AT&T

This review is solely for the service I received from «TJ.» I have been a loyal customer for AT&T for years, and this WAS my favorite, until they hired her.
Never had any problems here: Joel, Mia & Michelle have always been helpful and their GENUINE customer service was the sole reason why my family made this location our specific one. Special shoutout to MICHELLE, for always being awesome and patient with my indecisive family. She is easily one of the nicest people you will ever meet, and you can really sense the sincerity.
I visited this location one Tuesday morning, possible 15 minutes after opening, and TJ was sweeping the floor. I honestly thought she was a janitor at first because we weren’t used to such a long, mean face. Realized she was a worker, when she asked my grandma and I, «what you guys need?» Though we had a slight feeling that she wouldn’t know anything about technical problems, we assumed she’d know the basics. We told her what our problem was, and she said, «I don’t deal with your technical problems.» Okay, cool. Asked her another question about iMessage, and her response, «well, of course it ain’t gonna work. Your SMS was off.» *pressed the home button of my grandma’s phone* «here, you’re welcome.»
Called today wondering if they had the phone that I wanted in stock. Granted, I knew TJ answered just by the tone of her voice, and of course because she said her name. I asked her if she could put one on hold for me for I was planning to stop by later on since I had to wait for my mom, the account holder. She asked what time and I said 8pm. You’d think that would’ve been the end of the conversation, right? Nope. She replied, «Um, I hope you know the mall closes at 9.» EXCUSE ME? Obviously I know the mall closes at 9, if I didn’t, hell I would’ve said I’ll be there by 9. I have an hour before it closes and as far as I know, as long as I get there before 9, YOU’RE STILL OPEN.
It’s a shame that the people who have to be served by TJ don’t get to see the real customer service professionals in this location, aka Joel, Mia & Michelle.

I bought five iPhones with a sales person named Mia she is the best, she took care of me with best rates very professional and very personal she went thru with me to the smallest details… if you guys buying a phone somewhere in the u. s that’s the place… ask for Mia…