Totally Chi Reflexology

I went to the location at Scottsdale Fashion Square and WOW it was awful!!! I asked specifically for a reflexology massage for 30 min and the salesman at the front door said, Yes yes we do that! Once I got in there this other man who didn’t speak a word of English, so he says, started with my back and I told him feet and he said, Yes Yes. The entire 30 min he never got to my feet so I complained and the salesman from the front who I originally spoke with said, ten minutes more! And insisted I stay for ten more minutes for the foot massage. It was awful. Probably because the man didn’t want to do a longer massage and I was not happy when it ended. I told the salesman that this was a joke and I would be complaining and he pretended at that point not to understand and kept smiling saying, We don’t speak English. I am shocked this nice of a mall would have such a shady, manipulative business! DO NOT GO THERE!!!

I went to the Totally Chi location again today in Metro Center and it is amazing. I’ve been 4 times now and I can’t say enough great things about the experience. I get the same therapist, a female who is very very good at knowing the right pressure and giving a deep massage. I get 30 minutes on the table then 16 minutes with just feet. Total price is $ 40.00 and it’s worth every dime. She is extremely skilled at pressure on parts that need stretching, pushing on the spine with care, kneading out stress knots in the shoulders, and giving you an incredible healing experience. I will continue going because she is so so so good.

Horrible! I also wish I would have read these reviews first. My husband and I were in town for a few days and strolling through the mall. I have had several amazing Thai massages in other cities, so I thought this place would be good as well. I knew I wanted an hour, so that was not the issue. But the guy who worked on me, who seemed like the owner, could not be LESS interested in giving me a good massage. He spent almost the entire time on the left and right side of my back (about 2 minutes on my neck, shoulders, legs and arms and it was supposed to be full body!) while pausing every 30 seconds to adjust the music on his iPhone, which I could hear clearly the whole time! He had one hand on me, one hand on his precious iPhone the whole time. He was also taking drinks from his cup and crunching the ice! Plus, every time someone stopped in the store, he would stop massaging me and start asking them to come in. It was beyond irritating and not relaxing at all. I wish I would have got up and left. It was the most worthless, lazy massage I have ever had. So, after working the sides of my back repeatedly for 45 minutes, he just jumped up and went to another client. The guy who took over the foot massage did a good job, but even then, I was so mad about the awful service I had a hard time even leaving the foot guy a tip. This place should be shut down. If anyone ever visits Dallas, I can recommend an AMAZING Thai massage place that makes this guy look like a shady con-​artist.

They suck you in with a free sample. But, then once they start you are trapped. It ends up costing you a lot of money. I asked the guy to stop and even tried to get up 2x’s. He just said, I not done yet. I have been to some places here and there that are good and very relaxing. This location and the one in Arizona Mills Mall are both very pushy and not so great.
I do not want to seem unfair. I know they are doing their best and they just want to get as many People in there as they can. But, Maybe look into a real massage place.

I got the free sample massage, although the guy was pushy trying to get me to buy a longer session im glad I did. The women who worked on me gave me a great deep tissue massage, I’m a little sore but feel great. It’s very reasonable.
This is for people who can handle a deep tissue massage to relieve stress!

I’ve been coming here for almost three years. Love, love this place! They leave me reenegized and totally relaxed. Do yourself favor and check out. Kim is great!

This spa is amazing! Kim really knows her stuff. Every time I go in, she just knows what to do to get me feeling better. I’ve had others do a message for me as well and they are extremely good too!!! Very happy with Totally Chi!!! Very happy With Kim!

My back was hurting, so on a whim I decided to try this place at the mall. Big mistake. A guy was standing in front and said he could take me immediately. His English was limited at best. I kept repeating and pointing to 30 minutes on his sign. He seemed to comprehend, and signaled me to a back room. He looked at me and said, «Okay!» Ummm, okay what? «You go face down.» With my clothes??? «No. You take off clothes.» WTF? With you watching? I told him I needed a towel or bathrobe. He brought me the thinnest, tissue paper sheet I’ve ever seen. He walked out, and every two seconds asked, «Ready?» Geez, no! The whole time I was freaking out about just how unprofessional the situation was.
The massage was very strong, but I actually prefer a strong massage. My back needed an adjustment, but most people wouldn’t like a massage of this sort. After what seemed like forever, and he began tugging at my tissue paper thin cover, so I asked if my time was over. «You want 30 minutes more?» Noooo. He was trying to make my time a one hour session, not 30 minutes. I kept saying, no, no, no! I wanted to get up, but I couldn’t. Finally, he announced, «All done.» And yes, he totally wanted a tip!!! The whole experience was creepy and unprofessional. I will not return to this terrible place.

Was feeling the need to be pampered, so I stopped in this place and they took me right away with no waiting. Great, friendly service and I felt 100% better when I left. Their prices are quite reasonable so I will definitely be back! They did say that Saturdays are their busiest day, so if you want to get right in, go on a week night.

I cannot stress enough to NOT go here. I thought it would be a great treat since my back was feeling tight from shopping at the mall but these «massage therapists» were super rough leaving me feeling light headed and bruised, two days after my «massage» I seeing a doctor for a pinched nerve.
Save your dollars and go to a PROFESSIONAL and LICENSED massage therapist,

Gotta say I was skeptical going in but after the session I felt great! Thank you !!! Ill be back.

Not the worst experience of my life, but definitely not a good one. I went for a quick 15 minute neck and shoulder massage because I had a headache. For some reason he spent the majority of the time on my shoulder blades. Granted they did feel better once he finished (although I felt a little bruised), but the neck/​shoulder tension and headache were still there.
Oh and despite what the sign at the register says, tip is mandatory. I couldn’t leave until he got the tip he wanted.
I won’t be going back there.

It was the worst experience ever. I wish i would have looked at the reviews first. The guy smelled like smoke, he was inappropriate and every time that i said ease up on the pressure he would laugh and i swear he would put more pressure on my back. I felt violated and assaulted from the guy. Once the hellish nightmare was over he walks up to the cash register waiting for his tip. I could not believe it. I will NEVER go back.
I sent this company an email first to discuss it and never received a response from them. I am very disappointed in them. My next call will be to the State of Arizona to verify he has a license.

Worst experience of my life!
I like deep tissue massage however this guy left me unable to sleep that evening with burn marks from the towel on my back while massaging my back! Felt more like he was massaging my spine! I am bruised and burned! When I told him enough he laughed and kept going. Couldn’t wait to leave as I felt I had been assaulted! Afterwards I felt dizzy and weak. He also cracked my back like a chiropractor and I thought I was going to die. No kidding! I will NEVER go back and will tell EVERYONE about this experience!!!

I came in this place two years ago, I guess. They changed ownerships this place has got the most relaxing atmosphere. I tried there one hour head to toe session with their detox treatment. I feel so much better and have more energy cuz I sleep better like they told me. I was going some where else and now will be coming here once a week, these guys are the best,