Havertys

Great store. Have ordered multiple times from here and the furniture always arrives reliably and in good condition. They even have a truck tracker so you know when the delivery is about to get there. My only complaint is they could have a wider variety of furniture styles. All of the office furniture seemed very manly and they had no mattresses without memory foam.

We had Danny C as our salesperson and couldn’t have been more pleased. Haverty’s has a no pressure environment, good product, and an easy sales process. We bought a reclining couch, and Danny even talked us out of a coffee table because it wouldn’t have made sense, and instead led us to less expensive end tables. He’s been communicative throughout the process regarding delivery, and we couldn’t be happier. We are going to go back to Danny, and Haverty’s for our other needs in our home in the immediate future.

I have been all over the Austin area looking for the perfect living room set, when I decided to give Haverty’s a second chance. I had bought a living room set here years ago, and even though the cushions slumped, we had it for years. So, I went in hopeful and willing to buy. That is until my daughter and I were stalked all through out the store. I even asked the guy if I could look in peace. He just kept on at my tail! I would think I would lose the guy, and he would be right there, straightening pillows, logging on to nearby computers, to the point where I started heading for the door. I eventually tell my daughter I will take my money elsewhere, and leave, he is there again with a sharp, «bye!» We walk to our car, and low and behold, there is the guy outside the store at the doors giving us the creepiest look! Mr. Redhead in the blue shirt, you creeped me out. Maybe you ought to learn to listen to the customer’s needs. Off to spend my money elsewhere!

I’ve had some significant quality issues with several big ticket items I’ve bought here. The couches had ‘sink holes’ in them after one year of light usage. The furniture is not inexpensive, but be warned, the quality is hit or miss. I have several defective pieces of furniture purchased from them. I will adjust my review accordingly if they make good on the defective furniture.

I am very pleased with our Prestige Top Leather seacional. We looked at different store and we decided to get it at Havertys. The price, options and style is why we choose Havertys. The 1^st. Time we when in. The salesperson was not attentive, not saying he was rude, just it would have been better if he had showed more interest.
We did buy on our third visit back, but it was a different salesperson. Our first saleperson did get credit. Like I said we did look around.
Now let’s talk about delivery service and the store manager service:
On the 3^rd visit it was a Thursday night 8 o’clock. Our sales person said it would be Tuesday at the earliest for delivering, but the salesperson would talk to the manager on Friday morning to see if they had space available on Saturday. To my surprise I received a phone call Friday morning to say they could deliver on Saturday. It was a nice surprise. The delivery was scheduled to be between 4:30 and 5:30. I am pleased to say it was delivered by 2:30 they did notify me ahead of time to say they are ahead of schedule.
The two delivery gentleman where very courteous and quick in assembling my sectional. They made sure that the sectional was assembled in the right position for us.
Overall I am very pleased with Havertys and would shop there again. I was very skeptical because I seen so many bad reviews from about different furniture stores but overall I am glad I took a chance with Havertys I hope this review helps you and your decision making. I will be updating my review on the quality, if quality changes.

Right before purchasing our new house, my husband and I were in a frenzy of trying to purchase furniture that would not take weeks of delivery after the Labor Day sales. We visited very local store in North Austin and Cedar Park. After seeing poor quality furniture and hearing long wait times for delivery, we happened upon Havertys. I was doubtful.
Upon entering the store, it was just like any other commissioned store. The sales person greeted us and said she would not hound us, I had my doubts but Nancy P was great. She came and checked on us. I found a sectional that fit my furniture budget and was comfortable. She did try to upsell but when I explained we were there just for the sectional, she did not push. We left for a dinner date but returned the next day to purchase. We were greeted by another sales guy but when we asked for Nancy, he seemed annoyed, that’s the worst I can say about Havertys.
We ended up purchasing the sectional and a love seat. The delivery was awesome! Jose P was the driver. I received several email notifications and a phone call from Jose on the time they would arrive. Havertys has a follow the truck service where you can see where the truck is and the time of arrival and departure. Jose and his asst were very professional. They took off their shoes on my new carpet and made sure not to scuff my walls. I wish I had used them for all my furniture. My furniture came perfect! And perfect service all the way around!

Wow… We got the nice furniture we wanted, but specifically, the floor team was the best part of our experience. Julie McGurrin & Tim Haggerty (*spelling) couldn’t have been more outstanding and helpful, and they are the sole reason my wife and I are giving a perfect rating!
Julie was so kind and nice to talk to. She worked with us to get the best deal on our selection. Unfortunately, my state ID was expired so we couldn’t complete the process that day. However, she held onto the furniture and our deal for the next couple of days while I renewed my license. Tim being her direct manager was also responsible for this opportunity.
My wife and I brought both of our compact cars, thinking we’d have enough room between us to get the furniture home, but we were off by inches. Tim, being the supportive father we found out, went above and beyond to personally help us get our stuff home. It wasn’t terribly far, but Tim could have let us pay to have them delivered. Instead, he even helped us take it all inside, once we got there. Now, I’m sure he doesn’t normally offer this type of service, but that’s what makes it even more special.
We are forever grateful, and wish for only the best for Julie & Tim… thank y’all so very much!!!

