The Home Depot

Nice store, helpful staff, easy checkout!

This review should probably be about Home Depot Hot Water Heater Installation advertisements and contracts not this specific store in general as they did what they could in dealing with the central 1 – 800 number that needs to be called to schedule hot water heater installations using their installers. I am writing this as someone who tried to use Michael & Sons Services as a contract installer for a Home Depot purchase I made of a hot water heater. The Home Depot webpage and signs posted on every bin at the Home Depot store said that hot water heater installations are made within 24 hours and there is free delivery of the hot water heater within 30 miles. I called the web page posted customer service number to schedule the installation and received a confirmation number and was told that Michael & Sons would call me the following morning. Having received no call by 11:00 am I called them. I was told that the earliest they could come for an estimate, not installation, was in 6 days not the 24 hour installation advertised by Home Depot. In addition they said they would charge an additional $ 100 above the minimum installation charge of $ 450 (it would most likely be more after the estimate) to pick up the hot water heater I purchased at Home Depot and deliver it. I asked about the policy of 24 hour installation and free delivery and was told it was not in their contract. I am told they have the installation contract with Home Depot for all of NC so beware if you think you are going to get free delivery and 24 hour installation as advertised. I will use another plumber who is cheaper and can install the hot water heater within 2 days and also warranties their work and is A rated with Angie’s List. So much for trying to use Home Depot installers!

They have great costumer service and a sea of quality home improvement items to help you refurbish your home.

Here twice a week. Great service, even at the managerial level. My neighbor had an issue with his grill and even though I had to talk to the Manager, we were more than compensated for our troubles. «That’s the power of the Home Depot».

Just a friendly warning to anyone that thinks using Home Depot’s «skilled» contractors and installers is a good idea … it isn’t. Not only are they NOT skilled, they are unprofessional, belligerent and just outright lazy. They do what they do, regardless of whether it’s right or not, and you will never hear from them again. As for Home Depot, it appears they have no control over them at all and will engage in a endless back and forth, inane attempt to contact them which will go on for months.
These so-​called «contractors» know that they will always have work as long as Home Depot doesn’t give a flip and keeps farming out their customers to them. SO … if you’re thinking about replacing that storm door with a new Anderson or upgrading your windows, do yourself a big favor and go to a REAL store that carries Anderson. It may cost you a couple of bucks more but believe me it is SO worth it.

This review is SPECIFICALLY for their pick-​up truck rental.
They only have 1, so call the store and make sure it’s available before you trek over to Crossroads.
For $ 35, I got a F-​250 for 90 minutes. The a/​c worked, it ran just fine, and it was easy to load. The bed isn’t a traditional truck bed — it has a metal box that’s not quite as deep. But, I was able to take my entire collection of yard waste to the Cary refuse center in one trip. Something that would have been 40 or 50 trash cans worth.
The computer wasn’t happy when I tried to pick it up, but the service lady — who has been there for 15 years apparently — was very professional about it, and got it sorted out.
For the store in general — the location is horrible. I live next door to the Lowes on Chapel Hill road in Cary, and I never go to the HD.
For renting other equipment, the HD in Faraway-​Varina is pretty nice too.

While I would prefer to support my local Ace sometimes you need a big box store. And this big box store delivers.
This Home Depot has some of the best employees of any home improvement place. They are SO helpful and knowledgeable. I occasionally have to hunt someone down but most of the time there is a helpful employee right where you need them. I’m almost always asked if I need help before I actually need it! They really go out of their way to help you. We have come for everything from patio furniture to gorilla glue and every experience has been fine.
There prices are fair in comparison to Lowes but sometimes higher than Ace or some online retailers. But they have such a huge inventory, they always have what you need.
Compared to the Lowes across the street… this place is in a different stratosphere… MUCH better! Better selection, better employees.

We were out looking for a tool set, and after looking at lowes we decided to check out Home Depot. We found a 200 piece husky mechanic tool set with $ 69.98 written on it. Assuming this was the price, we went to check to make sure it was correct. The women at the register was SO rude, rolling her eyes and making us feel stupid. It took multiple managers and finally got it approved after the hassle. Before we leave, I went to
and find it for $ 49.99. We asked for a price adjustment, where we then had more eyes rolling at us. The women at the register, right Infront of me. told her manager not to do it because «they are annoying me». You would think the manager would care? No. He sent us to customer service to finish, knowing we would have to re-​explain the entire situation. Worse customer service, stick to lowes!

