Sweet Things

I ordered a personalized selection of treats for a good friend’s birthday. I placed the order end of May and it was to be delivered mid-​June. On the day of delivery, it did not arrive. I inquired to be told it was delivered by her husband that morning. Shortly after, we found he misdelivered the order to a house 4 houses down and left it sitting in the day heat. Upon realizing this, the order was moved at some point without contact to the porch of the correct house. By the time it was found later that night, it was a mess, melted, and unedible! I attempted multiple times by text and voicemail to coordinate a redelivery of a new order, but nothing was ever done on their end. They stated they had called the recipient, the birthday girl, and left messages but she did not receive ONE follow up call from them. I finally requested a full refund and again did not receive any contact. I have since disputed the charge with my visa and the company never fulfilled the order as promised. Hence, a birthday went unrecognized — something that I had scheduled well ahead of time. I was very sad and disappointed that my friend’s special day was interrupted with Sweet Things’ error. I do not recommend ordering from this company. I still have not been contacted regarding correcting the situation with any apology or remedy after the initial realization that they mishandled my order and never fulfilled their obligation. Frustrating and very unprofessional.