ASICS Outlet

I have to say, overall the Asics brand has been the most reliable shoe for helping cure or at least keep Plantat Fasciitis from getting worse.
The bad is they are expensive and only last 90 days, the refusal to cover them under the corporate warranty policy is that «the shoes have been worn», well I sure didn’t buy them to look at them.
I recently was told by the corporate office to go to this store to do my warranty swap out, to be safe before making the long ride there I called and spoke to a manager who said not a problem come on in, unfortunately I was unable to get to the store that night, I’m disabled and can’t drive. The following day I was able to get a ride and the minute the door opened I could tell this woman who worked there was in no mood for anything, you know one of those who hate their job, pissed off at the world and hate their own life but instead of doing something to change it they are just nasty to everyone they come in contact with, well that’s Mellissa and she works at the Asics outlet.
Since May of last year I’ve purchased 3 pairs of the Kayano’s, ($ 480 or $ 35 per month) that’s way to much to spend on shoes to have them (Asics) find every excuse in the world not to honor their warranty.
I’ll be sure to tweet out my experience to all of my 1.2 million followers.

I went into the store as a serious buyer for the Kayano model as I’ve been told it’s a great shoe for someone with Plantar Fasciitis. The salesman inside and I talked for a good 5 – 10 minutes, he was very helpful, or so it seemed. He was adamant that the Kayano was not the best shoe for me. He persisted that I go with the Surveyor. Well, about a month later and my Plantar is back and worse than ever.
So I called them and politely explained the situation and asked if there was anything that could be done. I was told to bring the shoes in the next day and they judge used shoe refunds/​exchanges on a case by case basis. Ha! The next day I show up (inconvenient drive for me by the way) and immediately get told by a different salesman that the Kayano is the much more effective shoe for my condition. All I got from the manager was every customer service cliché in the book and zero actual customer service. She said no used shoe can ever be refunded. I do understand that to a degree and yet I explained that it was her employee and her product that failed me. Essentially the employees all just shared opinions with me without actual fact/​education about their products/​and return policies. Not only did I waste $ 90 on a pair of shoes that worsened my condition considerably but also my time driving up for nothing. She apparently did not feel that anyone there was accountable for any of this, which again, ultimately I’m the consumer and my purchase is my decision. A good company with good leaders would’ve handled my situation much better. Hoka One One running shoes are incredible for Plantar by the way and the store that carries them, Charlotte Running Shoe Co. has exceptionally informed and trained employees/​managers.