Firestone Complete Auto Care

My experiences are different each time. The people are nice but some are more customer oriented than others. They have the ability to work with you regarding price but some will and others won’t. $ 81.50 for and oil change with their coupon that says $ 54.99, which means at least $ 26.00 worth of small the small print! And how do I even know they’re giving me the synthetic oil? Anyway, I think they’re over priced but I have used their service when I don’t feel like driving to Leimert Park to see my regular mechanic!

They are very busy… But they took the time to careful explain that my noisey brakes was only a temporary condition caused by weather, wearing in of the pads, etc… The problem is resolved now!

Very very slow. Have been here 5 and half hours for a diagnostic reading. Also got a oil change and alignment. Trying very hard to stay patience. Heard one of the employees did not show up today. Many people came after me and have left. How long can it take to get a cracked gas cap?!?

Great quick service. Josh did a nice job. Extremely helpful. Saw us pull up and tended to us right away. Assessed our problem and had us fixed up in no time! Nice place to come for good service

I took my car in at 1:30pm on a Saturday because my rear tire (brake) was making a noise. Asen (whom apparently is the manager) quoted 2 hours for the brake inspection and advised me to leave the car there and come back for it later. I wasn’t sure why he would quote 2 entire hours to check my brakes but I didn’t want to give him a hard time so I just let him know I will sit and wait. **I was scheduled to go into work that day at 4:45pm but didn’t think this would be an issue**
A little past 4pm I checked on the status of my car. There was one bolt missing from my calipers. The bolt they ordered and the parts guy delivered was the WRONG one so now they’re looking for another. At that point, it had been almost 3 hours and he didn’t even bother to let me know what was going on.
He then told me the only place they could get the bolt from is the dealers and it won’t be available until TUESDAY. He advised me to leave my car there until then. FOUR ENTIRE DAYS for a SINGLE BOLT. *Another one is on its way so stay put and I’ll have you out of here soon*… ONE HOUR LATER… No fit.
I ask for them to measure the bolt in order to send the correct measurements to these «parts people» so they’re not coming and going with the wrong one. «We’re not able to do that». How are you unable to measure a bolt? And somehow they find it more efficient to keep guessing and having people drive to the store only to drop off a bolt that isn’t going to fit? Its 5:30 by this time, I’ve had enough (and was way late for work), called über and left my car there.
Next day I call the store around 10:30am (they opened at 8am), and Asen answers the phone. I ask for an UPDATE (assuming they continued trying to find the bolt). He says to me, «well yesterday we ordered the bolt but we got the wrong size and…» I WAS THERE WHEN THAT HAPPENED, I asked for an UPDATE. Not for a recap of what terrible experience I had the day before.
He then mentions a box of bolts they have that might have the bolt that fits. Why haven’t you checked that already? «I just got here 30 minutes ago». So you’ve been there for 30 minutes. «Well it’s not my box and they guy only got here 5 minutes ago».
Sure enough, there was a bolt that fit.
Ultimately, he tried making me leave my car there for 4 days for a single bolt that was in the shop to begin with. I lost 2 hours of pay, had to pay for über to work, back home, and back to the shop to pick up my car. On top of all that… When I drove off in my car the next morning, my brake was still making the SAME NOISE. I went back immediately to notify Asen. He says «I noticed the noise when I was pulling it out for you but we got you a bolt so.» EXCUSE ME? So he doesn’t even notify me of this when that was the reason why I went in to begin with?
I inform the other service manager (or whatever he was) of my entire experience hoping he would be of help. He says there’s nothing more they can do because the inspection was done and they found the missing bolt. And that if my brakes were worked on by someone else, take it back there.
Although this was my first time at this location, Firestone is my go-​to place for all my vehicle needs. Therefore, I cannot express enough how appalled and disappointed I am of this entire experience.
**I later had my car looked at by a REAL mechanic, who was able to tell me in less than 20 minutes that the sound was coming from a faulty wheel bearing.

Under new management this location has really improved. I’ve used this shop for years and had stopped going due to bad management and poor service. I had to get my tires balanced before a road trip so I used this location due to convenience. I didn’t expect the quality service that I got from Asen the new manager. He provided excellent service to make sure the wheel shimmy was taken care of before I took the car home. I was very pleased that this location is making sure the job is done right the first time.

Never coming back to Firestone. Had appt at 7am and when I got here it was closed, waited until 7:20am and had to leave because it was still closed. Came back in the afternoon More than an hour and 45 mins waiting for just an oil change. All the Firestone are the same. You pay for what you get.

They are absolute life savers. My friend and I were stranded, in 105 degree heat and we had to get towed to Firestone. The place next door estimated a 2 – 3 hour wait time for a simple tire change. Firestone did it in 40 minutes, plus they checked the other tires, were super friendly and nice to us and our dog, and they got us out of the heat and offered us and our tow truck driver bottles of water. We felt really taken care of and cared about. Going to a Firestone every time from now on, they rock!

