Lbc Mabuhay U S A

Im very patient and rarely write bad reviews! But this branch is too much! Poor customer service!
I waited in line and when it was my turn. The lady with glasses told me their prices went up. From their regular boxes to extra pounds. So i asked for evidence or a memo or anything that can show me that their prices really went up. I dont want to pay for something that im unsure of. But she cant give me anything, saying she lost it. But i insisted that i want to see it before paying for my purchase. So she said «ok if you want to see it you have to wait, i’ll take care of these other customers»
FIRST OF ALL, if a company has any changes prices, location, phone number whatever it is. They should have signs everywhere to let customers know of the change. Second of all, i waited like everybody else and now when its my turn shes going to take care of other people and let me wait again??? I dont think its fair!
So i walked out. Cancelled my transaction. Called customer service. And will rant out in social media. Sorry LBC you just lost one loyal customer! And ill be telling everyone i know by the way. Youre welcome!

People working there are bunch of idiots n rude. They need to learn how to treat their customers more respect. I wouldn’t be surprise if that location will close down. If they r unhappy with their job get out of there!!!

I had to send something to the Philippines and was told to come here to do it. I first thought I was going to Long Beach, lmao!
Anyway, it was a decent experience. Nothing to write home about, but just a normal situation.
If I need to ship something to PI again, I will return.

Poor customer service experience. This branch needs to reorient their employees to be friendly to their clients. There was an older senior citizen sending out some documents and was given a confusing instructions to fill out his papers. When he turned it in this lady who you could tell there’s a dark heavy cloud hovering her snapped at this older gentleman who quickly put her into her position and telling her that he is an engineer and does not deserve such treatment. A little smile and politeness to the customers will surely go a long way.

The only location close to long beach! I know they used to have one by willow and santa fe, but for some reason it closed.
So went here around 11ish and it was a good experience. The lady was very helpful and assist me with everything I need and asking.
Coming back next week and I hope I get the same treatment :)

LBC is a great alternative to shipping things to the Philippines. No offense but this country has a postal system that is unreliable! Your package might get stolen or lost (but probably more likely stolen)!
LBC makes thing safer! They deliver your packages door to door. So you big box of goodies will not have to be stored and stolen by the Philippine Postal system.
However you should avoid this location if you can. There is a lady here who pretty much sits there on her computer (probably looking at facebook) and doesn’t really help you at all.
I tried to ship some things here and couldn’t quite figure out why they can’t ship a cheap watch out. She doesn’t have a reason why even though they offer insurance if a package get’s jacked. Whatever. lady you are just being lazy… you as reliable as dealing with the Philippine consulate in LA.