! The granite counter tops and open space make this bathroom wonderful!
MAINTENANCE: PROMPT and HELPFUL. Very very quick and very communicative. You could NOT ask for better PROFESSIONAL maintenance.
LAYOUT: Big Kitchen space. Big Bathroom space. The room layouts are easy to adapt too.
TV ACCESSIBILITY: TV ready plugs close to where you can and will mount your gorgeous LED TV on the wall. Everything is set up to make it easy for your installation.
POOL: Kept very clean and is always a much better view than looking at the back of businesses.
COMMUNITY: Everyone here is SO NICE! Talk about Southern Hospitality to the MAX! When I was moving in — random neighbors were opening up doors for me — and even bringing us water bottles! Such a NICE community of friendly people!
NEIGHBORHOOD NEARBY: Very peaceful neighborhood right next to the complex. Great park to walk to. Filled with trees and lots of space.
DOWNTOWN CARROLLTON: Don’t you love being able to walk to the nearby restaurants and eclectic shops? This area has nearly everything! From Mexican to Italian Food, Babes Chicken, the Donut shop which is walking distance– and even the DART. You cannot go wrong! It’s so great to be able to walk to the rock climbing center too! Wow!
PRICE: It’s up there — but to be honest with everything you get– the price you pay is BEYOND worth it. There is value to this complex
CONS —
NONE. ZERO. GREAT PLACE TO LIVE!!!
Thank you Geoffrey for setting me up with this incredible Apartment!
& Thank you Calvin for providing me with PROMPT service for any maintenance issues I had. You were VERY communicative and helpful. Wow!
RATING: PHENOMENAL

Okay I moved in 3 weeks ago this week. I moved in to phase 2 of the complex. Overall my experience has been a great one.
I had a slight issue with getting into the apartment only because Geoffrey :) does such a great job with leasing out these great apartments that it was hard to get one for the time frame that i wanted to move in! There was a slight confusions with the floor plan that i wanted, however the apartment still looked great so the good out weighted the bad. Due to the confusion they were more than will to compensate and give me a accent wall with no charge and that was great that they were willing to at least offer something!
The finishing on the apartment in phase 2 is great! I live in the one bedroom apartment on the 2^nd floor. I have not experienced any load neighbor issues. Everyone seems to be very calm even on weekends. I did go out to the pool with a few friends and grilled last weekend and it was a good time! I got the chance to meet some of my neighbors (and they were so much fun and so caring and giving)!
The maintenance request that i did have to put in was answered within a timely manner and they are very nice as well. All of the staff at this complex seem to be very understanding and helpful!!! I LOVE IT HERE!!!

Apartment living is just that apartment living, and with that comes the trials and tribulations of living in an apartment. What is best to remember is what your management team can do for you. I have been in my apt for 3 years. The location is great for the Dart, The Village, restaurants, the man made lake, paths and easy access a park (for kids and dog walks) is wonderful. Neighbors are what they are some care and some don’t, you can’t change that.
My ratings are for the management staff. Every concern I have had, has been addressed with true compassion, not excuses. Every need has been heard and received and has not fallen on deaf ears. This management staff is really here for the tenants, they plan events to get everyone evolved, they help, they share, the are part of the living experience at Union.
And after all, that is what a home and community is about, becoming one, working together as a team for a better way of living. Apartments are our homes, it is where we build memories and set down roots…
Go see Jennifer and her staff, they really make the difference, You can rent an apartment anywhere but where can you get a management staff that cares about you and your family! AND YOUR PETS!!!