Don’t walk away from this store — RUN! We bought a desk for our study from here and of course just as the warranty expired the finish started coming off. They have refused to do anything about it. Poor, poor customer service. There are too many other better options when it comes to buying furniture!

I found a pretty and inexpensive blue, cream, and pale yellow striped sofa online and was disappointed to discover it couldn’t be delivered to me. Ken at the Cedar Park store researched the couch, found that it was only sold in Florida, and had it delivered. After a few phone calls and a couple of months’ wait, the sofa arrived. I appreciate that Ken was willing to help me and that I never had to set foot in the store to make the transaction.
The delivery man was professional, friendly, and efficient. When he realized the sofa was missing feet, he called customer service immediately and I had the feet overnighted. I just talked to Farooq at customer service, another professional and helpful staff member, to ensure that the feet delivered were the correct ones. (He says they were.)
The couch has a strong chemical odor, which a service rep is coming out to check. (Do any of you have ideas about how to get rid of it?) I wish that customer service had a list of suggestions for removing the odor, since it’s a common complaint.
Anyway, there have been some bumps along the road, but it was a complicated transaction, and the staff was willing to make things right at every turn. I’m happy with my couch and impressed with Havertys’ commitment to great customer service.

Kevin was our sales guy and he did a great job. We didn’t really want to get the chair with the set, so he walked us around and showed us other options. Ultimately we decided not to get the chair and he was not pushy at all.

We have purchased furniture from Havertys Cedar Park for over 15 years. Have always had a good experience with them until now. We purchased the Piedmont sectional couch. After it arrived, we noticed feathers coming out of the pillows and cushions. Also, the threading/​stitching unraveling in a few spots. Because we purchased the protection plan, Havertys sent a technician to make the repairs. He told us the salesperson should have told us about the feather inserts so that we could decide if this is what we wanted. A few months later, we have over 10 spots on the couch that are unraveling. We were asked to submit pictures which we did. We didn’t receive a phone call for days after the ticket was opened. When we called back Havertys said the earliest they could send someone out to look at it was 9 days after the ticket was opened and that new cushions, etc. Would have to be ordered at that time and could take weeks. The entire couch should be replaced and the issue should be taken care of much faster than it is. A salesperson should have told us the product was stuffed with feathers. Overall, frustrated and disappointed with the poor quality product and the poor customer service.

My wife and I bought three bookshelves from Haverty’s. They just got delivered and one has several scratches on it. One of the scratches is very prominent on the top front of the bookshelf. It’s like someone took their hook hand and carved into the wood. I called their customer service line and the lady said I had to wait 9 or more days for them to send someone out to assess the damage and repair/​replace it. 9 days? Ok fine. So I made the service appointment for a Friday and asked what part of the day should I expect the guy, morning or afternoon? They said they don’t know yet and that I will receive a call the day before to indicate when I should expect him. Needless to say we are disappointed that they would deliver us a scratched up bookcase and then make us wait more than a week to get it repaired or replaced. On the positive side the other two bookshelves are mostly in good condition (some small scratches) and the delivery guy did arrive within the two hour window that we chose at purchase time.

Very disappointing service. While our sales professional was awesome, the actual product delivered was not. We spent nearly $ 8,000 on furniture and waited several weeks for it to be delivered (to be expected for custom orders). When it arrived several items were damaged. Their «top shelf customer service» is more like the bottom drawer as they will send whomever we find to go. The delivery drivers were 3 hours late and delivered our furniture at 10 pm at night. One of the guys was a temp employee with ripped jeans. Neither were very polite. When tried to call about the damaged furniture being delivered I was told they were closed and I would just need to wait. So here I was with a pile of damaged furniture they just left in my home. One chair had a leg broken that if someone would have sat in it they could have hurt themselves.
The next day I called and they informed me they would need to dispatch a technician to look at the damage. After another day of waiting he arrives and confirms the damage. The furniture had to be reordered.
Fast forward 4 more weeks and the new furniture is supposed to be delivered. They arrive with only one piece indicating one piece was on back order and the technician would be out to fix the other piece later in the day. When he arrived, the cushion he had to replace the damaged cushion was also damaged. Another ticket was issued and again we wait.
During this whole experience I have been working with the store manager (Mr. Tim Hagerdy not to be confused with Haverty) who continues to assure me that they will make things right when everything is replaced. However given I ordered my furniture in early June and we are only a few days from September with a resolution of new furniture not being delivered until the first or second week of September I am compelled to write this review.
Upon a successful delivery of quality furniture and reimbursement for my lost time for multiple deliveries and service calls I will ammend this review. Until then, I think buyers should be aware of how their buying experience could go.
UPDATE: final piece of furniture was delivered right before Christmas. After all was said and done, I still had to call the store back to get the credits they promised. The store manager has not followed up with me like he said he would to ensure everything was finally delivered to my satisfaction (as of 1÷11÷15) and I don’t expect he will. Based on my experiences, even after credits, adjustments and replacements, I will never buy a piece of furniture from Haverty’s again.

