SleepNation

Great bed and service!
We live near by and stopped in after doing a ton of research on mattresses. We were convinced after researching that we really wanted to feel what a latex mattress was really like.
We spent 2 hours in the store with awesome help from one of the guys there (sorry can’t remember name — started with C maybe). We ended up buying a Wazee Cal. King and they just happened to have one marked down because it had an old cover on it. Marked down substantially. We took it, a new frame, and box spring. It was delivered later in the week.
After sleeping on it a few days, there was something odd with it. We felt like we were rolling toward the center and the firmness varied across the mattress, almost like someone had slept only on one side for a while. We went back in the next weekend and talked to the same guy who said that shouldn’t be and assured us it was a brand new mattress. I read there are often seams in latex beds that large do get the proper dimensions so he suggested we unzip the cover and see if there are and seams in it. Sure enough, there were not one, but two seams longitudinally. We took some photos, went back to the store, showed him and within 30 second said that wasn’t right and they would bring us another mattress, no issue.
I emailed the photos to him for documentation and received a call later that night from Sean — the owner. Of course I at first thought he was going to try to reneg on the replacement mattress, but I was wrong. He wanted to come take a closer look at it and feel it himself since he would be out of town when the mattress was to be returned to the warehouse. I had no problem with that and he came to our place, on a Sunday no less, toe check this out. He stated for sure it was wrong and likely from their latex manufacturer trying to eliminate waste. He didn’t seem pleased and apologized again for the issue.
We got the new mattress and my wife said it is 100% better already. I’m travelling so I’ll find out later.
Thanks to Sean and his guys for an overall great experience. I will be recommending this mattress and store to anyone I know in the market as well as buying here again.
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Edited for spelling errors.

My husband and I are both spinal specialists, and because of this we have always spared no expense on our mattresses, and have always ended up disappointed as even with spending upwards of $ 10,000 for a mattress my husbands side has always ended up with a large divot after only a year or so… not the case with SleepNation mattresses! We have purchased several SleepNation mattresses over the last several years to fill all of the bedrooms in our homes as these mattresses are not only Organic/​Natural (no chemical smells what so ever), but they are like tanks – they don’t break down, and they are incredibly comfortable. We recommend these beds to all of our patients as there is no better in this Organic/​Natural category and the price point is very reasonable for this quality product.

We purchased the Orchard Rd King size mattress and after one year it developed significant impressions making it difficult to achieve a good night’s sleep. We rotated it consistently, but this had no impact. After speaking with the sales people and Sean several times over several months, we believe that the impressions were likely due to the fact that the latex portion of the mattress is only 2 inches thick or less thick than the remaining portion which is what Sean called «plush» foam and is more susceptible to impressions. If you purchase a bed of this type, we would strongly recommend making sure it is all latex.

We purchased a Wazee King Latex Mattress from Sleep Nation and are very very pleased with the bed. The research, testing & purchase experience with Sleep Nation was also great.
The reps Art and Romeo were both very friendly and informative while avoiding the off-​putting high pressure tactics we suffered at other mattress merchants. Sean, the owner, was available throughout our experience. He was very patient with our multiple inquiries for rather specific information about Sleep Nation’s products. We came to the store multiple times to lay on the beds, just to be sure, and each time we received attentive, friendly service.
We spent a lot of time researching latex beds online & in town and found the Sleep Nation Wazee to be a great value and extremely comfortable. In the end, the deal we got at Sleep Nation was competitive with an online purchase but without the hassle of shipping/​unpacking or the unknowns of not getting to test the bed.
We highly recommend Sleep Nation!

When my Darling Daughter recently moved to Denver, we decided it would be less costly to buy her a new mattress set than to haul her old one from California. We picked Sleep Nation sort of randomly from an online search or mattress stores and are really happy we did. I explained the budget, and that we would likely not move it back to California, so didn’t want to spend a fortune, but still wanted a decent set. There was absolutely no pressure to upsell as the DD tried out mattresses, and the salesman was very understanding about my paying for it and them storing it for delivery after the DD found a place to live. She called earlier today to say it had been delivered and set up in her room. Great customer service!

Recently moved to town and was in search for a mattress. Found one quickly at SleepNation that fit our budget and was reasonably comfortable for the price. While I am happy with the product, I was extremely dissatisfied with the customer service I recieved here, which was shocking, due to the positive reviews I had read beforehand.
I ordered the mattress and was told it would make it here in three days and that they would call me to set up a delivery time. No one called, I had to call THEM to set it up. Delivery day comes around and I’ve waited around all day, it’s 30m before the delivery window closes, so I give Sean (the owner) a call. He calls me back telling me he has no idea where my mattress is or when it will arrive, in other words, it’s been «lost»? Why wouldn’t I have heard about this earlier?
So, I’m still calm at this point, although irritated because I’ve been the one having to hound about the mattress and… now it’s lost. It takes over a week for our mattress to get to the store…10 days actually. I’ve been sleeping on a blow up mattress this entire time. AGAIN, I have to keep calling Sean to figure out what is going on with the location of the mattress. He finally offers to bring me a queen mattress version of the mattress I had ordered, because I was about to cancel my order. Then, one of his guys tries to get me to sign a document stating that I am recieving the KING I ordered… not happening.
So my mattress arrives (apparently) and I only find out because I have, once again, had to reach out to him. He wants to deliver it at his convenience, without much warning, «how about in 30 minutes?» How about no. This whole time the only information I recieved about my mattress and its whereabouts were by having to find out on my own.
The whole time the owner was so non chalant about the whole thing, had no sense of urgency, was unapologetic, and to make things even worse, he offered to refund my delivery fee… and then BIG surprise, I had to REMIND him.
When you own a business the most important aspect of your job is providing customer service. This was absolutely horrendous. Take your money some place else, it’s not worth the risk.

