The Home Depot

Dont know why i keep coming here. Never can get help associates walk right by when im clearly looking for something. Asked to have a key made today and the guy told me he needs to hurry cuz he needs to go home. With as many bad reviews u would think they would at least attempt to make things better

I’ve been to this Home Depot a handful of times in the past but today they get 5 stars. Never have I been to a Home Depot or Lowe’s or similar and gotten such attention. (I did get help from a master gardener at a Lowe’s once, who was awesome!) But for an entire trip, never. I needed fasteners, general housing, electrical, and flooring items, mostly small stuff. I had associates come up to me and ask if I had any questions and every one of them was knowledgeable and helped me make better choices. AND, they actually seemed liked they cared and were interested in what I was doing. And, they were pretty busy today. Long story, if you have a home project and have questions about where stuff is or what you could be doing, go TODAY!!! This review expires tomorrow.

We stopped in to get some plants the other day and had a great experience with Cheryl in the garden department. She was definitely service oriented and made my grouchy little guy happy that we stopped here. Thank you for making my afternoon a little easier!

This Home Depot is pretty much like every other Home Depot I have been to, except that they have a very clear policy on communicating to customers:
There is a guy who stands at the entrance. He’s got a beard and very intense eyes. He looks directly at you when you walk in, and greets you, and asks if he can help you find anything. He will ask you this even if it’s the third time in an hour you walk in because you keep buying the wrong bolt (I don’t know anything about bolts — not my fault. Should have gotten someone who knows about bolts to help instead of me).
Once you are inside the store, no employee will make eye contact with you, speak to you, approach you, or otherwise acknowledge you.
I’m not saying this is a bad policy — I bet you could always talk to the man at the front.

Always great service here and everyone willing to assist even in areas where they’re not assigned.
Went to look at solar shades and this one guy was extremely helpful in assisting us.
Took his time to take measurements and explained to us the differences of each solar shade that was currently available.
He had all answers to our questions and concerns and he by all means didn’t make us second guess what we needed to get.
His positive attitude and willingness to assist made the visit very accommodating.
Another time we visited this location was to pick up some paint and help was always readily available, and it clearly shows that it doesn’t matter what you are there for.
Highly recommend this place; great service and great items.
I always get the stuff I need at Home Depot.

I enjoyed the service from the paint department but what was truly exceptional was the fact that an honest employee turned my purse that I left in the cart into the customer service desk. When I got home I realized what I had done and rushed back to the store and was so relieved to find out that the employee had found my purse in the parking lot and turned it in. So nice to know there are honest people out there. Thanks! !

Home Depot is the homeowners home away from home. They usually have what you need to fix any problem. anything from the leaky hose to bug repellent. Great for all your gardening needs.

8 minutes on hold to be transferred to the correct dept w loud distorted hold music. It is 2015. Get you act together!

I have been shopping at this location for 19 years, because I have a home. Needing small repairs to carpet, doors, and new counter tops. The employees at this location have been working here for many years. So its nice to work with the same people for advice.
Only once I have had a problem. It was paint that was mixed that didn’t match! I was very surprised and disappointed. It was the right color but wrong sheen! A professional painter brought that to my attention. I have never returned paint but this was my first time. It wasn’t just the cost it was my time that it took to paint. I’m much older and this was hard on my body later I was hurting.
So I returned the paint that was left and told the employee what happened. They laugh at me and said they hear this story all the time from people in Maricopa. Not Chandler!
I said its the truth and now I have to pay for a personal to repaint my walls. I did get my money returned for the paint. And didn’t want to put up a fuss about the fact it cost $ 200. To pay a painter now. No one should laugh at a client.
I will continue to shop here but not feel the trust I did in the past. I have spent thousands of dollars here. They should of pulled up my records and seen I am not a customer that returns items. Like dead plants. Just saying we should not judge everyone the same. Take notes, be careful.
I do plan on a new world pool bathtub next. I didn’t mention I have purchased all my new appliances from this location as well. I am very loyal to were I shop and how I get treated.

Three people asked me if i needed help within 60 seconds of entering the store. More importantly, they had the items i needed, unlike Lowes.

