Extra Space Storage

This place is the BEST!
Here are the reasons why:
1. LOCATION! Very conveniently located off the 605 freeway.
2. ACCESS HOURS. You can access your storage through electric gate from 6am to 10pm.
3. DRIVE UP UNITS. The ground floor units are all drive-​up. Very convenient.
4. FRIENDLY STAFF. Very friendly!
I ended up only needing them for about four months. Mainly to park my car while in the middle of moving. These make excellent garages for those who don’t have the space at home.
I highly recommend this facility to anyone considering a conveniently located, friendly and reasonably priced storage option. I can’t imagine you can find anything better than this!

Nice staff but record keeping could use some work…
We rented for a short time pending my daughters move to Colorado. Setting up was fine, smooth, pleasant staff. After telling three different people we were vacating, I was told we could pay up on the day of. Went the night before to add some more stuff to the unit, and we were locked out until we – guess what – paid up. I was out of town and my daughter had to pay. Now, we had movers scheduled early the next morning and if she hadn’t stopped by that evening, the movers and us would have been waiting until the office opened. Not good!
So our account is paid up, we’ve cleared out. Confirmed via phone that all is well.
Since then, I’ve gotten two calls (two different people) and a reminder email about my next month payment.
Seriously?
If I need a storage unit in the future I’ll most likely go elsewhere. This was a frustrating experience.

Monique, who’s the manager assisted me. She totally was familiar, professional, personable and most of all, very willing. Although this facility is a bit further away than other competitors, I would so recommend to others due to my pleasant experience.

Top notch, from the women Kia on the 800 number to Erica at the location. Very professional, nice and a wonderful experience. Left another storage unit that had just got broken into. Nothing stolen but very poor customer service. Went here and so far am EXTREMELY Satisfied. Would recommend to anyone.

This is locate south of Artesia Boulevard from Studebaker, right by the train tracks. It is good facility since they have multiple units; it’s clean and secure. The only thing that is inconvenient is the second floor for storage units. It is somewhat difficult for somebody that is elderly because you have to go up the stairs to get to the storage unit. There is an elevator available to bring your stuff down and a flat dolly but no passengers are allowed in the elevator. I would highly recommend bringing water, wear old clothes during the move, set an alarm on you phone to go off every hour, and wipees/​hand sanitizers. It gets hot in the unit, you lose track on time being there, and you get dirty in the move. Overall a good storage units.

After calling various storage facilities and gathering info to choose one I decided to check out a few in the area. One I visited had only outdoor units available and their parking was very limited. Afterwards I stopped here in Cerritos remembering
how their rates seemed competitive and was impressed with the professional and friendly manner in which they handled my call (coming from a sales and customer service background myself, good customer service will impress me every time).
I was given a warm friendly greeting and the young man seemed to remember me from my recent phone call. I was given a tour of the place and immediately impressed with how clean it was kept (a good sign of how well a business is run and maintained) and how the building was temperature controlled and even happier to learn that there were some «inside» storage units available– which meant not having to deal with bad weather days when I was there. I was shown two or three different sized units and given the rental quotes. Afterwards It was a no brainer– I liked the people I was dealing with and the way I was treated as a customer, my unit would be indoors– temperature controlled thank you very much– their rates were competitive to other quotes I had received, they had security cameras to monitor the grounds and parking is close and convenient.
Later, this company was purchased by Extra Storage and I was wondering if things would degrade but I’m happy to say that to this day the quality of the people and the great customer service I’d been receiving has remained the same, if not better. Also, I like the option of paying my bill by phone if I choose. That’s pretty convenient.
If you need a storage unit definitely give ‘em a call and put this place on your list to visit.

Review update: They have since corrected the problem of requiring staff for customers to gain access. There are new security features and now you can be there as early as 6am for access to the climate controlled storage area. The new owners have kept the place clean as ever and my faith in the management has returned. If they keep the price point the same I will continue to do business here.