Let me start out by saying the quality is amazing. I purchased a couch about 4 years ago from here and I got it covered with the stain protector and it still looks great!
When I purchased this couch, my son was like 2. This couch has been through a lot. It has had nail polish spilled on it, raspberries rubbed all over it, etc. Anytime something is on it, I just call them and they come out and «clean it» and because of the protector, nothing will stain it. The cushions from the couch have also held up very well and overall the quality is obvious because even after 4 years, the couch still looks pretty great!
I will definitely buy from them again. Cheaper stores may have cheaper couches but many of them won’t stand the test of time. I am very pleased with my couch.

Purchased items on 5÷30÷2014. Received on 7÷26÷2014. Terrible… never again

My fiancé saw a rug here that she wanted and I came by to purchase it on a seperate visit. The item was not only out of stock, but there would be a delivery charge that was about $ 30 higher than what it would have been had I just ordered the product online. If you do in fact like something from the store, I’d recommend purchasing it online and having it delivered through the website. You’ll likely save money on the delivery charges and not have to deal with the aggressive sales tactics that come with visiting a big chain furniture store.

I like this store. Yeah, as some reviewers point out their sales team members are definitely on commission, so it’s a little awkward when you walk in because someone is obviously assigned to you. But once you have «your person», they are very nice and helpful, or at least all of mine have been. We have bought several things from this store over the years and I am happy with everything we bought. I always shop around, but usually end up buying from here if I don’t purchase online. I like the styles, quality has been good, prices are pretty good.
Also, when you use their delivery service, I love the technology! You can «follow the truck» the day of your delivery and it even gives the name, photo and years of service of your driver. And you can also request ETA updates via text.

Terrible place to buy furniture. Get accosted as you walk in by commission sales people who will not leave you alone.
Went in 3 days before black Friday, and wanted to see a bed they were going to have on special. The sleazy sales guy told me «this is the cheap bed», but waiting in line black Friday is for idiots and not worth the $ 50 savings. As soon as he found out I wasted something on sale, he said – oh I have a phone call.
ON the way out, he found me and said why am I not buying today, I said «I’ll wait with the idiots.»
Never went back nor will I.

The Haverty’s Product could be a 5 star because of their furniture, but your product is more than things you sit in. I understand your salesforce makes commission, but why can you not sell with integrity?
I was interested in a recliner and the awesome 12 month 0 $ down financing offer. Your salesman said the total before taxes and extended warranty had to be over $ 1000. However, he got «supervisor approval» from one of his managers (and needed to get a 2^nd approval) to give the deal on a sweet looking $ 950 recliner.
I want the financing to stretch out the interest free payment so I accept. Of course I get to the billing person and she says the subtotal does not need to be over 1k, but the gross total does. LIE #1 – when confronted, I get the «I’m new bit (9 months is not new, pal).
A couple days later, I’m feeling buyer’s remorse on top of my wife’s recent layoff so I call to cancel my order before it ships. Said salesman has the audacity to tell me that the order cannot be cancelled (LIE #2) and that «it’s only 1000 dollars».
Yes, 1k is not going to break me, but who are you to talk to people like that? I’ll go to Arhaus and spend 2k on the same recliner just for the customer service.
By the way, I called the corporate Customer Service and they were great. They cancelled the order and were understanding. If I go back to Haverty’s it is because of their response and because I like the furniture.
I’ll avoid Brian M.

The staff were great! I went on a busy weekend. A sales rep by the name of Gordon M. helped me out. I wasn’t ready to buy anything yet but he went above and beyond understanding what it was I needed. A couple of weeks later I decided to go back there. Gordon was off but a lady by the name of Laura C helped me out that night. She’s a patient and friendly person. She walked me through with the process of all the furniture and how they’re manufactured. I bought my sofa that night. The final ticket was split into 2 between Gordon and Laura. I totally recommend Haverty’s if you want nice quality furniture. They’ll last. Great location and clean facility. I’ll come back here again.