Performance Automall

So I was looking to buy a used vehicle and I checked out their website. They’re owned by Hendrick so after sifting through their website
and seeing the ASTRONOMICAL prices on high mile cars (For example, a 2012 chevy with over 120,000 miles was well over $ 10,000) few vehicles i was interested in, I got excited and when to check them out, guess what? The cars weren’t there. One car was located in Texas, California, and Florida. WHY ADVERTISE THEM IN CHAPEL HILL IF THEY’RE NOT THERE?! Someone really needs to help you all out with your website and sales tactics because… you’re lacking. I will not be a customer there and I’ll take my money elsewhere.

Hendrick, the used car sellers that are part of Performance Automall, lied to us and wasted our time. Most of the cars they advertise on their online site are not in the Chapel Hill location. They didn’t have the car we were looking for in Chapel Hill, but the salesman, Carl, told us they would bring a specific car from Fayetteville that was listed on their site. We were pleased with this and told him we would be ready to buy as long as the car was okay. When it didn’t come in and we didn’t hear from him we called again and he again said it would be delivered and he would call us when it arrived. The next time we spoke he suddenly said he would not bring the car here unless we agreed to buy it first. Who would buy a used car without even seeing it first? They also completely refused to negotiate at all. They were expecting us to pay the full advertised price. They lied to us, wasted our time, and insulted our intelligence. I would steer clear of this place.

Excellent customer service — friendly and accommodating staff. Not had a problem with the quality of the service and repair works since we’ve been customers.

Great service over the two years I’ve had my Acura MDX. Went in this week for new tires, LOF & safety check. They were punctual, did great work, called to let me know when it was ready for pickup & price was exactly as quoted. I had comparison shopped tires & they were competitive with anyone in town. I will continue to use them! Great team!

First of all worst business model. Who keeps Chevrolet, Subaru, BMW and Porsche service centers at one place? It’s crazy, drove into the express service area. Waited for 5 mins went inside, asked for help. One gentleman said that mr. x will help you. So came out and was waiting for few mins and. A guy shows up. Enquires about what needs to be done. He looks at the car and says so you need tire rotation? First of all Camaro 2SS doesn’t need a tire rotation. Any Chevrolet employee can tell that. I «requested» for 27 point check up, top of all fluids, tire pressure to 36 psi, reset fuel indicator. Just the regular stuff that every showroom provides with oil change. Except for 27 point checkup nothing was provided. Highly disappointed and never again here.

sold my car to them almost 3 weeks ago.
haven’t been paid for it yet.
they don’t return my calls.
I’m feeling very ripped off.

The Performance Automall Body Shop is absolutely awesome. I stupidly scraped my brand new BMW X5 against a brick wall while parking and the damage was pretty significant (it cut through the paint, there were dents, etc.).
I brought it in and got an estimate from TJ (such a nice guy!). I needed the car back on Friday so I could go out of town after bringing it in on Monday (leaving them all of 4 days to do the repair) — he wasn’t sure they’d be able to meet that deadline given the parts that were needed, but said he would work hard to ensure it did. He walked me through what was needed and how the estimate was determined, which was very helpful and appreciated.
Well, they pulled through in a MAJOR way. Not only was my car done a day early (Thursday), it was washed and perfect when I picked it up. The price was very reasonable given all the work done and I couldn’t be more impressed with their efficiency and communication throughout the process. I got a call every day that week to let me know where my car was at in the process of its repair. One change was needed to the estimate when they realized another part was needed and I was notified immediately. The work was well done — you can’t tell anything was done to the car. The car looks brand new and the paint is expertly matched.
They were understanding, pleasant, and reasonable, and I cannot thank them enough for the wonderful job they did. I know exactly where I’m heading should any other problems arise. Highly recommend.

I recently went to Performance Automall to test drive a car I found on their pre-​owned inventory list online, with the intention of purchasing it from a private party. However, the overall experience and service that we received from Daniel Wuliger was so exceptional that I ended up purchasing my car from them. From the get-​go, Daniel was so knowledgeable about their inventory and vehicles and answered all of our questions about the cars we were interested in. I ended up going back there multiple times, with requests to test-​drive different cars, and each time, Daniel had the cars lined up in front and patiently went through the details and differences of each vehicle with me. He even let us get the car up on a lift so that my boyfriend could check out everything underneath the car before I bought it. Once I decided which one I wanted, the negotiation and financing process was so quick and simple. I got a very fair price on the first car I drove and afterwards Daniel went through the car with me to make sure everything on it was fixed and cleaned up before I took the car home. We visited several dealerships in the area during this process and Performance Automall and Daniel provided the best in terms of customer service and knowledge – we’ll definitely be back when we’re ready to purchase our next vehicle!