This is the email I sent to Home Depot Corp. I will never again shop at the Apex/​Cary HD location.
APEX/​Cary NC 04 JAN. Your customer service is, quite frankly disgusting. The personnel at the
help desk’ seemed annoyed to answer the simplest question. Seemed like a visit to the DMV. Not only were they not courteous, they gave me the run around. Left and went to Lowes where the customer service was much better. Will ensure to tell everyone I know of the pathetic customer service at the Apex HD. Recommendation: Do a much better job of screening ‘Help Desk’ personnel.

Oh home depot. I love the garden center here, so much better than lowe’s. This place is huge. It can be challenging to find help in this gargantuan store but the employees here are very nice. I forgot what pliers were called one time and when I described it, a very nice guy helped me find some. That said, I find their prices here to be ridiculous! Every time I go in I spend around $ 100.

Not a lot to say about this location, aside from the fact that it’s a Home Depot. They are pretty much the same wherever (which is a good thing), so I can’t complain much.
I have found various tools and gadgets that I need whenever I’ve gone here. My one complaint is that they had no basil plants in the garden section. It was the spice I was most desperately looking for, and the one I couldn’t find there.
Aside from that? This is a perfectly fine location.

I really like this Home Depot. The place is clean, well stocked and the staff is almost too friendly sometimes. In the service game, if you’re going to error somewhere, the side of «too friendly» is a good place to be.
I’ve almost always found what I wanted here, and for the most part the staff is knowledgeable and ready to offer assistance and suggestions for the small to medium DIY projects you might be considering. Every now and then, the helpfulness gets overwhelming, as different associates offer different advice about how to do a project, but it’s not bad.
My only negative comment would be the guy in a tie, walking around asking people if they found what they were looking for as if he’s a manager, when he’s really a salesman for their kitchen cabinet service. It was annoying to have to throw up my sales defenses and engage in conversational evasive maneuvers while trying to get the materials to build a vegetable garden.

My DH swore to never shop here again after having a bad experience trying to get some help loading drywall into his truck, but I still sometimes sneak over if I can’t find what I’m looking for at Lowe’s! They do carry a lot of the same things, but in some cases one or the other will have a wider selection of particular items. This was the case for me recently when I was shopping for faucets. They had very few in the Lowe’s store, but HD had a pretty good selection. I also found this fall when buying Mum’s that HDs prices were about half of those at Lowe’s for them!

How the heck would I survive without the Home Depot? Before coming to the States I never needed one, now I could not get through my yearly projects without at least 30 visits.
Now if only I had room for all the screwdriver packs, and spare flashlights I pickup while waiting to checkout!

I had a bad experience with the kitchen remodel department. Luckily I realized how inept they are prior to actually ordering — it took weeks to even receive a design and estimate — so I did not get involved with them and now I know not to.

If you are a DIYer, this is a nice store for it. It’s a good place if you have that project for school they would be more that able and willing to help you with it. The employees there are knowledgable and very pleasant. The store manager Jonathan Pritchard is the first store manager of a store I actually saw on the floor working alongside other employees there. Didn’t even know he was the manager! Usually they’re in a back office or something working behind a desk. I’ll definitely will visit again just because of that.

I have to say Home Depot has given me better service than Lowe’s. I had a Honey Dew list. My wife put down paint an accent wall. Hey, just one wall was better than 4 or whatever. So I went to Lowe’s first, it was closer. I could not get anyone to wait on me there. So I went to Home Depot, I had two people helping me. One was telling me jokes and the other was mixing colors and picking out paint. Well nothing like being entertained and taken care of at the same time. I came home with a few samples to see which color would work. I found the color and went back and purchased the paint.
I have to say the service was excellent and the paint department is right on the ball. I got the best paint they had. I always say if you buy the best you will never be unhappy. Well I was not unhappy and my wife giggled with delight when she seen the wall. Just to see her with that look in her eye and smile on her face. Priceless !
Thanks for the great service Home Depot ! Oh yes the girl at the check out line was funny also. She told me a few jokes also.

To be honest I am more of a Lowe’s guy. I think the less handy do it yourselfers are better off at Home Depot. It’s rare you can get two deep breaths in before being asked if you need help and this continues until you run into the parking lot to escape it.
I did make it all the way to the paint section one time without being accosted. Something about the moon being in the 8^th house or something.
Anyway, if you are really making hardware shopping decisions based on Unilocal!reviews you need more help than finding items in the store.

This is a nice Home Depot. We found what we needed fairly quickly, and there was even someone we could ask questions of! Like all these big Big Box stores, there’s plenty of selection.