Express Oil Change

These guys are amazing they went far and above the level of service of an oil change for me today. I had to wait a little longer than anticipated but didn’t mind. They are used to seeing me in there for my regular service so said «hi» and asked how I was. I guess they could tell by my response that my year has started off pretty badly, well the 2 managers changed my burned out reverse light I had and gave me a great discount which due to my monetary situation and dire need for an oil change was a huge deal, it actually made me cry. I will always recommend them and always go here. These guys rock and truly saw me as a person not doing so great and changed my day. That alone will make me never go elsewhere … Thank you. Thank you. Thank you !

I can’t remember the last time I was blown away by an oil change service, but this place has smoked them all. I pass by everyday and finally decided to swing in for a quick oil change when traffic became a bit of a pain. I was greeted outside the bay and directed in. The manager explained their process and asked me some questions about my truck. Then, because I was new to the state, he called over Amanda, who does their inspections and she gave me a run down of state requirements: what needs to be done, time frames, etc.
After Amanda went above and beyond, they told me more about my vehicle than the guy who sold it to me. Crazy amount of useful knowledge there. No less than 4 people checked out the truck and everybody was helpful. Nobody tried to push a useless product on me either.
What a breath of fresh air. Love this place and I’ve never been more excited about getting vehicle work done.
Kudos.

I made my appointment for an 4:30 pm to have a lug screw, nut replacement along with an oil change and battery. I was greeted with a nice employee at first. then as time went on didn’t see the van move for about 45 minutes till 5:10 pm, then it was put on the rack for another 10 – 15 minutes before the tire came off. By the time they really started the work on the van was 6 pm real close to closing time. Then this went on for 35 to 40 minutes before they completed the job after monkeying around try to put the brakes back on. they rushed the oil change job while the brakes were finishing it up with the battery. After all of this I did get the oil change free, taxes taken off, and all the enviromental fees as well. Sad thing is the left hand is not talking to the right hand… if you know my meaning.

I’ve been taking my car to these guys for oil changes for the past 2 years. The place is clean, staff is quick and friendly and I’ve never felt like I’ve been ripped off. They even double check and catch mistakes other mechanics have made on my Infiniti. I recently had a little more trouble out of my old car and took it to them for more then an oil change. Roger, Amanda and Squibbs (had to give specific shout outs) took care of me and sent me on my way with a well running car and again I didn’t feel ripped off. I always struggle to find a place that feels honest when it comes to this stuff. At Express Oil Change I’ve never had that problem.

These guys are always fast, clean, friendly, professional, and most importantly, they’re honest! I won’t take my car anywhere else for an oil change. I haven’t needed any mechanical service since I’ve been coming here but when I inevitably do, this is where I’m bringing my car. The price of an oil change rivals any other place around, and is actually cheaper than many others. Plus, their name is accurate. The longest an oil change has ever taken was about 15 minutes, and that’s because they also changed my air filter. When I used to go to Walmart I could end up waiting for two hours. But above all, their honesty is my favorite part of Express Oil Change. Their techs have told me when I could go without changing a filter or some other service if it could wait until next time. The couple of times I’ve opted for an ail filter change, the cost is exactly the same as what it would cost me at Autozone. No ridiculous markup! These guys really are the best.

My son brought his Honda to the place and they told him his rotors and break pads (front) need to be replaced.
Total cost $ 400.00
He brought me the news and since he did not have that much money, we went across the street to AutoZone and would have paid $ 200 … incl. labor through one of the customer service reps.
however, they took the time and went out with us to look at the car … and immediately asked me who said that the rotors need to be replaced !?
The rotors were PERFECTLY fine !!
We got the new break pads done for USD 60.00 — parts and labor … and actually the break pads were a class better than what Express Oil wanted to sell us.
This place might be clean from the outside and that false greeting at the parking lot might impress a few people — but I prefer mechanics who might have dirty hands — but a «clean» mind and heart !!
I am happy to pay a few dollars more for great /​trustworthy and quality service and I stay (sometimes too) loyal to everybody who treats me fair.
But these guys tried to rip off an 18-​year old college student …
Really … ???

