Conn’s HomePlus

There is a reason this place is called Conns that’s because it’s a con! I experienced the worst bait and switch. I called for a pricing on a item when I arrived at the store they told me it was only available in a package set which was 3x the quoted price. Do not shop here!

I purchased a beautiful couch from Conn’s and we received great customer service from Duane. Thank you for our new beautiful couch. I highly recommend their services. Great delivery time and service too. Thank you Conn’s Sincerely James Sydenstricker.

Thinking of shopping at Conn’s? Don’t waste your time. By far the worst customer service I have recieved in my lifetime. I am building a house and choose Conn’s after month’s of researching best deals on appliances. Going in with the thought of spending 3k on said appliances, I was attacked walking in by several people and could not get a moment alone to even look around. Already knowing what we wanted, we gave the lady the sku numbers to check out. She then informed us that to install the items, it is $ 120 EACH, not for the whole set, but for each individual item, adding an additional $ 500 to my ticket that was already a decent sized order. We declined it, being that we are capable of installing them ourselves or having our contractor install them. She assured us everything was in stock for the delivery set a MONTH in advance.
The day before delivery, I have yet to hear from anyone regarding the delivery, or the store regarding my order so I contacted my sales rep, to be told that my microwave is on back order a couple weeks and will be delivered then, however, upon the inital sale, I told them I needed everything at once to ensure my house is finished on time. Now, I’m not one to be rude or to cause an issue, but I work in the same industry as them, and when it comes to my customers, if an item is back ordered, I tell them upfront and keep them updated. I asked my sales rep if we could upgrade the model to be delivered and she told me she’d get back in touch with me. Well a couple hours passed, I hadn’t heard anything, so I went into the store and spoke with the store manager. I had found the upgraded model advertised for less with free delivery and free installation at another location so I asked if they could price match and I would just upgrade the microwave. Well the store manager ensured me that nothing could be done, they could not price match (even though they advertise it and explain it to you) and that they would in no way, shape, or form, do free delivery, installation, or price match it.
Had I not needed the rest of the appliances the next day, I would’ve cancelled my entire order. I cancelled the microwave and went to Best Buy where they had the lowest price, free delivery, free installation, best buy reward points, and excellent customer service and purchased from them. I will never shop at Conn’s again and I will be sure to tell my customers my HORRIBLE experience here and that if they shop from them, they will go through the same experience I, and several other people, have been through. Don’t waste your time, they may have good deals on appliances, but their furniture is partical board and will not last more than a year, they prey on low income with their finance promos via mail that never stop coming (even when you’ve never shopped with them or given them your information… which means their getting your information from somewhere…)
Avoid Conn’s at all costs.