Giacomo’s Pizzeria and Italian Restaurant

I used their catering service for a banquet. The food arrived 1 hour and 20 minutes late. In phone conversations inquiring the status of the order, the different people on the phone kept telling me that it would be another half hour, then another 20 minutes and so on. Each employee kept blaming someone or something else for the delay. It would have been far better had they simply told me up front how long I would have to wait and then I could have at least rearranged the schedule of events for the evening or possible cancelled the order. The owner’s final and best resolution was to offer me in store credit equivalent to about 20% of the original bill. I will not be recommending their services to anyone.

Three of us went to this restaurant on Saturday night, January 2. Keep in mind that this review is based on a very busy Saturday night. The restaurant was crowded and we were told that there was a 20 minute wait for 3 people to be seated. We waited for over 30 minutes and were finally seated. We ordered a medium pizza, a greek salad, and 1 entrée. The greek salad was delicious, made with fresh ingredients. We shared the salad and thoroughly enjoyed it. Definitely recommend it! They provide fresh, warm, home made rolls that were excellent as well. However, the pizza (which we were looking forward to eating and was our main reason for going) was not so good, not worth the wait. The pizza dough was not cooked through (soft/​mushy on the top part) and the sauce had absolutely no flavor. We think they rushed the pizza out of the oven since they were so crowded. Maybe they rushed making the sauce as well and left out or ran out of ingredients for it. I would give their pizza 2 stars. The entrée that was ordered by 1 person in our party was a penne dish. They said that it was tasty and that they would order it again. The waiter was very pleasant, but kept forgetting the items we asked for, e.g., more water, grated cheese, extra napkins, and a refill of soda. Basically, I think, not sure, that we may give this place 1 more try for the pizza. We will not go back on a busy weekend night though. If it’s bad again, I know that we will NEVER go back.

I really enjoy Giacomo’s food! I work very close to here so it’s a nice place to go during my break. It’s a nice sit-​down place, but it looks like a lot of people do take-​out as well. We got the calamari which was amazing — not too chewy, not too salty, just the right amount of crunch and awesome. We also got an 18″ (large) pepperoni and fresh tomato pizza, which is huge! But we like to save the extras for leftovers! My main complaint is that the toppings are pretty expensive. $ 2+ for tomatoes?! At least it was a good pizza and it tasted just as good the next day. Sometimes the service can be a bit slow, but all of the workers are really nice.

Found this place by means of Unilocal,while traveling. SO much food! I would have taken some home, but I was traveling; it was too good to leave, though – I ate it all! The veal piccata was very tender & fresh, with a light lemon sauce. Very reasonably priced.

Absolutely love this place!
Really small, cute Italian place with DELICIOUS food!
My boyfriend and I come here often. I’ve tried many entrees but my go to is the cheese ravioli in pink cream sauce!
Tip: the lunch prices are about half of the dinner prices and you get the same portions. Just FYI.
Try it! Lunch or dinner.

I just ate at this place and had a subpar experience. The server told me the chicken cacciatore was not fried but when it was served to me it was definitely fried. When I told him the chicken was not really he said that’s what I told them and he took it back and we deliver the food after everyone at my table had already eaten and charged full price for it

Best pizza/​italian food from a small place I’ve had since moving here from NY. Will be coming back. Not the best service but it’s mostly college kids so you get what you expect. But the quality of the food makes up for it.

Updating to 4 stars due to consistency in food freshness and quality, even if it is a little heavy. Sometimes you just need a giant plate of cheese, and when you do, head to Giacomo’s.
Their alfredo sauce is made to order, every time. And it’s really tasty, especially with a little bit of salt-​and-​pepper added. The garlic and cheese bread appetizer as well as most of the hot sandwiches have an overload of garlic, but in the best way possible. The eggplant parmesan sub, add grilled onions and light on cheese (which is still a ton), is really amazing.
For a healthier option, try the antipasto salad. It’s a steal with a lot of food for under seven dollars.
Service is always friendly and good. I love that this place has an authentic small mom-​and-​pop feel.

It’s tough to find yummy Italian food in Charlotte. They have awesome old school pizza ovens and their pizza is addictive. Their service is amazing and I love that their hot pastas come with salads. Their greek salad is one of my favorites– large enough for two meals.
Don’t miss their homemade dressing. I’ve heard there are awesome lunch specials so I would check those out plus their discounts for UNCC students. If you are in the University area you know that top notch dining options can be (ahem) challenging and Giacomo’s is consistent and high quality stuff made with good old fashioned love.

Best pizza in Charlotte! Try the garlic knots, they are awesome! The wings are really good also.

First time visit. Had the trio. Was good lots of cheese ! Came with fresh salad and housemade rolls. Portion was generous. There was a lot of people picking up takeout. Popular place. Nice service. The menu had quite of few things to choose from and great pricing too.
This will be our favorite place to go for Italian now !

