Villa Roma Pizza

We had no expectations for this place before trying delivery through Unilocal/​EatStreet, and they managed to drop the bottom out of those expectations. We ordered a custom topping pizza and the 4-​topping rotini pasta. We ordered at 8 pm on a Saturday, and after waiting an hour for our food (expected 45 – 60 minutes according to our order confirmation), we called them up for an update. The guy on the other end couldn’t even find our order, even after asking for our address 4 separate times. 15 minutes later, he randomly mentions «oh, your food just left for delivery», after continually claiming that he couldn’t find our order anywhere. Twenty minutes after that (we live 12 minutes away), our food finally arrives.
My girlfriend is a pizza connoisseur, and she said it was «ok». We both tried the pasta, and it was completely inedible. I ordered the alfredo sauce with 4 «toppings»: pesto, mushrooms, broccoli, & italian sausage. The italian sausage was the only flavorful part of the dish; you couldn’t taste the pesto at all, and the alfredo was so bland it might as well have just been pasta mixed with heavy cream. There wasn’t even enough salt in the dish to create a balance of flavor for the other ingredients. The worst of all, though, was that the pasta itself was WAAAAYYYYY overcooked. They cooked it so soft that it was just a mush of gruel at that point, instead of having a nice al dente firmness to it. We ended up throwing away over half of the pasta (it’s a huge portion, enough for 4 people) because it just wasn’t worth trying to save with spices from our own kitchen.
Overall: Wasted $ 44 on a meal I wouldn’t have paid $ 5 for, had I known what I’d get. I wish I’d gotten the kebab instead, on the offchance it was decent. Now I’m so gun shy that I doubt we’ll ever take a chance on them again.

They have some really delicious pizzas! But some are also misses. My family and I have tried three of their pizzas on different occasions and our absolute favorite is Villa Roma Chicken Pizza, the chicken is beautifully spiced and just works amazingly with all of the flavors on the pizza and the distribution of the toppings is awesome. We also like the Margarita pizza, it’s perfect for kiddos. We’ve gotten it twice so far, the second time we emitted the marinara sauce (it was overpowering the first time) and it was a big hit. The Founder’s special is also really good but they overdo it on the artichokes and it just drowns out the rest of the pizza.
I’m back in college now but the next time I’m home and I’m itching for pizza, Villa Roma is definitely my top choice.

Pepperoni pizza was good but the wings were not at all. They weren’t really hot (temp or spicy) and they weren’t fried so the skin was really soggy and gross. I ate one and threw the rest away. All in all i would come back for pizza just don’t order the wings.
Also I ordered online and it was super easy and was ready shortly after we arrived to pick it up but well within their estimated time, so that was nice.

I called on a Friday night for delivery on one medium pizza. The female placing my order told me it would be an hour. With in 3 minutes I called back and asked her to cancel my order. I got my small pizza elsewhere with in 10 minutes. An hour later the pizza guy arrives at my home. It was awkward. I still tipped him though. He seemed really thankful but I refused to pay for the $ 22 medium pizza. Poor communication I guess.
I haven’t tried their pizza. Others compare it to Pyzanos, which in my foodie opinion isn’t a good comparison. Can you wait for pizza? I suggest Tony’s in SF and Cheeseboard Collective in Berkeley for more pizza at the same price. Quick slice of pizza go to another CV pizza place.
Ahh, the day CV gets foodie legit food that will be a good day, Ha!

Awesome service. I ordered for delivery and I do not remember the woman’s name but she was great on helping me order what I wanted without any impatience or a hurry attitude. The delivery time was great as well and the delivery guy was very courteous as to call before arriving. To top it off the pizza was piping hot and all the toppings I ordered where fresh and I had to pull two feet away just to break the delicious cheese on top. I highly recommend, but only if you like great service and great pizza.

This place is the bomb!!! If someone said they didn’t like it I would look like the surprised cat emojii. In my opinion the Hawaiian pizza is the best. This place is pricey, but the price is sooooo totally worth it. They have so many topping and flavor selections. When I was there there was an A-​Z list on the counter there were so many things on the list. If you are reading this right now next time you don’t have anything to eat for lunch or dinner try this place out.

This place is ok. It is extremely inconsistent in quality but it is not a chain so I can forgive that. Sometimes the pizza comes out like a sloppy mess and other times it is perfect. It is better than the chains out there but they seem to be lax on improving as it is the only decent pizza spot in CV and I think they know it.

