Libretto’s Pizzeria

Pizza was charcoal… REALLY burnt
Mozz sticks had «close-​to-​frozen» cheese inside. Had to throw them away.
I would not recommend them. It was a waste of my money, so bad I had to eat elsewhere within the hour.

Visiting a friend here in Charlotte, ordered the cheese and the buffalo chicken. Can’t say I’m an NY style pizza expert but this pizza left a lot to be desired. The cheese actually wasn’t bad — the buffalo chicken looked like it was made with frozen chicken bits and plain hot sauce — and it tasted like it. It wasn’t bad by any means but I wouldn’t recommend — not for me.

I’ve been giving this place the benefit of the doubt since it’s so close to my condo, even though the quality of food & service has steadily declined over the past year. Tonight (a quiet Tuesday in the city) was the worst. After over an hour the pizza arrived cold, greasy, with a rubbery crust, and hardly any cheese. The trash can got dinner instead of me!

Born and raised in Queens, New York, this is NYC style pizza and taste. The décor could use a facelift.

Decent pizza and they deliver so that is a plus. Like the thin crust. Would have given it 4 stars but the chicken wings were underdone. If you order them just specify well done :)

First impression was great. Second third fourth and fifth were the pits. Every hour on the hour I woke up with the unreal acid indigestion. I never get sick but this is that one roll that you never say never with. My Mischel impression was very very good then the acid woke me up from a dead sleep. After repeatedly taking Pepto-​Bismol and drinking a whole bottle I was finally able to remain asleep. Next time it won’t be a whole pie but, a slice if I’m ever in a desperate situation!
I have to say I was appreciative that Mike the owner has sent me an email to discuss this issue with me. I look forward to hearing what he has to say and hopefully having a better future experience so I will raise his star rating buy one for now until I get his response
Mike want to go and has responded to my emails and I appreciate his efforts would show me he genuinely wants to show me all of the great things that I heard about his business himself. I have a raised the bar once again due to his efforts and I told him I will honestly review The food when I come back in the next few weeks to try again. Bravo Mike!

The food was ok. Kind of bland. I had to really go to town with the pepper flakes, parm, and salt to give the pizzas any flavor. We had a pizza bianco and it could have been great with a little garlic and salt. We also had a pizza with ham spinach and tomatoes and it was also bland and very watery. The staff was kind of slow and the whole time we were there, the staff was complaining and cussing because someone quit and the management staff didn’t communicate this with the staff. Understandable to be upset but do it in private.

The good: the food is pretty good.
The bad: delivery is horrible.
I live uptown, less the 6 blocks from their location. Every single time I’ve ordered, it has been a debacle. Usually its delivery times that are far from what they promise. Sometimes its food that’s been forgotten.
When you order online, as the order completes you get an email with a «delivery time». My delivery time tonight was «10:37 — 10:57». That is what my email read. My actual delivery time was 11:45. Almost an hour late. This has happened every single time that I have ever ordered from Libretto’s.
Again.. .I like their food. They occasionally have had some issues with delivering the correct food compared to what I’ve ordered. But I won’t order again. For the 5^th time, they were far outside the time they promised me to deliver. My wife and children had fallen asleep by the time it was finally delivered. The entrees were still semi-​warm but the pizza was cold.
Hopefully they can fix this part, because their food is pretty good, and their delivery guys are very nice. But if I have to wait an extra hour, every single time, to get cold food, then I won’t use them again.

False advertisement have a menu on the wall outside staying everything but when u get in line only thing u can buy is pizza. I am very disappointed I won’t be back

My husband & I popped by this pizzeria for a quick slice today. I ordered a Margherita slice & he got a slice of cheese. I was impressed by the crunch in my pizza & the flavor was good. I wasn’t sure how fresh it was because it was heated & the sauce came out a little dry. The cheese slice was very good though. For $ 9 with 2 drinks, the price was just right.

Terrible. Last time I gave them another chance they said they don’t deliver to me (1 mile from thier store!)
So I ordered from the other store 5 miles away. Anyways they took the order and said 45 mins. I called at 1 hour and 20 mins asking where the delivery was. they said the driver came to my house (didn’t ring doorbell? My family was here hungry just waiting. When asked why didnt they call if there was a problem they said they tried to call my phone but it stated it wasn’t in service. This is the same phone I’m using right now to type this review and rings all the time.
This operation is terrible they’ll be out of business if they don’t hire some better people. I think they just lost my order so they lied to me and said they couldn’t reach me. They were rude when I called to check! The guy told me he was the manager who sounded like a teenager. Who knows.

