Discount Tire Store – Center Line, MI

Every worker was very courteous and knowledgeable in what they were doing. They also said it’d be 35 minutes until they out on a new tire and it was done in less than 10 minutes.

I have been going to this shop for the last 10 years since we moved to the area with 3 different vehicles. I went in for service on 8÷5÷15 at approximately 10am for 3 new Goodyear F1 Asymmetrical 2 tires (they recently replaced one that blew out). The tires needed to be shipped from another local store, rep said I could wait — to me this indicates it would not take very long. I asked the rep about windshield replacement and he recommended a shop that I ultimately went with after calling around town for pricing. I paid for the 3 tires in full and decided to walk home and wait it out there.
At 4:30pm, when the windshield guys came to replace the windshield they asked for the keys from the shop… the shop said they did not have my keys and I was not in for service. I had to walk up to the shop and clear up the key situation. When I asked why they said they did not have my keys all I got was a blank stare, no explanation, no apology, nothing. They had my keys but were unaware I was a customer that day. Keys in hand, my windshield was getting repaired, and a tech comes strolling out, stop halfway and says «oh you’re not ready yet?» At this point, my car sat in the lot for almost 7 hours untouched by Discount Tire. With my windshield replaced, I went back inside and told them the car was ready for service and headed back home.
At 5:50, my wife drove me back up to Discount Tire, I checked my car’s tires and no service had been performed yet. They close at 6pm. I went inside and asked for my money back. A tech immediately pulls my car into the garage. I demand my money back. The rep I was dealing with tries to explain that he was away at lunch during the key incident and he was sorry and he was the only one who knew about my service contract for that day AND that he placed my work order in the «completed» bin. I again tell him I want my money back. He says they can do the work in 10 minutes and he will even help out, to which I say, where was that level of service anywhere in the past 8 hours? He begrudgingly convinces me to go through with the repair only to return seconds later and says they were sent the wrong tires, all seasons and not the ultra performance summer tires I requested. I was refunded in full. As I am walking out through the garage to get in my car and leave I hear a tech say «has this guy finally decided what to do with his car».
Again, I WAS a 10 year customer but I will never go back to this store again. If it was just one thing, one hiccup, I could see past it, we are human after all but, this level of incompetence is unforgivable to me. Let this serve as a warning, you are only a dollar sign here. Customer loyalty apparently means nothing as it has been 1 week and there has been no attempt to make amends whatsoever. Customer service is a dying art and Discount Tire in Centerline, MI is helping to kill it.

The stress of a flat tire after a long days work was completely vanquished by these awesome dudes!

This review isn’t for Discount tire, it is for where they advised me to go for auto mechanic service. Shame on Discount Tire for sending me to this disreputable company. Jr’s Muffler and Brakes on
8 Mile Rd. In Warren replaced a water pump and U-​joint on my truck. After a few days the water was still leaking from a metal tube going into the wate pump which they did not find. The U-​joint clips were not assembled correctly, it was binding and coming apart after only 5 weeks. Had I driven on freeway going north to cottage, I and others could have been killed. This was a $ 1500.00 job that was still under warranty but chose to take to a reputable mechanic that I found. Have been to Skips twice and very honest and fair. I wouldn’t take my mothers walker to get fixed at Jr’s Muffler and Brakes, they couldn’t put tennis balls on walker feet correctly. End result… A $ 1500.00 job by Jr’s fixed for $ 281.00 at Skips. BTW. He said I was ripped off!!!

Wonderful place to get tires. These are good people that take care of their customers. I had a leak in my tire, they said the tire was unsafe and gave me a used tire for free. Thank you for the excellent service!

Purchased 4 new tires today and I am very happy with the service I received. These guys are BUSY — but they handle it well. They’re still pleasant to deal with, they actually answer the phone when you call with questions, and they even offered to give me a ride even though I was just headed a few buildings over.
I did a lot of research before coming in to make my final decision. Of course, after reading so many online reviews, I was confused and worried about purchasing a tire that isn’t worth the money. I came in with a ton of questions, and I feel like I got an honest answer for all of them. As for some of the negative reviews on tires that I read, they explained which problems they had seen before, and which ones they hadn’t. They also pointed out some issues I asked about could be caused my poor tire maintenance. It was very helpful in making my selection on what to get.
I also applied for their financing because they offer 6 months same as cash — or as much as 9 or 12 months if you spend enough. Applying online was quick and easy, and I just handed them a print out of my confirmation when I went in. I primarily dealt with Garr — super friendly and helpful!
As others have mentioned, making an appointment wouldn’t hurt — but they do very well handling the walk ins considering how busy they are. Definitely recommend!

I went to Discount Tire after the last place I went told me I needed a new tire for a nail puncture. Over the phone, I set up an appointment to buy a $ 150 tire. When I got to the store, Ken looked at the puncture and said that they might be able to repair it. It turned out that they could. They repaired the tire free of charge, saving me a lot of money.
It’s so rare to find a place in this day and age that doesn’t take advantage of you. Discount Tire could have easily sold me the new tire and taken my money, but instead they did the honest thing and repaired the one I had for no profit at all. They made a customer for life today.

I made an 8am appointment online the evening before, I arrived about 15 minutes early and waited for Discount Tire to open. At exactly 8am they rolled the garage doors up and welcomed myself and the other customers waiting in the lot, once inside I was guided to the computers and my order was reviewed by a technician. He was polite and informed about his products, he had an alternative tire to offer with solid reasoning behind his recommendation, which I took, especially since it didn’t cost me one cent more, and at about 8:05 my car was on the lift and work had begun. The young man who was taking care of me explained the rebate offers I qualified for, offered me a cup of hot coffee and pointed me to the waiting area, at 8:26 my car had 4 new tires, balanced, mounted and hand torqued and I was on my way!
I only have one complaint, and that is that service was so fast and efficient that I was back on I-​75 heading home right in the middle of rush hour, I assumed that the appointment would take at LEAST an hour, and thought I planned accordingly.
This store is a great example of the dying art of customer service, and the discount tire chain obviously values repeat business and has continued to earn mine.

It was a long wait because it was busy. I suggest you make an appointment before you come in. The team was very friendly, I was able to watch then interact with customers as I waited in the lobby. Sean helped me out and he was extremely helpful and nice. They also have a financing program if you are short on cash.

As a young, car idiot, woman, it is nice to find a place that doesn’t treat you like an moron and try to scam you. I have always had professional and courteous service at this location and I would recommend them to anyone.

I posted a help classified on a local motorsports forum. I instantly got a response from someone who apparently worked at this particular discount tire. He called me personally and told me to come in during his hours so he could help me himself. We had discussed my issues the night before so on both of our lunch breaks, I came down to Discount Tire and he was waiting for me. Didn’t have to re-​explain my situation, he remembered everything. He accepted me first in line and made sure he took care of me himself. He finished my whole job (replacing tires onto my new rims) in less than 20 minutes. He finished the whole job before my lunch break even ended. Not only that, I asked him about wheel locks and he gave me a great price for a really nice set on the spot. I asked to keep the old tires (people usually don’t let you do this) and he put them in my trunk. Everyone there was extraordinarily nice and fair to me, even though I’m a young woman. Best service I’ve ever gotten! I recommend them to anyone and everyone who needs help with their tires, particularly Ben. The price was awesome too.
I am so pleased that someone works so hard for his company, even off the clock, to find clients and people who need help. This is the kind of behavior that keeps good businesses alive. I keep in touch with some of their employees with any of my car troubles, wheel and tire related or not. I’d give them more than 5 stars if I could.