What a wonderful place! I had pulled my car in today to look for the Diamond to my sisters ring that had fallen out of the bag, Mike S & Lance Eubanks (lance is the owner of the car wash next door) came over to me after they realized something was up. Pulled my car in the parking lot and Mike came out and started helping me look. Never once was rude and kept telling me that we were going to find this diamond. After he took the center consul out, he made a decision to bring my car into the shop and take the seats out. After a stressful hour or so, Mike found the diamond. All I can say is that people like this are awesome, it makes your realize that there are wonderful people that are willing to help out when you are in need. Even though the shop was busy he never stop until he found it. I can not pay him back enough for the efforts that he did today, his whole staff kept checking on me to make sure that I was ok until it was found. This place is AWESOME and I will be back for future work and make sure that I recommend this place to all my family and friends. MIKE YOU ARE AWESOME!

As soon as i pulled into the parking lot i was greeted in a friendly manner by one of the guys. I came here for an oil change at lunch. It was pretty basic. It seemed kind of pricy but I guess that’s the price of convenience. It was nice to not have to make an appt. I would only come here for the basics. (Oil change or an inspection)

This place is called Express Oil Change and has a side business called «Same Day Mechanical.»
I had my pick up in for coolant leak. They said lower intake manifold gasket cause. Book time to repair 3.6hours. Should be done in ½ to one full day. I agreed.
It took them 5 (five) full working days to repair. YES «FIVE» days.
Should have know what to expect. Took ½ day for diagnosis. Told would be done next day.
Day 2-​not done. Excuse: only one mechanic on duty. No other A-​techs.
Day 3-​not done: Top of engine in pieces. Mechanic says «I used to work for GM dealer.» «I want to ‘focus’ on getting this done.» «I’m gonna stay late tonight and finish.» «Will be done by noon tomorrow.»
Day 4-​not done: Top of engine STILL in pieces. Mechanic says «It will be done shortly». SHIT AC compressor was not even in place. No F****in way it could have been done.
Day 5. Go in. 2 other A-​techs working on it. Mechanic who said he needed, and wanted to, focus on it was not there. It was his day off. Was not done. They finished up after hours.
Truck working fine now. Runs well.
Price OK. Big jobs like this never cheap.
So, if you want just a quickie oil change. Good luck.
If you have a more complicated mechanical issue they can get it done, but NOT in a reasonable, timely manner.
Oh yea, on way out a lady brought in her FIAT to get an oil change. 5 A-​techs stood around in trying to figure out how to get oil filter removed…
(5 big guys standing around this lil car looking at each other. Hilarious.)
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Be careful my friends
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After trying a handful of quick-​change garages in the Charlotte area, I think I have found the spot to go to from here forward. From the guy who came out to my car before I’d even pulled in completely, to the technician that had me go with him for the drive to road test the tire balance and rotation, I think these folks do a really solid job. No more steering wheel vibration!
Waiting in the customer waiting room (there’s a TV and free wi-​fi), another customer had some major stuff going on with her car. They did what they could to prioritize the work so that the important stuff she could afford got done. She seemed pleased as well.
$ 59 for a full oil change with balancing and rotating the tires seems pretty reasonable to me. I’ll be back.
If you are having more serious work done that requires a wait, there is a Dunkin Donuts and a Taco Bell within a stone’s throw. Other restaurants nearby too.

This place is very professional. My wife needed an oil change and they came running right out to great her. She was helped by a guy named Chris. He was great, got it done quickly. We’ve since returned and got a good deal on new brakes as well as a replacement coolant hose.

Won’t quote on a small repair without getting oil change … refused to quote me until I got in line for the oil change … not a smart way to build business. I would call it bait and switch at its finest ! ! also OVER Priced when it comes to standard oil changes.

Great service! Super nice people! Ask for Lance the Service Manager.

These dudes are professional. As I pulled into the parking lot, one came running out ready to help! They took the car and it should be fixed within an hour. Gracias! Clean waiting room, free keurig coffee and some gumball machine.
Kinda far from us, but we got a referral. New and right next to a car wash! Great cust. service and we left with a coupon. I am happy.