After writing about my first experience at the store, I was quickly contacted by Sean, the owner. Sean was extremely apologetic, quite friendly, and genuinely eager to make sure I had a better experience. I appreciated that he reached out and visited SleepNation’s new store near Cherry Creek. I had a top notch experience with Sean and even purchased a mattress. Yay!
It was a great experience. Sean was very knowledgeable and never made me feel pressured to buy. Compared to my other visits to mattress stores where I felt hounded, this was the most relaxed shopping experience. Sean explained all of the different details about the mattresses, how they were made, and how they differed. These are really high quality mattresses made with the best quality materials, and the prices are very good. I spent a lot of time researching mattresses and learned a lot about mattress construction and design via a site called Mattress Underground, and all reviews pointed to SleepNation mattresses being the best in Denver! I think it’s neat that these are made locally, too.
Sean was so polite and just genuinely a nice person. I can’t wait to get my new mattress and will highly recommend SleepNation to others.
Again, I appreciate that Sean reached out, and I think it shows a high level of character. It’s rare to find businesses today that are willing to go above and beyond to make sure everyone has a positive experience, and I am pleased to say that SleepNation is one of those businesses that prides itself on customer satisfaction. Definitely check them out, and call to make sure that Sean is there. :)

They have the best beds at fabulous prices. Pure, organic latex mattresses for $ 100s less than Denver Mattress. I compared. Excellent customer service, no sales pressure and great product knowledge. Sean and Nissa are the best. Check out the prices on the 600 thread count Egyptian cotton sheets. They beat Walmart!

From the moment we walked in the store we felt so comfortable! We were greeted by Shaun and throughtout the rest of our interaction with him he remembered and addressed both my husband and I by our first names. He was extremely knowledgeable, no pressure and even gave us two names of competing mattress stores when we asked as this was our first stop and we wanted to look around a bit more to do our due diligence although when we left Sleep Nation by husband and I both looked at each other and said simultaneously to each other «we’ll be back and do business with Shaun I bet». AND we did! The mattress is amazing and we love the fact that it is eco friendly.
Also, we ordered the bed on the Monday before the Fourth of July. Shaun said that he would do his best to have it arrive at the earliset date possible which was Wednesday the 3^rd, but most likely the Monday after the holiday. BUT guess what, it is 10:10pm and they are here setting up our bed for us!!!
What customer service! We just moved here and needed our bed ASAP and they not only know that but they delivered!
The salesman was sensational and they delivery guys were professional, nice and even happy at 10:20pm doing their last delivery!
The is a must if you are in the market for a new mattress!

If anyone in my area is seeking a new bed, I highly recommend SleepNation in Lone Tree. Great service– they had to order our bed, but loaned us another until it was delivered. We got one with 6 of plush 100% all natural talalay latex, on top of 6 of firm 100% all natural talalay latex — I am in love with it. Seriously. I thought my aches and pains were related to other things — this bed has cured them. Happy happy happy. No, he is not paying me for this ad.

I am incredibly impressed by the customer service here. I just got off the phone with a representative, Shaun, who has gone above and beyond to insure that I am getting a mattress that I am happy with (and gives me a good night’s sleep!).
The first mattress I bought was too soft, packed with too little foam (granted it was the second-​lowest priced mattress in the store, and you get what you pay for) but he readily exchanged it with a firmer one, delivering it to my front door. After a month the foam on that, too, was too soft, but after expressing my dissatisfaction with it to Shaun he upgraded me to a better model. I am a very happy customer! And would recommend this to anyone looking for a mattress in Colorado.

We have now purchased two mattresses from SleepNation. Sean, the owner has given us wonderful advise on both occasions. Sean clearly has confidence in his products and as a result does not pressure you into making a purchase (so different to the experience we encountered at other mattress companies). Our experience all the way through to mattress being deliveried, was both friendly and professional. We are extremely happy with our mattress choices and would recommend SleepNation to others.

A great no pressure sales experience, I was amazed at how consultative the process was and would recommend them to anyone. We love our mattress and wake up refreshed even on a shorter than usual night’s sleep. Also their products have a great story behind them for being much more environmentally friendly in materials used and the actual manufacturing process. The mattress we bought was manufactured in Colorado and built upon our order, which I thought was odd but very cool and lean thinking!