First thing, the shop seems willing to work with me on my issues, so once they are resolved I will gladly change my rating and/​or review. I was going to hold off until everything was complete, but I wanted to go ahead and document everything now.
So yeah, I hit a bear on the way home from the beach (not many people can claim that!). I had cosmetic damage all down the side of the car from front fender to rear bumper. I chose this shop because I purchased my car at Performance Acura next door and they’ve always been great to deal with, and it’s a BMW collision center so I’d expect pretty high standards. Plus my insurance company works directly with them, taking me out as a middle man. Check!
I dropped the car off on a Tuesday for an estimate and they were willing to start work immediately. The initial process was pretty smooth, and I picked up the car the following Friday (10 days). It seemed a little long to me, but I wasn’t paying for the rental and just wanted my car to be perfect.
First observation — the paint doesn’t match between front fender and bumper. Somebody came out and explained the «plastic vs. metal» phenomenon/​argument that all body shops seem to be trained on… interesting that it doesn’t exist on new cars, doesn’t exist on the back bumper and is much less dramatic on the non-​repaired side. I was later told that it’s a «clear coat match» and it should «fade» in about a month. We will see.
Second — the car was FILTHY. Supposedly it had just come out of detail, but there was a white residue all over the side of it. I wasn’t overly concerned with it, although it would have been nice to get my car back at least in the shape that it was in when I dropped it off. After driving away I realized the car was way dirtier than I thought — dust all over the interior, smudges on the windows, GREASE ON THE SEATS, the same white residue on the seats and door jambs… I’m sure there’s more that I still haven’t found but I give up.
Third — I later found overspray on the other side of the car (somehow?) and also all over the windows and also noticed scratches in the window tint. The tape marks that were left on the window let me know this was all an issue with the repair. I took the car back a few days later and they were able to buff it out of the paint and THOUGHT they got it out of the windows. I admit it’s difficult to see on the windows, especially without a light shining just right, but it’s not even close to being gone. Now it appears that it’s actually on the tint and not the window.
So that’s where we are so far… They’ve been responsive so far to my issues, but it is frustrating at how long it’s taken, and I really hope to not have to drive to Chapel Hill more times than necessary!

I brought my 2013 Chevrolet Camaro in for the first time since the purchase of it in December. From the phone call to set up the appointment, to being greeted as soon as I drove up, not to mention being escorted every where I needed to go, then to me being handed my keys after the completion of the job, I was thrilled with the pleasant experience it was for me. I had questions for the staff about the service needed on my car and Brant Thompson answered all of my concerns. I have very low mileage on it after owning it for 7 months, and he informed me of when it would be advisable to have the services done. This visit was to only have the NC State Inspection done, but I was also given the complimentary 27 Point inspection. I was impressed with the short wait time also.
It was a very pleasant experience. Thank you!
Lori N.

I use the BMW service Dept. Maurice goes beyond the call of duty. He always takes care of us when we drop off our car for service. If it has to stay overnight they give us a BMW Loaner.
I have also purchased a vehicle from the BMW Dealer. I was not happy how the deal went, I spoke with them and they made it right.

This is for the service department only. Never bought a car there and based on the service department, never will.
My wife drops the car off for service and tell her to get approval for anything beyond what we’ve asked for (check out a wire dangling from the bottom of the car and an oil change). They call back and say that the car needs some $ 700 service work done at the 30k mile mark. This apparently is an oil change, tire rotation, AND they change your air filters and windshield wipers. I tell them NO and stop by the Advance Auto Parts down the road and replace the air filters and wipers in their parking lot and save about $ 500.
They did suggest a new battery but wanted $ 190 to replace it. Advance Auto Parts sold me one of their best for $ 90, installed it free and gave me a 3 year replacement warranty. Another $ 100 I’ll keep.
I know it’s an Acura and all, but this place never fails to shock me at the prices they charge. i guess some people must let them do this otherwise they wouldn’t tell me these ridiculous prices with a straight face.
I’d have given them 1 star, but they did fix the wire for free.