Re-New Cabinets LLC

Renew Cabinets
The first statement that describes Re-​New Cabinets is «Over Promise Under Deliver».
The second statement that describes them is «Lack of Customer Service Skills»
If you choose this company BE SURE to get EVERY little detail in writing, otherwise it won’t happen. And once your project starts don’t even think about sharing your customer concerns with them or you will receive an unprofessional phone call and email…
I sent an email on the 2^nd day of my project concerned about the following:
1. Who was going to be in my home and what times –they had already been late both days
2. Project Delays — I was told it would take 4 days-​then on the 2^nd day they told me 6 days. (actually took longer because they had to return to fix many things)
3. Workers unprepared– both days I was asked if they could borrow our ladders
4. Sanding and sawing inside the kitchen — they did not prepare us to protect our furniture and belongings for this amount of dust.
Below is the email I received in response to my concerns: (no editing, this is actually how it was written)
From: Re-​New Cabinets [mailto:info@re-newcabinets.com]
Sent: Tuesday, September 22, 2015 1:07 PM
Subject: Re: _​_​_​_​_​_​_​_​_​Kitchen Project
Mrs._______,
As per the conversation with Robert over the phone, the lasted over 6 minutes he explain several things to you, just to be clear. This is a construction project, therefore I was very clear with you to be patient. I told you about your pets, your cabinets process and the dust. I am sorry that you feel disappointed with our work, that today is our second day. We were very polite to you every time you call, the time you spend in the showroom, answer all your questions, and its seems that you are counting the minutes on us. We don’t work like that Mrs. Berney. This is a construction project.
* The only people that will be in and out, from your project will be Alfonso, and his son Osvaldo. The project management is Alfredo as well.
* If you have any other concerns feel free to reach out to Robert at 480−695−1140.
* Robert spoke to you at 8:35 AM he just check his phone and he told you exactly 30 minutes and he shows exactly at 9:05.
* Do you realize that your designer was late twice, one time 2 hours and 40 minutes, and the other time was over 1 hour, and we never complain about that.
* Mrs. Berney, the day that you supposed to come to the showroom you were late but I am not complaining either.
Mrs. Berney you took your time to wrote 2 pages, and we have not finish the project.
Thank you,
Arlette Lenzi,
Re-​New Cabinets, LLC
6503 W Frye Rd Suite 1, Chandler, AZ 85 226
480−695−1140 Robert 480−695−3783 Arlette 480−361−3121 Office
ROC# 293 053
Obviously this email speaks for itself. Good luck in using this company; it was a painful process !