I first moved into a small apartment on the 2^nd floor but quickly moved into a bigger apartment on the top floor further away from the trains. Being on the 2^nd floor of the first apartment was noisy and cramped. I could hear everything from the neighbor above and I doubt that was because they were noisy. The walls are way too thin and the apartment would vibrate every few minutes from a/​c units from neighboring apartments which was very weird.
After moving into a bigger apartment on the top floor, things improved. I no longer hear my neighbors but since I’m on the top floor, I can hear whenever the a/​c units on the roof are turned on. My apartment vibrates because of that. I’ve come to the conclusion that the apartments are very poorly made. My apartment should not be vibrating every time a heater/​a/​c unit is turned on. The walls and ceiling are way too thin and cheap.
In addition to the noise pollution, storage within the 1 bedroom apartments is limited. The one bedroom apartments are sufficient for just one person with not a lot of stuff. However, they are lacking for couples. I’ve had to resort to buying lots of space saver bags and containers to house my shoes and clothes since the closet is ridiculously small.
On the plus side, the apartments look nice and mine overlooks the bigger pool which is very nice. The surrounding area of the complex looks a bit shady but the complex itself is nice. The kitchen lacks drawers and washers/​dryers are not provided but the apartment is nice overall with granite counter tops and hardwood floors.
The only apartments that don’t seem to suffer from excessive noise pollution are those on the top floor. However, you may still have to worry about noise from trains (which is expected since it’s close to the dart) and a/​c units above the top apartments which cause the apartments to vibrate a bit.
Tenants here seem a bit inconsiderate at times by blocking the garage entrance with u-​haul trucks, dumping their garbage on the floor of the garbage room when a sign clearly says to use the chute, and talking loudly on their balconies in the wee hours of the morning. These are not major issues for me as I will find these types of tenants in any complex (regardless of how expensive an apartment complex may be) but someone else may find such tenants unbearable.
Overall Union is just an «ok» apartment complex. I’m guessing most people live here to be close to the dart which takes them to work so it’s quite convenient.

We had just recently moved in to this apartment, and so far it has been a great experience. To start off, Geoffrey, who showed us the apartment and helped us sign on has been fantastic. He’s very helpful in answering your questions and concerns, so I highly recommend speaking to him if you are thinking about this apartment complex.
I absolutely love the amenities of this apartment complex. I feel a lot safer with the gated garages. The pools are gorgeous, and the gym is sufficient. The apartment itself has gorgeous hardwood floors, and updated appliances. The only suggestion I would have for the kitchen might be to have more drawers. There are plenty of cupboard space though.
The location is great because it is walking distance to the DART rail, as well as chill restaurants. It doesn’t bother me too much, but there are pros and cons living close to the rail. There is more noise due to it, but it’s expected. There is currently construction going on in the next lot, but you can clearly see that when you come see the apartment, so it’s not a surprise when you find out there is construction noise.
Overall, our experience has been A+. The main things I look at when I move into an apartment is if the staff is friendly and helpful. If they complete the tasks they say they will. And most importantly if the apartment is clean and everything is in working condition. All of the above has been satisfied, so I strongly encourage you to come check this place out!

I have lived in 3 Lincoln Property complexes. This is a tough complex to review because there are pros/​cons. The first time I moved in I had a top floor unit and would give that experience 4 stars. When I lived here recently I had a bottom floor unit next to the pool. I think taking into consideration all apartments have noise, my upstairs neighbors were beyond rude and excessive with noise. I spoke to them in person after knocking on their door to no avail, and complaints to the office did not help. I ended up paying the break-​lease fee to move into another property that I have had ZERO noise issues with. Overall it’s a nice apartment in terms of the location, if you are only around downtown — otherwise it’s not the best area. You have Babes which is awesome food, and the DART rail if you want to hop on it to catch a Mavs game or possibly to work. However the noise of the pool, lack of enforcement of pool hours, and my upstairs neighbors noise forced me to pay over $ 1K to break the lease. If this is close to your work and you can get an upper floor unit I would recommend it otherwise there are better options.

I’ve lived in many apartments and this was the best experience I’ve ever had.
The building was almost always spotless. All maintenance issues were handled quickly, but there weren’t many. The apartment I got was insanely nice and clean when my family moved in. There were no hassles with neighbors. The garage was really spacious. I never had issues finding good parking. Crime was almost non existent. The front office team were always ultra nice and helpful. The pools were awesome and clean. They have a team of people that do neat events at the complex.
The layouts of the apartments were familiar to me as I lived in one the company’s buildings in Austin. They are fresh and interesting as far as apartments go. The building offers Verizon Fios as an internet option which is the best you can get in Dallas. I’ve never been sad about moving out of an apartment until living here.
Seriously, this is a great place to live.

I have been living here for just over an year now. So far, it is awesome for the most part! Friendly and professional staff always willing to help you and solve any problem you may have. Brand new apartment so it is pretty clean and pet friendly! Nice gated community and garage. Only downside is that they have been under construction for the past year… For their phase two… However, the construction seems to be mostly done and maybe it will be less dust around the complex.