Diva Tanning Studio

Posted 10 months ago about a bad experience. Had someone follow up within 2 weeks. Gave me a number of a person to contact who would offer free services to make up for the situation. I’ve now called 10 times in 10 months and left 10 messages asking for a return call. Have yet to hear back and while I appreciated the original contact, 10 messages later should have gotten a response.

Will never go back! I had a similar experience as the other reviewer Brian A. They were recently bought and became affiliated with Celebrity Tanning and I had bought multiple spray tans a few months prior. When I went to the location at Tatum and Cave creek, I said I wanted a spray tan. She proceeded to tell me how many people weren’t transferred over from the previous owner so she has no way of knowing if I have tans or not but will have someone call me. I was expecting this to be a quick in and out but now I’m filling in a form to be entered in the computer, am worried I’ve lost money if they don’t find my tans. Then after all of that she says the machine is broken right when I think we are done and I can tan! She sends me up the road to the celebrity tan where it got worse. It is more expensive than it ever was before. Frustrated to buy a tan when I already have some, been given the run around, I’m not in the computer and they can’t call a manager about my tans. Kids running the place that have no idea about making something right with a customer. Left there leaving my phone number for the mgr to call me about my tans. They never called. I called them and they said they found I have 3 tans when I had 7. Went to use one and they have a new machine (tatum location) and it turned me orange. Previous machine never did that. They can keep my two remaining tans that would just make me orange. Don’t give a company like this your business unless they start treating customers as they should and train and empower the kids that work there to help customers.