Hawthorne’s NY Pizza & Bar

Great night at Hawthorne’s! Had the portobello and spinach pasta, super choice! Sat on the porch, was a great night with a beautiful breeze. the drinks were super too! not a mojito fan but the attentive management brought me the best mojito ever… made with fresh mint too! Thank you to our server and management for a great night!

We have just discovered not only the best, most authentic Italian food outside of Italy, but the best value as well. This is a guaranteed 5 star meal with 5 star service at the most reasonable prices
We have tried the lasagna, chicken Parmesan, manicotti and garlic knots. You will not be disappointed. The chef wins awards for his chili. This staff genuinely wants to send you home happy.

Customer Service!
Above and beyond and out of sight.
Went here with my family for my birthday — a group of five. Everything was friendly and fast as it should be: we were seated, friendly server took our drink orders, place was clean, nice atmosphere, etc. etc. etc., all you’d expect from a well-​run place. The five of us ordered the small pizzas. Soon they came out and looked beautiful. Looking at my buffalo chicken pizza and noticed that it was without the chicken! OOPS! So alerted the server — he was very apologetic, took the pizza back to the kitchen and promptly returned letting me know that the kitchen was fixing the mistake. No problem.
Then the kitchen manager (I assume) came out to personally let me know that he was sorry for the mistake, that it would be ready in two minutes. The pizza came out hot and just a few minutes after the rest of the table’s food. It was hot and delicious. I was a happy customer.
THEN! Another manager came up to let me know that they were preparing my order again for no charge, for me to take home. They’d also knocked one of my two beers off of our tab!
As a former restaurant manager, I’m so discouraged when an establishment just doesn’t care about the customers’ experience, doesn’t take any pride in their own service or their product.
Someone at Hawthorne’s is doing something RIGHT! THANK YOU! Give the managers a gold star.
PS — everyone agreed the pizza was excellent, and we were there with a native New Yorker, and you know how they are…

I came here after having a bad experience the first time. I decided to give them another chance, and the 2^nd time around was a lot better! I ordered their fried chicken sandwich, and it was very good. They homemake the bread, and that makes the sandwich so much better than just a standard bun. The service was good too. I’ll probably be returning in the future with hopes that the service stays good and doesn’t go back to how it was the first time I came.

What a difference a manager makes. We went to Hawthorne’s Saturday night. We ordered a pizza and right away we noticed the manager, «JT» was asking us what we were drinking. He refilled our glasses, brought us our plates and checked up on us several more time. We also noticed that he was all over the place, helping servers, seating guest, etc.
One of the waiters who was working the other night must have remembered us because out of the blue, JT came over and apologized for the poor service we received from the manager Renee on Wednesday night. He even adjusted our bill to make up for being over charged on the previous visit.
The owner John told me he wanted to make this right, and he did by hiring JT as a manager.
I believe John’s other managers should be trained by JT, since he exemplifies what it means to provide good customer service. We will continue to come to Hawthorne’s not just for the food, but for the good service.

Decided to have my birthday party here and it was a terrible decision. I had a group of 25 – 30 people and only 1 server to serve us all. Poor guy was running like crazy and the Mgr was just rude. I told her we should have more than 1 server and she said the party room only ever gets 1 server. After my order was wrong, a little girl didn’t get her food till almost everyone was done eating, people needed refills that they had to wait for… and the best part is 1 person from my group ordered a pepperoni pizza with mushrooms. They brought her just a pepperoni pizza so she told the server it was wrong. He took it back and the cook chopped up some raw mushrooms and tossed them on top of her pizza!!! She refused it a second time and then the decided it actually cook it the right way. When the Mgr was told about it she responded saying «I knew they did that!» I will not only never have a group party there again but I will never return there. the manager not caring is what set me off. DO NOT COME HERE TO HAVE ANY KIND OF GROUP PARTY!!!

Not sure what has happened to this place. Teenage server who doesn’t give a single care, rarely shows up, didn’t bring silverware but puts salad in front of you like you can do something with it, 15 minutes for drink to show up, grilled bacon cheese sandwich was bland but decent… at least the fries were good and warm. Place wasn’t even remotely busy. Just felt like amateur night for a restaurant. Sad thing is this was the first time back in at least a couple years of which I never went back before this because of the same reasons. Le sigh

Awesome food … Kids eat free Tuesday’s and they get a balloon artist to create a balloon of their choice.
It’s the best time for family time !!!