New signage system makes it a waste of my time to come in
The dungeon ladies room is the last straw

Terrible service.
My fiancé and I ordered a product online. When arriving at the store, we were greeted by very overly cheerful people trying to push some new product on us.
Got to the counter for online pick up and was met with a woman who seemed to hate her life. She did not smile once the whole time. We needed to purchase a few more things in the store and asked her what would be easier for her, to either come back with the additional items or pick up the product now. She seemed a little angry and told us to come back after finding the extra items.
After shopping around a bit we arrived back at the online counter. The woman was gone and in her place two men. We told them we needed to pick up an item and purchase two additional products which we had brought to the counter. Apparently neither men could check out an online purchase. I wonder why they would stand at the counter for online pick up if they can’t complete the transactions. They were very rude. We asked if we could pay for the other items. The guy who rang us up acted like he didn’t even want to help us with the transaction. He was very short and once we paid he walked over a few feet to a different register and just stood there doing nothing while we waited for the only lady who can complete online orders. She finally came maybe 5 – 10 minutes later. Still hating life apparently.
Place needs new employees. Everyone is rude and unfriendly. Sticking to Lowes from now on.

Parking lot is generally vacant of shopping carts which means it’s not difficult to pull into a parking space. This location does a fair job of keeping plants alive — gotta mention that cuz it’s really sad to frequently see seasonal plants lacking such minimal care as a routine watering.
So far so good.
Staff is pleasant enough. They see me coming when I come in here with a dog so it’s not unusual for someone to ask if I need help finding something. So if you need help, I’ll lend you a dog. JK.
I usually can ask questions and get fair answers and/​or instructions. Most recently I needed questions answered about staining my coop and I needed to know the type of product for the task.
Last year I picked up a gas grill thanks to the help of a staff member providing me with the heads up that certain ones were going to be reduced for an upcoming sale. I hustled butt and got in there pronto to get exactly what I wanted too.
The guys got it loaded into my vehicle and I was on my way home. Once I got home and we unloaded the grill we learned parts were missing or else it was assembled without all the pieces so we went back to customer service and they broke open a package of the nuts/​bolts that were needed to fix the situation.
Even plants that I bought on clearance were returned, with my receipt, because they didn’t appear to be thriving.
As you can see, ftmp the service is helpful, and regular customers get treated with respect even if they’re not a professional in the field of plumbing, drywall, irrigation, etc.

Amanda (aka «smalls») rang us up. Nothing but attitude. Cranky, clearly didn’t care about us. After we paid, gave us the wrong grill, responded with «sigh…are you SURE?». Finally got the right grill, but she overcharged us for our «free» propane fill. Was greeted with a «now what?» when I went back in. All in all, terrible attitude which soured my overall experience.
Linda however saved the day. Credited us appropriately, and even went outside to handle getting me a full propane tank. She exemplified a terriffic customer experience, unlike Amanda, who ultimately threw her hands in the air and left while Linda helped me. Certain people shouldn’t be in the customer service industry… But thank you to Linda for making it right.

What sets this location apart from others is the people. Everyone I speak with or ask questions of has been excellent and very personable. I definitely enjoy coming here!

The store is a joke And mismanaged. Every time I want to buy a door a window or carpeting there’s never a person available to help and I always go across the street to Lowe’s and i can place an order.

where else do you go for home things. I know where else… I’m just saying… This place does give a military discount tho & its much appreciated!

I went into this location to find one small thing that any hardware store should have, suction cup hooks for windows. I looked in the cavernous store for about 10 minutes then decided to ask someone who worked there.
This is how it went:
1^st Sales Associate:
Should be over with hooks aisle 15 or Mill work. Then we walks away.
2^nd Sales Associate stocking on another isle:
Hmm it should be over here. Yells to another Sales Associate at a desk in doors.
3^rd Desk Associate: Informs us that they are nowhere near where we are, and are probably «somewhere» in the tile section.
2^nd SA: Head over to tile and ask someone over there they will be able to help you better.
Walk over to the no man’s land that is tile… Guess what; no sales associate. So I wonder around for a bit then give up and leave.
I know they are a huge box store, but you would think with that many employees it would’t take 20 minutes of kinda sort of trying to find something. I guess if I spent more time in the Home Depot I would know where everything was.

So I’m a Lowe’s gal only because we live RIGHT next to one. But after some internet price shopping my fiancé and I realized that The Home Depot definitely had better deals on indoor lighting. We were planning on buying a $ 150 chandelier at Lowe’s but this morning we walked around Home Depot and saw a similarly priced chandelier that looked much fancier. We were ready to buy at $ 147 and when we grab the box we see that it’s on sale for 97, yay! Before and after our bargain purchase three or four employees asked if they could help us with anything so it was nice to know help was available. While I waited for my fiancé to pick me up two employees asked if I’d like them to take the box to my car which I also thought was nice. It looks like Lowe’s has some competition in our household! :)

Corporate Mega-​chain Fun Fact:
Home Depot has a museum in Atlanta called «The Legend» which chronicles the company’s history dating back to 1979 (wow, I’m older than Home Depot, that sucks) and illustrates their global presence, including the recent expansion into China.