The Palms Apartments

I have only been here 2 months and I am far from impressed with the complex. The unit has flooded on 2 occasions in the short time I have been there. My ground floor unit flooded once from the back with rainwater and once from the front with sewage when the sewer line backed up in the hallway. Maintenance was quick to respond both times, but something I do not want to be dealing with on a monthly basis.
I have had a few similar experiences as the other reviews. The floors/​ceilings are incredibly thin and you can hear every footstep of your neighbors. It’s not just hearing steps, though, it’s an obnoxious creaking and groaning that the floor makes as they walk. It is impossible to sleep through if your upstairs neighbors are up very late/​early. I strongly suggest the second floor units, if you must live here.
I was also flat out lied to regarding typical utility charges. My bill was double what I anticipated. I brought it to their attention and they told me that it was a typical charge for my unit and denied ever telling me it would less than that. Additionally, they never changed the occupancy from 2 to 1 when I moved in (there were two previous tenants) so my bill reflected an additional occupancy. They also wanted me to pay the previous tenants past due balance.
The application and lease signing was also a painful process. The staff individual that I dealt with was was less than polite, at one point having me wait outside in the rain when I brought my application documents back at 5:05pm and the office closes at 5:00pm. She would also not follow up with me, I had to continually call and prompt her for information. And she seemed annoyed every time we spoke; never at all friendly.
The complex is in a convenient location and the prices are decent, $ 810 for a 1BD, but there are much, much better options out there.

The Palms seemed like a decent place to live until they outright lied to my fiancé and I on separate occasions in order to up-​sell us. Over the phone, they claimed to have several 1BR apartments available on specific dates. We filled out an application and expressed significant interest, and after driving 2 hours to Charleston the next morning, they claimed to have rented those apartments outside of business hours. They then tried to get us to sign a lease for a more expensive 2BR apartment. Typical greedy apartment complex.

Been living here for almost 2 years now & can’t complain. Like my last review said, the only down fall is the noisy upstairs neighbors. Either I’ve had bad luck or the floors are too thin.
No bugs ever.
Maintenence is on point.
Staff is friendly & very helpful.
Amenities are great. (Huge pool, ²⁴⁄₇ workout room, laundry in every building, park with sports courts & fields).
Great neighborhood to walk or run.
Super convenient location!