Chipotle

This place has really gone downhill. Last 3 visits the order that was placed online has been incorrect. The last one, they gave me someone else’s order, but realized the mistake before I left the restaurant. Then ended up not giving me the guac for the chips. (my fault though as I should have double checked before leaving) The trend prompted me to go in person this week. My last visit, they were so rushed to get through the line that they threw on ingredients that I didn’t ask for when I was standing right there still speaking to the previous person about my 3^rd order and the meat selection. I told them I didn’t want any corn on the 2^nd one. So the server grabbed a small container and scooped most of the corn out that she could and then asked is that enough? or do i need to scoop out more? having made up my mind to not visit this place again, I insisted that was just fine and paid for what I didn’t order and left. This was of course on top of the fact that the sign on the door said «we apologize we are out of fajita veggies and lettuce» Just disappointing really. I’m a giant fan of Chipotle no matter what problems the media report, but this place needs to improve for the simple fact that it is the closest. I don’t mind driving a few extra miles though to a different location for hopefully a correct order. The one near work is awesome, so there is that. Full disclosure, I didn’t speak to the manager to see if they would make things right, which is what one should do before posting, but the track record deserves this post.

Had a terrible experience and still have not heard back from any management and it’s been well over 4 months

OUTSTANDING crew that feels like you’re seeing old friends, that’s how happy they are to serve you. Very clean location, including bathrooms. It’s usually cold in here, but Phoenix weather usually allows for seating in their humble patio anyway. Food is now entirely organic!!! As a vegan, I so greatly appreciate no cross-​contamination issues and I never have to carefully hawk-​eye the staff to ensure I’m receiving something I can eat. Portions are HUGE and I always leave with a Buddha belly. Who doesn’t love Chipotle?

Is it just me but is it not as good as it used to be? Always got the chicken, either in burrito or bowl. I just can’t get the chicken, somethings not right. Trying others but spicy. Not sure what’s changed but my once a week visit is now looking to be maybe bimonthly…

Every time I order online, they never have it ready, never correct. Always forget the special instructions. Today they were missing my dressings, chips and salsa. Finally fed up. Going to the Chandler mall one from now on.

If you’re ordering for a big group everything will be wrong. Every time we order nobody’s is right. Yea they took $ 27 off today because they didn’t have chicken at 11am the opening time. So we were forced to choose another meat. Everything we asked for on the side wasn’t in the box and if you see the picture posted earlier of a bowl with no meat full of water you’ll get the picture. We’re done ordering from this location. We think they do this purposely because it’s to busy and they don’t have time to deal with huge parties especially during peak hr lunch. Good luck with your offices and orders! I again didn’t eat because my food was soaking in a mystery juice.

Carnitas and Guacamole. That’s all I need to say.
So glad they brought the carnitas back because this No-​Chipotle-​til-​Carnitas-​is-​back boycott that I was doing is getting really difficult.

My husband and I visited this past Sunday for a quick lunch at about 3pm. There was no wait, but still about 5 people working the line. I had a Barbacoa burrito bowl and my husband had the carnitas soft tacos. We also ordered a bag of chips and guacamole. We proceeded to sit, and while 90% of the tables were empty, they were all filthy. The one clean table was a large booth table, so we sat at it. After a few minutes my husband looked down and said he saw vomit he kept stepping in. I think it was salsa smeared in with dirt, either way it was gross. So we scooted over and ate pressed against eachother at a table large enought for at least 6 people.
The food… First off, neither of us were able to locate a piece of meat that was not covered in fat or a gnarly thing. We went through over a dozen napkins, discreetly spitting out meat that we could not chew. We had some chips and guacamole, but noticed the chips were only salted; they did not have the flavor of lime that they usually have. The gucamole was not as chunky as I remember, it was almost like store bought gucamole. I love their rice with lime in it, but again, it was bland and tasted just like white rice. We gave up and didn’t finish our meals and left.
After shopping, 10 visits to the bathroom, and a few hours, we vowed to never eat Chipotle again.

Staff was friendly but they did not have cardnitas today… on the bright side, my burrito broke and they were happy to double wrap it for me ^.^

I have place online orders often, and they’ve been spot on with the time it says to pick up. The couple times they’ve been late, they’ve always apologized and offered a drink while I waited. Staff is always friendly.

Everything was excellent as usual. Servers were attentive and customer oriented! Very helpful — providing good service!

I love the food, but I’ve had it with online ordering; which is why I’m not giving them 4 or 5 stars. DO NOT ORDER ONLINE!!!
This is the 5^th time they screw up mine and my friends’ order. My friend Pre ordered his Steak Bowl from Chipotle this location on 54^th street. Which always has a line out the door.
Order:
White Rice, Steak, Blk Beans, Pinto Beans, Veggies, Medium Salsa and Cheese (simple)
What he got:
Brown rice, Blk Beans, Medium Salsa.
As it was a to-​go, we did not notice this until after we got back to the office.