Just went in for an oil change, Kristin was very helpful. I love the oil change rebates so might as well get that full synthetic oil. Very Pleased.

I first came here in February for front brake pads/​rotors. By April, they were squealing so bad I had to return. I was told they must have overheated and the pads were replaced again. I returned a third time, a month or so later, because the squealing had returned. I was told there was no problem. I was not completely satisfied.
Recently the squealing had gotten worse, so I took it to a separate shop, being over the service I was getting at Firestone. I was told by them that my front brake pads were at 20%. Since I was still under warranty with Firestone, and now irritated that I had to return a 4^th time, I declined service, and returned to Firestone.
I left my car with Asen. Great customer service! He called quickly and informed me that my brake pads were at about 90%, not 20% as the other shop had informed me. He asked that I come back so he can show me for himself. He took me to my car and showed me the brake pads and rotors and explained everything in detail. He then resurfaced all 4 rotors and still put brand new pads even though mine were still at 90%. He did anti squeak and washed them with soap and water to eliminate any noise I may here. I only had to pay for the resurfacing of the back 2 rotors. Asen was very helpful, efficient and friendly. Asen completely changed my view of this Firestone location. I will be back and I will refer friends here because of Asen and his great service.

I think it’s about time for me to start a review for this location.
Went in as early as they opened up the store because I had a nail on my tires. What I got back, yes, the nail is out, the tire is patched, but I got a few «modification» on my aftermarket wheel. It’s not the most expensive wheel in the world, and I know it’s hard to have a perfect job in most places, but I got the worse scrape and scratch mark.
Did the survey that was on the invoice and emailed comments over the Firestone site. I did mentioned that it’s okay, no need to contact me, but I got replied that the store manager will be notified and will call me. That moment if he called, I would have let it go and fix my wheel at my own cost. But after a week, I got nothing. So here I am.
So if they don’t care about their customers, I don’t see the point of trusting them with your car.
America’s tire actually did similar scraping, but not as bad. And when I said something, the store manager actually step out quickly to have a chat with me. (No, I did not ask them for compensation in the end) maybe I should have waited to go AT to fix my tires.

I bought tires here yesterday. Very nice, helpful sales advisor. The job was done quick, especially on a busy weekend. I would definitely come here again if i ever need anything done with my cars.

I called them at 6 and they put me on hold immediately and 15 mins go by and no one pics up so i stay on hold and start driving cause all i needs a inspection i get there and see there plenty of employees its about 630 to be denied my inspection i told her well look ive been on hold 30 mins all i wanted to know was if there was time today but my call was neglected and now i drove here for no reason she said oh i do see your on hold but were to busy im sorry you can make a appointment tmrw no thank u very unprofessional to just put a customer on hold and forget about them a ½ hour when i do need tires in the next month or so i will not Come here thats for sure they may neglect the bolts on my wheels

After my last visit to Firestone the company reached out and made things right. They reimbursed me for the alignment and apologized for any inconvenience I was caused. Its a shame that the corporate office has to try and take care of its customers when the local shops cant. I gained a lot of respect for the Firestone company. If the same guy that called me worked at the Carson location I would give them 5 stars.

Jay 6÷14÷15
Great customer service from Asen, and his team and I would recommended him to anyone. As for Pep Boys, you will never see me at your place of business again because of your terrible customer service.
Jay

I must say that I am now impressed by this Firestone’s change. The new manager (Eddie) there is awesome. I suggest things that needed to be done to my car and he explained why these things were not necessary. I was walked through all the things that they would be doing to the car. When they finished the initial inspection, they called me again to confirm approval of the work to be done. I appreciated that the most. Great job! Every person that walked in was immediately acknowledged… THIS is major for me. I will definitely come back

I dropped my car off the night before to get repaired. I recieved a call the next day about a hour before my pick up time saying the warehouse sent the wrong part. Derek asked what is latest the car can be ready and I said 12:30. He offered a discount for the time inconvenience and a rental car if it was not ready. I drove to Firestone a little after Firestone to see my car was not ready. They stated they needed another 30 and when I brought up the rental car they said it would take them 30 minutes to get the car. So I had to be patient and hope I made it to work on time. I was patient and in return I got the promised discount and a free oil change. Derek was very apologetic and that is why I gave them five stars. My car seems to in great shape as well.

110% amazing customer service! I usually have bad experiences going to car repair places, but not here. From the manager inside, to the hard workers in the shop… no other store compares! Thanks again Firestone! You have my forever service!

I had a Nail in my tire and went to get it removed! Of course they would charge but no problem! I also wanted to check to see if I needed a wheel alignment and balancing since I knew my car was NOT riding right and they discovered that Service was highly needed! They took care of me and and I opted to get the lifetime alignment packet and because the wait was so long they gave me free service for removing the nail and patching!!! Way to go Firestone!!! I’ll be back!!!

Every time go to to this place I wait… and wait… and wait… and no one comes out to greet you, ask if you need help, or even just say «we are too busy right now.»
Will never come here again.