Flooring Surfaces Inc

I had to write to say what incredible customer service I have received from Gary Gady at Flooring Services in Champaign. Flooring Surfaces was recommended to me by my contractor for the tile for two showers and two bathroom floors in a home renovation. Since we bought our countertops out of town, every time we picked tiles we thought might work we had to borrow samples and drive an hour and a half to see how they looked with our countertops. Often we found that they didn’t work and then we were back at Flooring Surfaces looking for something new to try. Gary was incredibly patient with us, going above and beyond to order full-​size samples of tiles that were not available in the store so that we could see what they might look like with our countertops. He also talked to a tile rep to get answers to questions we had about whether certain tiles might be too slippery for bathroom floors. Gary was never the least bit pushy though he deserved to be after all of his time that we took. Because of this excellent customer service we wouldn’t even consider buying our tile anywhere else. I know some people look locally and then try to buy cheaper online, but we found the prices at Flooring Surfaces to be very competitive, plus we know that if we have any problems we have good people to help us work them out.

These guys had the flooring contracts for our new apartment building — and they look utterly gorgeous. I had a few follow-​on questions (spoke with Kenny), and he was so professional, courteous and went out of his way to try and find me an answer.

Had new carpet and wood floors put in my house. The sales rep was very helpful. I chose my wood floor and she showed me another from a different company that was exactly like it that was on sale for half the price. Same with the carpet. She explained why the more expensive one might not be practical with four grandkids playing with toys on it. How many businesses steer people to less expensive when they can? I was uncertain about having the work done at first and she was very patient and let me take my time. No pressure to commit. I appreciated that. When I did commit, she scheduled the installation promptly. The installers were professional and personable. The work was completed as promised and the results are very nice. Family and friends have commented on how the new floors accentuate the décor and look amazing. The carpet is so comfortable to sit on the floor. I knocked over a potted plant I’d just watered and the water just sat atop the carpet and wiped off so easily. The sales rep answered questions about floor care for the wood floors (products, process) and I followed her instructions with great results. She was always available throughout the entire process and afterwards. Very knowledgable and personable. I would not hesitate to recommend this business to anyone looking into new flooring.