The WORST buying experience. Anthony is your typical commission sales person, get your commission and forget the service after sale. All you get is ‘we can’t, we don’t and we WON’T !” Totally inflexible and of no help with«delivery window» you PAY for delivery and you get NO say. If it were free I could understand flexibility on the buyers part. Nate the Store Manager is just as uncooperative and unwilling to help. My unit came with more scratches then when I purchased it and they would do nothing about it. They would not give any method to contact the District Manager and calling the«President’s Hot Line» I got NO reply(5 days later and STILLNOREPLY) Customer Service is NOT part of their vocabulary. I would NEVER make another purchase from this company and will suggest strongly to many others against considering Appliance Factory for anything but a bad experience.
Praveen K.
Place rating: 1 Englewood, CO
Their price match guarantee only works if it suits their convenience and if it doesn’t bite into their margin too much. STAYAWAYFROMTHISSTORE!
Karen M.
Place rating: 1 Englewood, CO
Fast talking salesman/manager sold me a dishwasher«out of the box» but FANTASTICDEAL! Didn’t have one to show me, but it was a top of the line GE. Not. Feel like a fool for falling for that but I was going out of town in a couple days & wanted to have a working dishwasher for my house sitter. It was MUCH smaller than other dishwashers. The installer TAPED it in! Tried to get it returned, was told all they could do was install it properly. Set up appointment. Nobody showed. Called & they said there was no record of appointment. Emailed the«presidents line», got a call from the same salesman/manager that had scammed us to begin with! The installers from Sears were trying not to laugh too hard today when they installed my new Kitchenaid dishwasher. I had been happy with the microwave I bought a week earlier at the store on Evans,(the salesman/manager at University store did tell me that they were the BETTER store, yeah, right) Will never shop there AGAIN!
Elle P.
Place rating: 5 Newport, KY
Mary was very helpful and friendly from the moment I walked in the door I felt welcome. I inquired about the specific product I was seeking and she led me straight to the best product forms needs which also happened to be the best value I’ve seen anywhere. Overall I am very impressed with the experience I had at this location. I’m glad I stopped in :)
Tom S.
Place rating: 5 Littleton, CO
Mary S. worked very hard to find us a great deal and we’re very happy with our experience. Will recommended AF to everyone when they see our new beautiful appliances! Thanks again Mary!!!
Frank P.
Place rating: 5 Littleton, CO
We had a great experience buying a dryer when our old one went out. John was very knowledgable and helpful. I would highly recommend shopping here.
Kathy S.
Place rating: 5 Greenwood Village, CO
Very service oriented. Plenty of staff to give you personal service, prices are the best I have found, very flexible in working with me on delivery. Overall, I will check with them first on my future appliance needs.
Jessica J.
Place rating: 4 Centennial, CO
Overall we had a good experience here. The saleswoman was informative and helpful without being too sales pitch-y and the washer/dryer we got came in way under budget with a great sales price! I swear were in and out in like 30 minutes or less. The only thing that dings them is their delivery service didn’t call the night before, as promised. They didn’t call the morning of and we had to track them down. Then they were several hours late! It was kind of annoying,. Sales great, delivery not so great.