Folger Subaru

Absolutely recommend this dealership. Sales and especially the service department awesome people!

I attempted to obtain pricing via the internet. I sent an email with the exact specifications including manufacturer codes for options for a car I know I’ll need to order. I requested a firm drive it out quote via email. A woman called me and pretty much said I would need to come in and discuss this with them. I was also sent two emails with an invite to come visit them. Don’t know why they have internet sales if you have to come talk with them. My case is pretty cut and dry — I know exactly what I want and I don’t want anything else. I’m not in a hurry, I’m not trading in, and I’m paying cash. Pretty simple — give me your best price and I’ll tell you if I want to buy from you, make a deposit, your order it, it comes in, I come pay the balance and drive out. I certainly don’t need to come in and be put in «the grind» (
). Still no email quote. Not getting my business when other dealers have learned how to deal over the internet.

Came here to service my 2011 Subaru Forester, the brakes were making noise and after getting a ridiculous quote from Goodyear I came to Folder Subaru. They replaced my rear brake pads and machined the rotors, along with treating my car brakes and replacing the middle seatbelt both due to recalls. They did this all in one day and my technician Larry was very helpful and called to check up after a couple of days that everything was fine. You have to expect to pay more at a dealership, but they charged me a reasonable fee and I would definitely come back for future service.

My wife a I went there with the intention of trading in our vehicle and purchasing a 2014 Forester. We drove 2 hours each way since our salesman, Jim Gamble seemed eager to make the sale. Our experience was abysmal. We excused the dilapidated building, dirty bathrooms, cheesy «Sales Tower», and carnival popcorn machine and helium balloon canister. We really wanted a new Forester. Price offered on the new car was adequate, but we were offered what our salesman called an «AUCTION PRICE» for our low mileage, immaculate late model vehicle. FYI, to Folger Auction Price is less than most rough trade in prices listed in NADA, KBB, or
. Jim also told us about the bloated add on fees (doc fees, extended warranty, service plan, and my favorite– Cop Dots) which are all conveniently added in to the sales price. I rate Cop Dots right up there wuth the old window etching, scothguard and undercoating. Actually, going to Folger Subaru is like car buying used to be 25 years ago. Luckily, we found a Subaru dealership in Mooresville and saved $$$$ and felt much better about our purchase. Smart and savvy consumers beware!

I wish I could review the Folger Subaru Service Center separate from the Sales Team /​Dealership, but unfortunately they go hand in hand.
Per my previous review, the purchase and financing process is fantastic here. Easily five stars — the staff is friendly, knowledgeable, and a pleasure to work with.
But… having had the car for a few months now and having dealt with the Service department, I have to drop my rating. Service is a 1/1.5… Sigh.
Specifics:
— When we purchased the car, it was mentioned that the first year/​two oil changes would be free. In my naiviete, I didn’t think to check for something in writing to confirm that. We took the car in for the first change and explained to the attendant that we’d just purchased it and this was the first oil change, which should be free. The attendant asked if we had any paperwork on that (which we didn’t, so tough to argue it) and that it was no problem and he’d look it up for us. Naturally, there was nothing in their system for it so we ended up paying 70 bucks for an oil change I could have done myself at my house for 30 bucks. Oh, false promises…
— Moreover, it took the service center more than TWO HOURS to change the oil. I’m a not a patient person; I understand that. But really? Two hours? A job that takes, at most, 10 minutes? Urrrgg.
— More false promises: my girlfriend bought a car; I then bought a car. We were told that she would get a $ 100 check for the «referral», since technically she brought me in. Hey, I don’t really care about the hundred bucks, but that was really cool of them. Except that we never actually received any check. I’m not sure why they even mentioned that if they weren’t going to follow through with it? Odd.
— Last Straw: It took forever to get my license plate from the purchase. Two and a half months went by during which time I contacted the dealership multiple times (only of half of which they actually replied to). So, finally I decided to just show up and say, «Hey, what’s the deal?» I was told I had to bring the car in and get it inspected (why I would need to do this, I can’t fathom. Should the brand-​new car I just bought not have already been inspected? And why would it only be on the fifth time I asked about it that they would mention this? Hrrrm…) Anyways, I consented. I made an appointment to bring the car in at 8am on a Saturday. I got there at 7:55. Around 8:10 I was greeted by an admittedly friendly chap named Larry. I then milled around for 90 MINUTES… An hour and a half for an inspection (that should have been done before they sold me the car…)? Unhappy, that made me. Combined with the two-​hour oil changes from a couple weeks prior, I was pretty well done with this place by then. Then when I went to «check out», they tried to charge me for it. I explained the situation and they asked if I had a coupon? Why would I have/​need a coupon? Fortunately, my seething rage was enough to convince them to relent and just let me leave in peace. A few days later I got a call that my plate was in and I could «come pick it up». I was like, «Um… no. Mail that thing to me.» Long story short, I’m pretty sure they just forgot to file it.
So, in the end, my recommendation is to confidently buy a car from Folger Subaru, but make sure to follow up on your title/​tag/​registration, get any «promises» they make in writing (which is really just car-​buying 101, my bad), and then never go back there again.

I have purchased three Subarus from Folger’s in the past 7 years and each time the experience was top notch. Friendly, informative sales people, helpful finance people, excellent service people. Never had any problems with Folger’s. They go out of their way to make customers happy.

Purchased an Outback through Elizabeth Z at the Independence location. Overall, it was a positive experience. We had to schedule a tow hitch to be installed several days after the purchase and it was done in a very timely manner. They offered me a loaner without me even having to ask.