Tri-Point Flooring | Hardwood Pro

I am giving Tri-​Point Flooring 5 stars because from beginning to end I experienced a very courteous and professional company. They offered me several different options for hardwoods and allowed me some time to decide which scenario would best fit our budget and lifestyle. They workmanship was excellent and they cleaned up after themselves which was nice. Whenever you have work done in your home you must expect some degree of dust and residue but they went above and beyond to make sure they left the place as they found it. I would certainly recommend Roberto and his crew to my friends and family (I have already done so).

I was disappointed in the lack of attention to detail in the installation of hardwood floors and granite tile in powder room. The workmanship is below slipshod.

I am absolutely thrilled I chose the best hardwood guys, bar none! Roberto & his team prides themselves in impeccable craftsmanship & service while maintaining cost competitiveness.
I quoted several competitors both locally-​owned and the bigger guys, the competition didn’t come close to TPF’s support, assistance & competitive price point. TPF was on-​time, flexible and extremely thorough.
With any home improvement project a homeowner may worry over fine print and unwelcome surprises? There were no surprises and if anything came up, I was asked ahead of time.
They were extremely patient and knowledgable while I chose hardwood and deciding between site-​finished and factory-​finished. Roberto provided an option that I didn’t realize was available & it was exactly what I had envisioned. Many thanks again! I’m so very glad I was referred to you!

My worst experience in history. BEAWARE, owner is a liar, do not trust what he promises you. I have had promises made by him, face-​to-​face, and will not keep the promise. The owner has a completely different attitude before and after the contract. You have been warned. Below is my personal experience with them.
We had our floor installed at our brand new construction home. The project was mainly for the second floor and our family did not occupy the second floor so no damage was done from us. A week after they finished installing the hardwood floors, they came in to ‘PATCH’ the walls with the paint. I was grateful and offered them the paint we had from the builders. However, from experience, I was very worried about getting different toned patches on the wall. The owner told me «let’s try the patch method and see for now, and that if it is noticeable, we will come and fix it then.» Now several days after, the paint patches are noticeable and called back to hear what their actions would be. The owner denies any resolution to this. I was told by the owner «rude, disrespectful, and immature»!!! PLEASE FIND SOME OTHER CONTRACTOR.

This was my worst experience with a contractor i’ve ever had.
I got to experience the full flavor of this company as i had laminate, hardwood, and carpet installed and had hardwood and carpet removed.
1. The process to get the floors chosen and papers signed was really long and required multiple trips to the office, when i was willing to work over email and had made my decisions almost immediately. I have an 8 – 5 job, and their hours were really inconvenient. They were not open after 5 even 1 day a week to accommodate the people working 9 – 5. During this process i informed them i had a dust allergy and asked about their cleanup procedures. They assured me that they’d clean up afterwards and i didn’t need to do anything but move furniture. I asked twice: Are you sure i don’t need to prepare the house in any way. They said no, twice. This is important for later.
2. They named all the flooring by weird names that were hard to remember. So every time we had a discussion the «name» of the «series» for the floor was unclear. This almost resulted in them ordering the wrong floor. I don’t understand why they aren’t just referred to by their type… ie the laminate # X so we can both be sure what we’re talking about since i don’t work there.
3. After the weeks it took to convince them that i really just wanted to get this done and get the floors installed, they told me it would take 3 days at most. Instead it took 5. Their excuse for this was :
A. They contract out the carpetting and «have no control over their schedule» ??? (which was never told to me at any point in the purchase process)
B. «it was raining» the day of install. I asked if it was a humidity issue for measurement/​install and they said no. The wood was already in the house. So why does this matter? Do they just not like the rain?
4. They deliver the wood weeks ahead of time, even when humidity/​conditions of the house won’t effect the final product. Since i was replacing all my floors i asked if they could store the materials that didn’t need to be in my house to get acclimated becuase i had a 1200 sq ft house so my entire living room was full of wood. They said no.
5. When it came to actually install it, they did not communicate at any point in the process. I had left for the weekend so i wouldn’t be in the way. They didn’t tell me when they got there, when they left, or when they’d be done, i had to reach out to them. Nor did they ask me where to store their stuff. So they chose the best place: stacked up next to my boyfriend’s new motorcycle he was super proud of such that it was higher than the seat of the bike (ie a fall risk). Cuz thats a great place.
6. When i got back they left ALL my windows open on the second floor and there was wood dust EVERYWHERE. All over the furniture, including the upholstery. THEY DIDN’T COVER THE UPHOLSTERY. Who DOES that. And they weren’t done. THEY STILL HADN’T COMMUNICATED TO ME.
I called them, obviously, very angry. They said something to the effect of ‘oh, yeah, the carpet guys couldn’t get there when we said they would’ and scheduled a new time when now i’d have to be in the house. Again, the dust allergy.
They also flat out refused to clean ANY of the mess and seemed to think it was totally ok that my furniture was now ruined because they didn’t COVER it. Even painters cover furniture thats in the middle of the room when only the walls will be painted. I had severe respiratory symptoms for 3 weeks because of these assholes and i’m still finding dust in the crevices of my poor couches.
7. They drilled nails through the floor on the second floor through the ceiling of the first floor. So now there were several holes in the ceiling. They refused to fix these when i asked about them.
8. They took out the smoke detectors from the ceiling to avoid them going off and didn’t replace them.
9. At several points in the install they backed something into the walls and put a hole or a large noticeable dent in the drywall. They refused to fix this too, because (and i quote) «our workers are very careful, they wouldn’t have done this». I have photographic evidence, that your «careful workers» damaged several walls.
10. I ordered 3 floor vent replacements, they only put in 2. So now they don’t match, at all.
Don’t contract with these guys unless you want shoddy work and damage to the rest of your house and then lies afterwards and excuses. Also you will need to cover your upholstery yourself, but they won’t tell you when you ask. And i hope you want to spend the next two weeks cleaning 2 inches of dust off of everything you own! Cuz they won’t do it for you.
I have documentation of everything mentioned above. Don’t bother calling me, you know who i am but i’m done with you fools.