I ordered the salad and I was not thrilled. The salad looked rather old than fresh. It was a large salad and not enough ranch. I also got the lamb kabob which was okay. Overall, it was okay.

I really like their pizza, they’re pretty nice over the phone and more importantly fast. Their pizzas are made fresh with great ingredients. However, you’ve been warned… their spicy chicken pizza is SPIIIICY! You gotta eat fire (you know, like those fire breathers… um, yeah!) to be able to eat it. I unfortunately had to toss an entire pizza. other than that they’re awesome!

Terrible. Ordered delivery. Spicy wings gross all fat. Called to ask $ 6.99 be removed from my bill he was less than willing. Said he can come pick them up. If i was in restaurant they would be taken off the bill so I expect that same service. Still waiting for the credit. As I look over my credit cars transactions theres the dinner $ 23. And a separate charge of $ 63. Call card company they can only get involved after its in transaction. Now its in pending. 1. Why is there a $ 63 pending for a $ 23 order.

1 star: False advertising.
–Website lists the the classic combo at 22.99, I was charged 24.99.
–There is no mention of a delivery fee on the website, but it costs $ 2.00 for delivery.
–If I’m going to be charged $ 4 extra, I’d like to know.
2 stars: Costumer Service
–Put me on hold five times while taking order
–Talked to co-​worker three times while taking order
4 stars: Food
–Pizza garlic cream sauce and spinach, excellent!
–Beef Gyros, delicious!
–Buffalo wings, soggy and terrible. Spicy with no flavor

We’ve ordered consistently from Villa Roma, keeping things simple by ordering something established on the menu — a Supreme, large pizza. Every time, it’s delivered hot and fairly quickly. The pizza has generous toppings (especially the sausage) and the crust holds up, never limp or soggy. I’m definitely a fan. Granted, we’ve never ordered wings or special, made-​to-​order pizzas. But, the bottom line is that this is a solid pizza — and I’m from New York. I KNOW good pizza! If you’re ever in the area, support a local business and skip the chains.

The real clincher for this place is the fact that they serve kabobs as well as pizza. Not to stray from my favorite spot in Hayward, it’s just that on this particular night, I was getting sick and didn’t feel like going anywhere, and this place conveniently delivers.
We ordered a specialty pizza and lasagna on top of the kabob order.
— the beef kabob plate came with rice, a cucumber and tomato salad mixture, and a green sauce. I had requested that the meat be cooked rare. It was tender, juicy, and succulent. Perfectly cooked. Every bite was a treat. I liked eating a bite with a bit of rice mixed with the cucumber and tomato mixture. The mixture had a vinegar base, so it was a nice tart contrast to the savory meat.
— the pizza has fresh and yummy toppings. Nothing exceptional here, but it was good. The toppings are a little large in size for my liking, but that’s more of a personal preference sort of situation.
— I didn’t get a change to try their lasagna since I was so satisfied by the kabob. The cheesy garlic bread that came with the lasagna was nice. Cheese on top of a garlicy pesto-​like spread.
I’ve been in this restaurant some years ago. It is more of a location you’d like to get delivery from. Nothing really accommodating in the way of in-​house dining. This is not somehwere I would choose to go when out and about and hungry. It is more of the don’t-want-to-leave-the-house delivery kind of place.

I want to first of say I am a pizza fanatic. Also, I worked at the famous (now closed) Pyzanos in Castro Valley for over a year and I know my pizza. I have also had Mountain Mikes, Round Table, and Papa Murphys in CV. I have ordered from Villa Roma about 10 times now, and decided to write this well deserved review.
Villa Roma makes the best tasting pizza in the Castro Valley area!
My go to is a half hawaiian BBQ chicken w/​red sauce (instead of BBQ sauce), and the other half pepperoni blast (uses THREE kinds of pepperoni!!!) $ 20 for a MED. The toppings including cheese are plentiful! I enjoy their cheese to bread ratio. Their crust stands up a bit like pan pizza and is soft and delicious. Somehow they get the crust edges crisp and flaky which is so good to bite into. The sauce is mild to taste but good consistency.
Out of the 10 times I’ve ordered delivery from them via calling the pizzeria I have not had a problem.
One busy friday night I was put on hold 2 – 3 times. If you order pizza Fri-​Sun you should expect this from any pizza place. It’s busy. Their customer service over the phone isn’t great, but it’s definitely worth the delicious pizza they bring to your door!
BAD REVIEWS that were left:
1. Don’t order over some food app, call the pizzeria like a normal person.
2. Don’t expect not to be put on hold on a busy night.
3. The crust DOES NOT taste like cardboard.
Pro pizza tip: Always ask the person taking your order to repeat your order back to you after they take it. They usually do this anyway, but its always good practice.