Best chicken parm, fried cheese, Caesar salad, and calamari EVER. This place is the real deal

First timer.
The restaurant is a small restaurant filled with workers who had big smiles. We were immediately greeted when we walked in, and the hostess/​waitress sat us within a minute.
The menu is very overwhelming because it is 3 LONG pages of food with prices. They had 3 Thursday specials on a chalkboard in front of the hostess area. Since the menu was so overwhelming and the specials seemed like a good price, I ordered the Italian Trio. The Italian Trio consists portions of chicken parmesan, lasagna, and baked manicotti. The special also comes with lovely sized salad and two rolls of ciabatta bread.
All of that for $ 11.95! I also ordered a fried cheese appetizer (4 cheese sticks), which was $ 6.25.
After about a 5 – 10 minute wait, the salad and bread came out. The rolls were steaming hot and the salad (Caesar dressing) tasted fresh! Our fried cheese appetizer also arrived. Holy moly… those cheese sticks were delicious. The marinara sauce that came with it tasted amazing. I’m assuming it is homemade.
Finally, the Italian Trio came out. First thought? That is a lot of cheese. That is way too much for me. I’m already full from my salad and bread. The baked manicotti was the best part of the dish. The chicken parm comes in 2^nd place and the lasagna came in 3^rd (however, I’m not a lasagna person).
Food was amazing. Service was excellent. Sandra was very kind & answered all my questions. She was very sweet. I will definitely come back again if I’m ever in the area.
I was with a friend and our total bill was $ 32.26 (2x Italian Trio & 1 order fried cheese). Definitely worth it!

All five of my stars are based on PIZZA.
A group of us tried the wings once and I wasn’t a fan. We also had the fried mozzarella and it was good but served in a few large pieces (which makes it kinda hard for sharing). But forget all that… I’m here to talk about pizza.
The pizza is so good! It is flavorful and a perfect NY pizza. Despite a recent move, we still drive across town once a month to get pizza from Giacomo’s because no where else compares for us. The employees are always super friendly and welcoming. We normally do take out so I can’t really speak to the dining in experience, but everyone seems very nice. I definitely recommend this place!

The food itself, 3.5 to a 4. The reason I gave it a 3 is because of the service that was recieved. Not so much from the hostess, but from our waiter. He spoke very low and I could barley understand him. He took our order with no enthusiasm and when we needed his attention, he gave it to us very lackadaisically. When he gave us the check, he didn’t ask if we needed anything else, and he did not thank us for coming. Had the service been better, I could of easily gave this place a solid 4 because the pizza was very good and the sauce was clearly home made. Regardless of experience, I will give this place another try.

You can tell from my reviews that when I find a place I like, I return. Boring? Maybe, but you can also depend on my reviews over time.
This is a neighborhood place where no one is a stranger! Just 12 – 15 minutes from the busy and overcrowded Concord Mills area is Giacomo’s. Here you will find friendly service, quality food, and a little slice of home. We were so far from home without a sense of where to go, Unilocal! We called at 7:15 on a Saturday night in June. The young lady who answered was not only polite, she offered to take a reservation for a party of six. When we arrived our table was ready and the service was so nice. A respite from the Concord Mills «mall experience»! My sister and niece had driven up from Columbia, SC to meet us on our visit to Charlotte. We had garlic rolls, salads and entrees for six. The bill was only $ 74!!! The food was fresh, made to order, and HUGE portions. Might suggest splitting entrees for mid sized appetites. We met the owner, Salvatore, and the hostess from Chicago was delightful. When we come back this will be «our» place from now on…

This is a great, go-​to place for amazing Italian food at a great price. I’ve been here many times and the food has always been on point. The menu is huge and has a good variety of authentic Italian food. I usually go for either the baked manicotti with spinach or baked ziti with ricotta. And the desserts a great too; I would definitely recommend the cannolis.
The décor is minimal but it works for the restaurant. It gives it a nice, laid back feeling. You’ll regularly see the owner or is wife working in the restuarant. It’s great to know that the owners are involved and care about their place. I love this restaurant and will be back many times in the future!

Came here for a slightly early dinner on Saturday night while in the area for a convention. Hubby and I were in the mood for non-​chain food. This place did not disappoint! Hubby got the special, which was manicotti, lasagna, and chicken Parmesan all on one large plate. He ate most of it and then sat there grinning and complaining that he was too full, but it was worth it.
I had the chicken Parmesan with spaghetti. The chef was kind enough to put the sauce in a separate bowl for me since tomatoes are a migraine trigger for me. The chicken was nice and thin, well flavored, not dry, and not salty. It was good!
We also had a chocolate cake for dessert. It was okay. The fudge frosting and chocolate moose layers were good, but the cake parts were a bit dry. (We still ate most of it)
Our server was friendly and attentive. Service was fast. One odd note: the check was handwritten. That’s fine if it works, but a bit odd, even for a small business in this day and age.
I would go back here when we are in town next and recommend this place to anyone who asks!

Food is never a disappointment. Today it was the customer service. I called ahead and asked about pizza by the slice. I asked if they can do speciality pizzas by the slice. Yes, she said and took my order. I get there and they said actually they can’t do it… Funny because you just said you could over the phone and told me the price. Now I have to wait another 15 minutes.
I had to order a whole pizza and do half in half instead of getting 2 slices! Rip off. No discounts or anything to make up for the mistake or miscommunication. Instead I ended up spending double.
Shake my head. You need to work on your customer service if you want to keep customers.

There is limited seating here, but I find that all seats filled plus more people waiting to eat is a great sign. A friend and I stopped by spur of the moment on a Saturday evening to enjoy some pizza. Normally I wouldn’t have chosen this place, but a fellow NYer I ran into months ago said she only gets pizza from here so I made a mental note.
We ordered a pizza with extra cheese and the shrimp and scallop alfredo pasta. My friend was shocked by the big portion. We knew beforehand we would split it, but it was a nice amount. If you try to split alfredo from chain restaurants between two adults, someone will be left hungry. The alfredo ingredients were fresh, and it was absolutely delicious.
The pizza was very good, pretty close to home except that the crust was a wee bit too hard for my liking. I still ate as much as I could without dwelling on that fact.
The hostess and servers were friendly and efficient. I will most certainly return.