Apex Computer Systems

I called over two days about warranty service for my brand new Lenovo laptop since they’re the closest authorized repair center. Everytime I call, the «department» that handles warranty repairs is unreachable. I called today around 8:30 to see if I could catch the service department before things got busy, but again, couldn’t reach them.
I spoke to a call center guy at the company and after saying that I needed warranty service, he mentioned that the warranty department charges for services. I was confused since my Lenovo warranty was supposed to cover any service. I wasn’t told a price, since I couldn’t reach anybody, but if it’s $ 100 as Jon T mentioned, this is unacceptable.
I’ll be opening up my laptop on my own because if warranty service is like this, it’s like not having anything anyway.

Holy cow, this one tears it!
I called to find out about an in-​warranty repair for a Thinkpad laptop.
The guy I spoke to said that it was company policy to charge an additional $ 100 to the customer for «diagnostics» despite it being under warranty. He said the warranty was for parts only.
At first, I attempted to calmly explain that it was in warranty and it covered parts & labor– they were more than welcome to charge this fee to Lenovo.
He said that it was company policy, and that if I didn’t like I could look for another provider on Lenovo’s website.
I told him I would not only gladly do that, but I’d also go out of my way to make Lenovo aware of this «company policy» in hopes they are no longer an authorized reseller, thus sparing this company from trying to rip off unwitting customers who don’t know any better. Warranty service doesn’t cost the customer; never has, never should.
Stay far away from this company; given their policy and how it was positioned, I wouldn’t trust their integrity or honesty in the least.
(For the record, the gentleman I spoke to was at least very nice and indicated that while he didn’t personally agree with the policy, it was still the company’s policy)