Tried giving a small local pizza business a shot — not worth it. The customer service was awful. I called and was put on hold 3x just to place a very simple order of 1 pizza. I was told to pick up in 20 – 25 minutes and after 30 minutes my husband went to pick up and was told it would be another 20 minutes and didn’t believe we were told otherwise.
It took an hour from order time to pickup. They offered excuses on why it took so long (new staff, etc.) but no apology, no discount, nothing. And after all that they still managed to get the pizza order wrong but we just ate it anyway and it wasn’t anything special. Just getting Domino’s next time.

This has been our go-​to pizza place since we moved to CV a year ago. The pizza taste great and we had been getting good service. Then in one day it all changed. I ordered a pizza on Tuesday afternoon from the EAT24 app. It is the same exact order I always get. A large pepperoni pizza with mushrooms, olives, pineapple and linguica. In the instructions it is noted that I wanted pepperoni, mushrooms on half and then pineapple and linguica on the other half. When the pizza came it was wrong. There was no separation of toppings. My husband called and they said they could do nothing about it. I then called to speak to a manager who again told me that it was not there mistake and they could remake the pizza I wanted but would charge me for the second pizza. He continued to argue with me when I told him that I felt this was bad customer service. I told him I could send him a copy of the order where it specified what we wanted and he told me there was nothing he could do because it was the apps fault. I ended the conversation since he was unwilling to give us a refund or remake our pizza. My husband then went out to get us something else. About 10 minutes later I get a call from the manager I was speaking to before. He said that he went and looked at our order and that they did make it wrong. There was instructions on how we wanted our pizza. He then told me he would make me a medium pizza (even though I originally ordered a large) and have it delivered. I told him no, I did not want to do business with him anymore.
I will never get pizza from here again. The level of customer service is deplorable. The manager was so rude and did not even look at the order before telling me that it was not there fault. He only looked at the order after the fact. Then only offered to replace the wrong pizza with a smaller one and offered no refund. Thank goodness the people at EAT24 were so customer friendly. They were able to get us a refund.

This place is not even very good, the crust tastes like cardboard and it’s quite greasy.
I don’t know if it was because I ordered the one with extra pepperoni but mountain mikes and round table are def ten times better. Prices aren’t very reasonable either.

This guys know what they’re cooking!!!
They have the best Pizza I ever tried in the East Bay!!! The Beef Kebab is amazingly good & soft!!!
I order a lot food deliveries or do food pick up by myself and this place is always on top of my list of where I gonna eat tonight (-;
Definitely Recommended!!!

Wish I could give more stars.
Obligated to write this review because my boyfriend and I have been ordering from Villa Roma regularly for over a year and our pizzas are incredible every time. Fresh ingredients, fast delivery, reasonable prices.
Always hot and cooked to perfection. Try the Roman Empire if you like a lot of meat and veggies ! Their pepperoni is also a bomb classic– the marinara sauce used here is amazing !!

We’ve been eating their delicious pizza for a year or so and its been consistent so far. Much better than all the other pizza places in Castro Valley.
If you’ve never had their pizza before, you need to try it at least once. I’m pretty sure you won’t be disappointed.
Phone orders are pretty quick, normally between 30 min — 45 min. for delivery. Pizza are always delivered hot.

Best pizza in the Bay Area !! I ordered a small combination pizza for delivery. The delivery was fast and pizza was still perfectly sizzling hot when I open it. This place will be my pizza place.

Where is my pizza? Waiting over an hour for my pizzas… where are you?
Wait my pizza just got here. Thr tip of the day is to ask the guy for plates.
Only get pizza with white or pesto sauce. The red sauce Is bland.

I’ve been coming here for five years and the quality of food and service has been consistently good. Today was night and day. I ordered three orders of hot wings for pickup. Drove there; waited 30 mins. Paid for the order and drove home. Opened the box and found myself with three orders of mostly burnt wings.
Drove back and showed them the burnt wings and the girl who made them and rung me up said that’s how they make them. I asked her again whether it’s acceptable to serve food in such a condition. Sure enough she said, «Yes. That’s how we make them.»
I asked for the manager and the guy took several minutes to poke and prod the OBVIOUSLY burnt wings. He asked me what’s wrong with them. UN.BE.LIVE.ABLE.
I’ll let the pictures speak for themselves.