Integrity Heating and Cooling

To start with, I paid them $ 6500.00 for a HVAC unit with a terrible install. They installed the furnace where you couldn’t get to the filter to change it. Secondly, they lied by stating that they would service the unit for one year. Then they wanted me to show them in the contract where they said it.
Do not call this company for anything!!!

This company needs to understand the meaning of Integrity. (the quality of being honest and having strong moral principles; moral uprightness) This is the second time within 1 year that we have had problems with them.
Last year due to their inconsideration, we each had to switch days off of work to wait on technicians. Once the technicians came out and let us know what the problem was, they scheduled to come back out in 2 days, in which it took them 10 hours to install a new unit. We did receive a nice potted plant from them.
2^nd time– We spoke with them on Tuesday once we noticed our air was not working properly. They set up an appointment for the technician to come out on Thursday 12 – 4:30. By 3:30 we were still waiting and hadn’t heard anything from them. We had to call 3 times before getting in touch with someone to tell us the technician was running behind. We finally received a call from the technician around 7:10pm. Asked if we were still home and if he should still come out there, it would take him 30 mins. We of course said yes. He «assessed» the problem only to tell us that it should have been taken care of when the unit was put in. Also explained that they really don’t have set times, the company just tells a time so they won’t get yelled at from customers. (Great Customer Service) tell us a time, just to wait and still show up late?! Friday morning around 9:30 we called to see what the next step was, however, the technician had not turned in his report. We finally receive a call around 4pm to let us know that «their guy» can’t come out until Monday, we were the 2^nd person on his list. The lady who called us argued and basically called us a liar, that she had called and spoken to us, once we explained how late it was when the technician called. Around 1pm someone called to see if we were available. We said yes, that we have been waiting ALL Day. It is Monday at 4:30 and we still haven’t heard from the technician on when they will be out. At this point we have missed work waiting. As well as we still don’t have answers to the problem.
I am sure that there will be more to follow! I am highly disappointed in this company. I will not refer anyone to them. «Integrity» is a joke.

Absolutely ridiculous! Charged $ 89.95 just to tell me there was no power to the unit. Had my electrician come out, everything was perfectly fine. The technician, although «professional,» in the sense that he was both courteous and had good customer relations, didn’t know to turn on the breaker to BOTH the AC unit and the Air Handler. Then came out on a second visit, charging me another $ 60.00 to give me a quote of $ 3400 to replace JUST the compressor. Then had their project manager come back on a Thursday, was supposed to give me a quote on Friday for the replacement of my entire unit… Here it is, Tuesday, still no quote. Had another company come out, on Saturday, they didn’t charge for first visit due to my issues with Integrity. Compressor will only cost $ 1100, and replacing unit quote already received. Spoke with the owner of Integrity today, who could only say «I am working with the project manager on getting the quote. What is the address?» and «I will speak with the technician about protocol.» Poor customer care if you’re going to 1) gouge prices 2) send out inexperienced technicians 3) promise times and not get back with customer 4) do not care about your customers experience or crediting them the second visit charge, when your technician was at fault for that.
Bottom line: I would NEVER recommend this company to anyone.

I think the technician was very professional and honest but the company’s prices are completely ridiculous. To replace a $ 26 capacitor the company charged $ 191.00 + $ 89 service call. Diagnosis and repair took less than 40 minutes. That’s $ 375/​hr for labor!!!
UPDATE: During the repair the technician either disconnected the drainline and forgot to reattach or accidentally snagged something on it on the way out of the attic. The drain pain overfilled and flooded the attic collapsing the second floor ceiling. $ 2000 in damage and an emergency call to another HVAC company to remedy. The owner claimed that it was a faulty install 14 years ago and the drain line «just happened to work itself loose» within 24 hours of their technicians visit. Unbelievable. They eventually covered about 75% of the repair cost after repeated excuses and lots of time and frustration on my part. No such thing as «INTEGRITY» here.

Complete rip off! DO NOT HIRE THESE PEOPLE!!! Charged $ 500+ to put in a thermostat!!!