Unfortunately I can’t recommend Tri-​Point Flooring. We had our floors refinished this summer. There are spots on the floor, there are lumps of dust encrusted flooring finish along the edges, the stairs were gouged in several places, and we were left with a large scratch in the kitchen floor which they refused to fix saying we had made the scratch. There was dust all over the house. The crew left materials on our front porch and in our grass. We were very disappointed in our experience with this company.

I used Tripoint for two houses in North Carolina in Fall 2015. Based on this experience I would definitely recommend Tripoint for hardwood flooring. They offer best advice and get the job done to highest standards. Not all installers offer on-​site finishing (i.e., not pre-​finished planks) — they do — and they look great and last relatively forever.

I recommend Tri-​Point Flooring to all of my clients. As a realtor I pride myself on finding companies that provide quality work at a competitive price. Tri-​Point has always delivered on both.

Our experience with Roberto and his company was fantastic from start to finish. Unfortunately, we had to replace our laminate floor due to a dishwasher problem. When we called for quotes from tripoint, the response was so quick and through that we had an appointment the same day. Roberto also listened to my initial questions and opinions and brought several samples specifically based on my input. His suggestion to use the brushed Hickory, solid three quarter, Williamsburg collection was perfect. It was also slightly different than what I had in mind but ended up to be a much better product. When it came to product delivery and installation the crew was polite, on time and very clean. We were able to have the floor installed while we were on vacation and we came home to a flawless new floor. Roberto also gave us several suggestions that actually saved us some money as well. Overall, we were incredibly happy with tri point and would recommend to anyone looking for a quality floor for a very good value.

The first floor in our 2000-​built house was a mix of pre-​finished hardwoods (slightly beveled between each board) and carpet. Roberto and his crew are wonderful and a pleasure to work with. The process was straight forward, many options and choices all presented very clearly for us including cost considerations. They worked fast — removed all the carpeting, installed hardwoods to match our existing floors, actually blended them together, sanded the entire first floor of the house, stained, finished. The result is incredible — you would never know the house wasn’t installed 100% hardwood from day 1, there are no transitions anywhere. And it looks incredible. We enjoy and comment on how much we love our floors often, even now 3 years after tri-​point did this work. One day we’ll hardwood the basement and Roberto will be our guy.

Tri-​Point Flooring, Inc is excellent!
Roberto returned my first phone call within 24 hours; he was polite and professional. His crew arrived on time and was meticulous. They finished the job on schedule and my floors look beautiful!

We are currently fixing up one of our rental homes to sell it, and Tri-​Point Flooring did a great job refinishing the floors. It’s an older home, where the wood floors were covered with carpet for many years; they made them look amazing. Would definitely recommend them!

Roberto and the crew are good. Their prices are competitive and they perform good quality of work. The crew is very friendly and courteous. They explain things and are willing to help you out and explain how things work. In my experience there was a misunderstanding on pricing with Roberto which could have been avoided, but overall I was satisfied with the work.

If you want a very high quality job Roberto and his crew are your best choice. They are listening and and install it the way you want it. Previously I had another well-​known flooring company in the house but no comparision to Tri-​Point. They are the best!!!

Roberto and his entire crew did a fantastic job refinishing our hardwood floors as well as consulting with us on selecting a new stain color. From start to finish Roberto was very professional, prompt and courteous. We have referred him to several friends and family members. Highly recommend Tri-​Point for your flooring needs.