AT&T

The staff is helpful, when you are actually waited on my sales staff. The problem here is that you will be waiting a very long time to be served. I was in the store yesterday to upgrade my phone, being an ATT wireless customer since 2008. I walked in and there was only three people on the floor despite being filled with customers. It took 10 minutes to get checked in and on their wait list. I waited 1 hour and 10 minutes before finally walking out without being helped or even acknowledged. Three other customers walked out after waiting over 20 minutes each. This store has been understaffed for some time. My advice is make an appointment as this is no longer set up to be a walk in retail store.

Need help with a #iPhone upgrade or just need help setting it up, ask for Tom Bentley– Retail Sales Consultant, great guy and he knows what he is doing.
Thank you Tom!

I bought a refurbished mobile hotspot online, hoping that their service would be good. When things went wrong, I returned it to a corporate store, which happened to be this location. It’s easier to find than something near Dayton Mall, as far as I’m concerned.
The staff were helpful and courteous, which is generally unusual when returning something. Since the device was free, there was no re-​stocking charge. I wondered how the store would handle things. My last impression of them was taking a prepaid phone to them, after moving from Florida, and it took 5 or 6 people to change the SIM card and put the money back on the new number. (It may say AT&T, but they’re still SBC + BellSouth.)
In any case, I was unhappy that the company had charged me for data for the 3 days that the device was in the mail. The device required a software update immediately and they charged me for that also. For the $ 36.00 activation fee, you’d think that they could have updated the device since they had to open it to install the SIM card, right?
The more I dealt with them, the less comfortable I was, and the internet service was not really superior – they had fewer customers here – and the speed would be crushed once other people realized they had upgraded their network locally.
Still, happy to see that they took in-​store customer service seriously and were cordial about it.
Update: Called the corporate customer service, as I didn’t have any indication of the final bill. The person mentioned $ 92 something which was the full month, minus the $ 5.99 or whatever they charged me for the 3 days the device was in the mail. I said I’d wait for the final bill. «It was sent out on the 16^th.», which is weird since I cancelled on the 21^st. How could they have known that I was going to cancel? Anyway, she was figuring days and all, and came to the same numbers. I was wondering how much worse the company could be. (In 10 years of dealing with BellSouth, they couldn’t get my town correct on my bill.) The customer service rep. said that they’d send out another statement. I got it – and it had the full price. Thankfully, she had figured out things after I ended the call and came back with $ 60 something, including the $ 36 activation fee.