They’ve got burritos, Mexican bowls, salads and tacos. All with your choice of meat (chicken, steak, carnitas, barbacoa, sofritas or veggie) with your options of cilantro-​lime rice, pinto or black beans, a few salsas, cheese, sour cream included. Guacamole is available too, for $ 1.95extra. They also do chips & guacamole, chips and salsa. For kids, they put together a couple of little combo plate options. And for adults, they also have both beer and margaritas. Don’t be afraid if the kind is out the door, it moves quickly and the food is good.

I stop in for lunch here a lot. They are very good about getting you through the line quick and have a great quality meal. I enjoy the steak tacos and burrito bowls.
The entire restaurant was very clean. There is plenty of space for seating and the high top seating is nice for single eaters. Very consistent with different items and always enjoyed my meals.

They used to have the best chicken. I’m not sure waft happen but they don’t hand the same chicken. I still crave the burrito bowl but I tried it with steak not any better. Maybe I will get mine meatless?

Have been coming here since they opened. The last six months or so something has changed.
The quality of the food and service has suffered.
One time I was meeting a friend for lunch and had to call the manager out to the dining area because the music was so loud we couldn’t carry on a conversation.
Another two times the rice was under cooked.
Portion size is way down.
Employees back talk you when you ask to have a kids meal made a particular way due to a finicky eating child.
I think I’ll start driving out to the Chandler mall location.

Let me start off by saying, I LOVE Chipotle. I don’t just like the place, I love it. I’ve been obsessed with their burritos since this location opened over a decade ago. I’ve tried everything on the menu more than once, and although I have my favorites, I can honestly say there isn’t one item on the menu I don’t love. I consider myself a bit if a connoisseur having eaten Chipotle so many times, this being the location I frequent the most.
So it pains me to say that everything that makes Chipotle great, from the delicious marinated meats to the scrumptious cilantro lime rice, is almost completely absent at this location. I’ve eaten here less and less often over the past several months because the consistency of the food quality has deteriorated. Not once, not twice, but multiple times the meat has been so poorly seasoned it doesn’t taste a thing like Chipotle. Not just the carnitas, which at times are salty beyond being palatable. Not just the chicken, which has been increasingly bland. But even the barbacoa, which lately has tasted along the lines of boiled beef.
The rice is a serious letdown, and anyone who eats Chipotle knows this is what makes their burrito special. Poorly seasoned, and yes, frequently undercooked. Sorry, but there’s just no mistaking that crunch of uncooked rice. My son had a full two sides if it in his kids meal. That represented half of what was on his plate. We requested new rice, and one of the guys in the back seemed stupefied we’d bothered to complain. The replacement rice from the next batch? Exactly the same as the first.
The guacamole with our chips and guac was also smooth and creamy, not the typical chunkier texture.
Chipotle needs to take a serious look at this restaurant, and decide if it really represents the quality brand they’ve established. Or maybe it’s a case where they’ve become too big to care. I’ve already contacted the restaurant as well as corporate, and there’s zero improvement. Sure, if you don’t eat Chipotle often you might think it’s a decent burrito (key word being «decent»). If you’re a regular, you know how bad it’s become.
All the long time workers at this one appear to be gone now. Maybe the current crew just lacks the ability to keep Chipotle tasting like Chipotle. What a disappointment. I recommend trying a different location. I don’t plan on returning here.

Typical Chipotle. Same layout and choices as all. Always busy, but always maintaining their composure and busting through the lines like a boss. Great food.

Eh, the food is okay. I really like their carnitas and their cilantro lime rice. The black beans were pretty damn flavorless though. I think for what you get it’s a bit too pricey. About a buck and a half too much in fact.
And for God’s sake, why the hell does every Chipotle have to be so deafening? Did the architect that designed Chipotle not consider acoustics when they designed the place?
My lunch was fine when I started eating at 11 AM, but by the time I was leaving and the lunch crowd had filtered in, the din of noise was like being verbally assaulted while underneath a tin pail in a hail storm. There are no noise baffles anywhere and the corrugated tin walls and booths and concrete floors make the place uncomfortably loud. This is not the first time I have noticed this in a Chipotle location either. They are all like this.
Decent, if over-​priced, food in an awful setting.

Found another fast lunch time place I can add to my list, and I secretly have to admit I am a fan of Chipotle, my gawd have you had there guacamole? I can’t get enough of it! You can get a bag of chips & a side of guacamole for like 2 bucks, and that right there is a bangin deal and an excellent eat!
Went with some coworkers at high noon, the place had a lil line going, but I can safely say that even though there was many in front of me, the line moved in a fast fashion, and when I made it to order my food I saw the line was just as long, but I got the feeling of being rushed by the servers, like you know how at some places when they are busy they half ask you what you want and you tell them and ½ way though it they are messing up because they are already asking the next person what they want? No I don’t get that feeling here, I told the guy what I wanted and he made it happened and didn’t take his attention away from me before he made sure I was on track with my order, then he helped the next person. I like that, the non-​feeling of being rushed!
For this trip I ordered the chicken bowl with white rice, black beans, pico de gallo, cheese and sour cream, I also asked for a side of their hot sauce, the chicken bowl was just what I was craving!