Kaplan University

I would give it a zero if could
So today i called Kaplan Financial Office at 2:35pm pacific time and they close 4pm pacific time.
After waiting on hold so long, I called the advisors office and the first person said I was pretty much out of luck. Once it’s closing they stop taking calls, leave you on hold with a recording «someone will be right with you.»
Completely unacceptable, i was on hold 1 ½ hours before you even closed and you just get up and leave? Completely unacceptable, this needs to change. You should be taking the calls UNTIL everyone who called and is in the queue prior to closing!
Call Kaplan to complain: (866) 522‑7747
Financial Aid Email:
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Added next day:
Now i conveniently can’t into my account after complaint? Saying that my account has been blocked.