Upper Grove Way Auto Repair

They said bring your truck in for exam we will bend you over, well after they gave my truck thelook over i felt i had been violated the experience was not good at all. The charged
To tell me it was a fuel pump i had already replaced the fuel pump .my sister would have done a better job.
I found another shop that does great work across the street from rite aid at the old gas station does very good work unlike that upper grove. they should change there name to dumpy grove…

Liars and crooks. My car overheated, they did one perfunctory test and decided it was the head gasket. Charged me 150 for running the standard diagnostic test and quoted me $ 1, 700+. Imagine my surprise when a second look at Neal’s Mufflers (corner of Grove and Redwood) revealed it was a simple tubing issue– — a $ 300 fix! The crooks at Upper Grove would have taken me for everything and not fixed the issue. When I was there, the co-​owner was on the phone talking about her several-​thousand-​dollar vacation she was taking with the extended family; a trip funded, I’m sure, by their gouging gullible customers.

Needed a smog check and figured I would try out my local auto shop. I was pleasantly surprised by their professional and courteous service, and getting me in and out quickly. A few weeks later I decided to take in our Nissan Murano to Upper Grove Auto Repair to get the brakes done. They did a fantastic job, and the brakes feel like brand new; at a very reasonable price.
This is a great example of a well-​run business that is doing a lot of things right. I would highly recommend giving them a chance on your next service.

A friend recommended this shop to me, and I was a bit hesitant because of all the negative Unilocal reviews. I just have to say — I was pleasantly surprised. Super friendly folks work here, get the job done quickly, and call with service quotes before performing the work. Me and my minivan can vroom safely all over town now

It say i was a good customer for I make appt. a month ahead for 10am make in shop late 10:30 am they me at 4:00 pm sorry the person that going work your car will be here so I go down to upper grove did know work on truck could not even put air my tires LOSE A GOOD customer know stars SORRY just real bad services

My family has been going here for years, but I honestly don’t know why. Convenience only gets you so far when service is this expensive. $ 34 just to look at my brake system? $ 79 for a smog check? I’d say this is highway robbery, but that’d be an understatement.
I can get both of those completely taken care of for $ 45 without any BS at my new mechanic of choice.

The service was always nice and friendly, and I loved the family owned business atmosphere… My parents and I used to go here for years and although I cannot prove it I am fairly certain we were being way overcharged almost the entire time. This is why I won’t be returning here ever again. After switching mechanics and having some of the same problems Upper Grove fixed for half the price I lost a lot of faith in their pricing and overall business.

If I could give zero stars, I would.
Took car in to get clutch repaired and broken window engine looked at. They repaired the clutch, but left the door panel flapped and unscrewed upon returning my car. I took it back for them to screw in, waited an hour and 15 mins for them to screw it in, when I discovered they did it incorrectly and didn’t put on panel. I viewed the workers put on the door, they did not speak english nor look very competent. They left a piece of my inside door unscrewed and loose. I took it back a 2^nd time, and surprise surprise, they did it incorrectly again (locks won’t work now). After paying fifty dollars for their half hour of labor for opening my door panel, you’d think they’d treat me with a little more respect and do it properly. Now i’m left with a problem that they could not fix that I did not have bringing it in!
My impression is they do not care about customers that aren’t regulars and according to other friends who’ve been there, they have a tendency to screw people over.
BEWARE, I would not go here if you’re looking for an honest or reliable mechanic.