My fiancé and I went last night to try this restaurant for the first time, but neither of us ended up getting pizza. Maybe that was our mistake because overall our meals were kind of «meh». The prices were fairly decent and the service was attentive, but the food was not very good. I had mushroom ravioli and he had chicken Parmesan. The sauce on mine was very heavy, and the ravioli was definitely not fresh. The chicken Parmesan tasted like it was made with frozen chicken cutlets and was bland. We will probably come back some time and try the pizza, but the pasta offerings were not great.

My last visit the quality had gone down and the pizza was not something I would go back for. I long praised their consistency between stores, but after having a very blah pizza at one of their South Charlotte stores, I revoke my praise :(

Some of the pizza pie around anywhere in Charlotte. Once you taste this pizza you’ll realize nothing else compares.

What a disappointment. Started out with Chili Queso Dip. The chips they brought with it must have been from the bottom of the bag. All about the size of a quarter or less. Difficult to dip when they are that small. Then had the pizza of the day. (Taco) When ordering I asked if it had onions on it. Waiter said it did but could be made without. When I went to eat it, I found onions on it. I told the waiter, he took it back to the kitchen, and brought it back to me. He asked me to show him where the onions were. When I pointed them out, he told me it was lettuce. I’m no Chef, but I know the difference between onion and lettuce. I told him I couldn’t eat it, and he took it away. No offer for something else, nor did he take it off the bill. I had my departments Christmas party here last year, and was planning it again this year. We will go elsewhere.

Love having great northern pizza here in the south! Never had bad food here. The staff is always awesome too!

I felt very happy after the friendly staff served up a hot pizza to our table. The three of us were very impressed with the food and the service. Ofcourse behind the bar was on point as usual with Sam at the helm. Great pizza! Thanks for bringing this resteraunt to Mint Hill. I would say 5 stars but the food is a tad bit pricey. I would come more often if the prices were a bit lower.

Good beers on tap and some nice sandwich and wing options. Best feature is large dog friendly porch for canine dining!

The pizza was great and the servers were happy it was like they wanted to come to work and the pizza I got was sweet sausage and basil and the basil was fresh and tested home grown. The pizza was fast and with two people trying to eat it all we couldn’t I would come back here and the pizza is really affordable

Nothing to write home about and very pricy for what you get. Food is certainly not bad. I still go once in a blue moon.

As far as Mint Hill goes, Hawthorne’s is the place! There are many pizza places popping up all over Charlotte, but it is great to have this place in Mint Hill. This place gets packed so I like to go a little earlier (right out of work) and settle into into a nice spot. On nice days I like to grab a spot on the patio. I have almost tried all of their specialty pizzas– they are all good, but my personal favorite is the buffalo chicken pizza. They also have great wings with different flavors like sweet and sour and teriyaki. However, no classic flavors like hot, medium, or mild. Servers and bar tenders are all friendly. However, we have had to wait for a long time for our orders to be taken and sometimes we never see our server again after the food is dropped off. All in all, good food and friendly service– a great place to hang out in Mint Hill.

My mister and I grabbed take out from here the other day, and we definitely will return. We called in an order for a cheese Sicilian pizza, garlic knots, and an antipasto salad. The gal who took our order over the phone was friendly, and her estimated pick up time of 30 minutes was on point. The Sicilian pizza was a great value. Huge slices and good ratio of cheese to sauce. The crust was super thick, and one slice was definitely filling. The garlic knots were not what I had expected; essentially, dinner rolls baked in chopped garlic. These were okay, and I am not sure I would order them again. The antipasto salad was great, and the balsamic vinegar dressing paired well. Ultimately, I think we both like the pizza better at Big Guys, but we are eager to try other offerings on Hawthorne’s menu in the future.

Great service! Almost missed the Monday special ($ 1 pizza and $ 2.50 drafts), but they went ahead and served us anyway. We also noshed on meatballs and broccoli — all I can say is all of the food was deceivingly delicious. I woud normally never, ever order plain cheese pizza but for a buck you literally cannot go wrong, but in this case it was AWESOME too. We have had the meatballs and broccolli before (both things I would have never ordered on my own, my wife wanted them) and in both cases, AWESOME again!
Here’s where they don’t get 5 stars. They DO have a couple of local beers on tap, but of the couple that they do, they are very safe and tame choices. The rest of the beer menu is large brewery junk beer. Whoever is in charge of beer for Hawthornes should be fired immediately. It should not take a rocket scientist to realize they are behind the curve. I hope they correct this oversight sometime soon, because while the food is great I probably won’t be back until they are serving better beers.