Hertz Rent A Car

I just got back to town after renting a mini van for our trip to Florida. We were told that we could add my mother in law as a driver at any of the Hertz locations along the way to Florida since she wasn’t with us at the time of rental. I was told that since I had AAA it wouldn’t be an issue to add her on. We left that night and were trying to get to Paducah, KY for the first leg of our trip. We ended up getting stuck in a horrendous hail storm and had to stop in Marion, Illinois because I couldn’t see but a foot in front of the car. The van’s wipers were horrible and didn’t work at all. I didn’t feel safe in the slightest. In the morning we tried to go to a Hertz dealer in Marion to get my mother in law added and to find out about the wiper ordeal. I was told they couldn’t help me and that to add my mother in law on as a driver it would be an additional $ 13.50 PER DAY! I was never told of a fee, and how ridiculous is that cost? We were adding her on so we would be more safe by having more AWAKE drivers. Needless to say we didn’t add her on. I was also informed that they wouldn’t do anything about the vehicle or the wipers and that I needed to contact emergency road assistance to get them to replace the wipers. I didn’t have the luxury of time to wait around for the roadside assistance for a NON emergency issue, so I just purchased the wipers and installed them myself.
To add insult to injury, during the entire trip, the car listed to the right because the alignment was out of whack and the brakes and rotors didn’t work well at high speeds. We always came to a very bumpy stop when on the highway, pretty sure the rotors needed replacing or being ground down. I don’t understand how I could pay SO much for this rental to be given a car that isn’t roadworthy for a long road trip.
We returned with 62 000+ miles on the vehicle and noticed that the oil change was well past the 53 000 mileage that it was due for. It’s a good thing the car didn’t overheat while we were driving.

During car repair, I rented a car from this Hertz office. I was given a car with a partially filled tank, and I was instructed to return the car with the same level of fuel. However, two weeks after returning the car, I surprisingly noticed that I was charged on my credit card for «fuel and service». I called the office, the clerks and manger acknowledged the fact, but made all kinds of excuses for not processing the refund, and even disconnected my phone calls. This is really unprofessional. Avoid using their service.

Rented a Hertz car two months ago. To start, we had poor service picking up the car and were given a vehicle that smelled of smoke and had cigarette burns all over it and they did not have a replacement. They would not allow us to put the charge on my card since my boyfriend filled out the reservation, even if he also provided his card info just in case.
Then, we inadvertently went through a toll in TX where you were unable to pay cash or use the passbox, and they sent a bill to you based on your license plate registration. We notified our representative when we returned the car and after a discussion, he assured us that it would not be an issue. We just received a bill for $ 40 due to that toll. Which just put it over the top for the bad experience.

This location runs a shady business practice. I booked a car online using a coupon code. I wanted to pay at the counter, but the their website would not allow me to do so if using the coupon. Hence, I prepaid. While picking up the car, the rep was good and said I would be charged the amount as was on my booking. But when I come back to return the car, another rep was rude and said she was not going to honor the coupon and charged me $ 25 dollar extra saying it was a scam. Though $ 25 may not seem a bug deal, but I am a college student and to me it matters.

The clerk was polite and helpful, but I could not understand how they could confirm my reservation on a full-​size sedan (Chevy Impala or similar) when they did not have, and had never had, any full-​size sedans at all?

Simply put Hertz is the least helpful company I have ever dealt with. I’ve been met with nothing but, «I don’t know what to tell you.“s, «I’m sorry it’s not our fault.“s, and «You need to sort this out with your travel company not us.“s. I will never use a Hertz anywhere ever again.
My advice use Enterprise, they’ve always been more than helpful.