Simplified Computers

I went to Simplified Computer’s because my laptop wouldn’t power on, I have a 6 year old daughter who dropped it, I was worried it would be done for so I went with the expectations to just get my info off my hard drive and get a new computer, I got a call from the tech and some things had been knocked loose, he put them back in place, cleaned up some viruses on my computer, installed an antivirus program and did some other updates, so now not only am I typing on my computer right now and its on, but it’s faster, cleaner, and better than when it was working in my care and it only cost me $ 75.00. I would recommend them to everyone.

these guys are pretty awesome. my laptop mysteriously would not turn on one day. i brought it in to them. they messed around with it for a couple of minutes and it worked. they sent me on my way and didn’t charge me a thing.
a few months later, i did have a major problem with my desktop and i brought it to them. they charged a fair price and took a reasonable amount of time to get it working properly again.
i can’t complain. i like taking my computer to computer «people» about as much as i like taking my car to a mechanic. i know nothing about either, and really, i’m at the mercy of whoever is fixing my problem to be honest and do good work. i don’t feel taken advantage of here, and they are friendly… so five stars it is.

Took our computer in today to fix a problem. They fixed it quickly and were very friendly.

Let me start by saying I am a very mild temper, patient person. And, while I’d like to give this place the benefit of doubt, my experience here was HOrrible.
I had a fan that crapped out on my in my VAIO computer. I ordered a new fan from SONY. I heard that VAIOs are notorious for being difficult to repairs so I called a bunch of places asking «Do you have experience with VAIO computers?»
This is the series of events that took place:
— Them: «Yes we work with them all the time. To replace the fan will only be an hour of labor» Me: «So you have experience with VAIOs??» «Yes, we work with them all the time.»
— 2 days later… Them: «It will actually take us two hours worth of labor to install the new fan because your computer is more complicated then we thought»
— 2 days after that… «Did your sound work when you dropped it off?» Me: «Yes» Them: «Ok we are going to need a couple of days to trouble shoot and figure out why the sound isnt working anymore
— 2 days after that… «We broke a clamp that connects your sound card to your motherboard and have to order a new part. This will take 4 – 5 days to come in.»
— 5 days after that… I FINALLY get a call to come pick up my computer… I bring it home and find out the keyboard has not be installed back to its proper position. I call and express my frustrations and they say «Ok, bring it in and we will fix it on the spot» I bring it in… sit in the lobby for 30 min while they try and fix it… it looks good so I go home.
— I turn my computer on and find out that half the keys aren’t working.
They haven’t charged me for anything except for the fan installation but the whole process will have taken over THREE Weeks now. As apposed to the 2 – 3 days for the fan installation. Furthermore they haven’t offered any discounts or compensation or even shown remorse. In fact, I expressed my frustrations again, in person, and they guy at the counter was like «Yeah there is no discount we can give you. I can have the repair guy come and talk to you.» Gee thanks. Forced remorse always makes me feel great.
All in all, if they were just honest in the begining that they did have experience with these types of computers and maybe they actually seemed like they felt bad about how MUCH of a pain in the ass they have been, I would have been able to give them the benefit of doubt. But there is no doubt now. They totally suck.