Holiday Inn Express & Suites Dallas Southwest-Cedar Hill

We stayed here 3 nights while visiting a friend. Paid about $ 120/​night give or take.
The building is nice. Everything seemed to be clean and new. Amenities included: breakfast room, indoor pool, fitness center, laundry facility…
Our room was comfortable. We had a King suite: liked having a separate living space and bedroom. Loved having a fridge and microwave in our room. (Made storing breast milk and sterilizing my pump parts easier!) The bathroom was clean and the shower felt great! The bed was comfortable, though, a bit more firm than I prefer but comfy nonetheless.
Loved the white citrus-​scented Bath & Body toiletries!
The staff was great! Check-​in was quick, the ladies working the breakfast were helpful and kept everything filled and tidy. When I encountered something out, I asked her and she had it filled within a minute. Housekeeping staff kept our room super clean!
The free breakfast is always something we look for in a hotel. Being low carb is sometimes difficult when these free breakfasts are offered. Luckily, my husband and I were to fill up on eggs: scrambled 2 days and cheese omelets 1 day, sausage (turkey and pork), bacon, whole fruit: bananas, apples, oranges. Other high carb options: yogurt, breads, bagels, English muffins, regular muffins, waffles, biscuits and gravy, pancakes, oatmeal, cold cereals and CINNAMON BUNS (always used to be my favorite but don’t eat them anymore.) Beverages include: various juices, milk, coffee, tea. Was breakfast knock-​your-​socks-​off great? NO. Did it give you some substance to start your day for free? YUP!
The free WiFi would go in and out and the password was changed during our stay. Kind of annoying but whatever. Does this place allow pets? Because there was an annoying barking hamster-​sized dog in the room across the hall.
Would I stay here again? YUP!!!

Ok so Juan is awesome and he should get a raise for the professionalism that he shows his customers. When I walk in he knows who I am. Even before I check in. Very impressive. The rooms are great but the Internet speed is around 3 Mbps. Very disappointing. I stay at many HI’s and they seem to be consistently the same speed. If I owned the business, I would have 30+ on the Internet speed. That is a benefit for traveling salesman and anyone that needs the web for company purposes. The 4 stars is for Juan and his excellent customer service. If he quits then we will have to re-​evaluate the situation.

David was awesome! After an early travel day and my daughter driving over early with my 9 month old grandson to visit, he was gracious enough to let us check in early! This by itself was worth the entire trip. He, by far, was the best! He made our trip! Thanks again, David, for such great service!

The staff is just okay-​they all seemed high on something honestly… it could be the nasty «cleanser» chemical smell that overwhelms you when you are anywhere in the building. We had a horrible fetid smell in our room, opening a window may have helped a bit but room windows don’t open. We were staying there for about 4 days for a wedding and they could not accommodate us. I would never stay here again.
P. S. Their breakfasts are disgusting and their wifi is pretty much non existent.

Usual amenities. Courteous staff. Larger breakfast area than most. To me the only drawback was the pool was very small and enclosed. I guess that is good for people who want to swim in winter but not for those wanting to lay by the pool to get some sun and relax.