Service is ok. Ordered quick through the line to get a few slices of pizza. Slices came out quick and hot.

I ordered 2 hours ago… Talked to people at the restaurant 3 times and everyone said my order was on its way. 45 minutes after my first phone call, my order arrived. It’s cold. The manager was personable but none the less offered no solution but to wait for our food and if it’s cold he’d get us new food. Not worth it after a 2 hour wait.
#disappointed

I can’t really rate them on their food … but I can rate them on their customer service which was HORRIBLE!!!
Although I work downtown (uptown I guess they call it) only about 2 blocks from the Epicenter, I’ve never been there before, never heard of them.
The Hostess was very professional, friendly and hospitable… However, she is is not the reason I’m only giving two stars, if not for her I’d try to give zero…
I told her I was interested in a Calzone to go and she directed me to where I could get an order to go … the woman at the counter was short, rude, disrespectful and unprofessional to say the least, not knowing this place, figuring they had «standard» calzones, I asked her what they had and she barked at me like I was some sort of an idiot … which is why I can’t comment on their food, I’m just glad I wasn’t in a confrontational mood today or I wouldn’t be sitting here writing this, I’d probably be being detained by Charlotte P. D…
Needless to say … it’s probably a good place, but thanks to one rude, unprofessional employee … I for one will never go to a Libretto’s … ever!!!

One store for abysmal service. I never even got to try the pizza. I am traveling in Charlotte for business, staying in the Westin hotel, a very short distance from Libretto’s. Last night, Charlotte weather was pouring rain. Not looking forward to a room service dinner, and starving after a long day in conference, I searched online for something good nearby with delivery available. Libretto’s looked great, I was in the mood for pizza, and they offered online ordering. Perfect!
I completed my order. The online process was quick and easy. Estimated wait was an hour to an hour and a half, but I was willing to wait for good food. After about an hour and 45 minutes, I hadn’t heard anything. Called to check on the status of the order. They never got it. Disinterested person why answered the phone tells me the fax machine was down. No offer to help in any way. At this point I’m so starving, there’s no way I’m going to wait another 2 hours for pizza. I mentioned that the $ 25 has already been charged to the debit card I used to order. His response was an unconvincing, «oh, I guess I’ll pass that along to the next manager to see if they can take care of it.»
Rule #1, NEVER offer web technology if you don’t maintain it so that it works reliably.
I have read reviews that this place has decent pizza. Take my advice and don’t order online. And hope you don’t have any problems. Customer service is not this restaurant’s strongest feature.

Margarita Pizza was yummy and staff were friendly. Definitely good pizza for the area, As someone who has had pizza in the Northeast multiple times, this place does quite a good job of making quality pizza!

This place has obvious virtues. It’s in the middle of downtown Charlotte, takes eat24 orders (not a popular thing thereabouts), and it offers some nice pizza toppings and a whole wheat crust. But it was decidedly below my (admittedly high) standards for pizza.
The pizza I got was filling, but the sauce and cheese kind of bland. The peppers and mushrooms I added seemed kind of undercooked (odd, since I specifically checked a box for «well-​done») and didn’t add as much as I’d hoped.
Moreover, it took a solid half hour to get a pizza ready for pickup, and during the half of that time I spent in the store waiting, the people there were oddly apathetic and no one seemed like they wanted to be there. If you’re desperate for a bite in the area, I suppose it’s fine, but to compare this place to authentic NYC pizza (as their marketing does) is really quite insulting to New York.

I ordered the Chicken Parmigiana Pizza. Delivery was on time, but the pizza was over priced, delivered ice cold and utterly disgusting! My boyfriend and I were both hungry, but still couldn’t eat much of it.
We both agreed it is inedible, and a $ 21.00 pie will go in the garbage. I tried putting it in the microwave, but that seemed to make it worse. It wasn’t breaded chicken on the pizza, but bits of what tasted like a flavorless chew, and there was hardly any cheese on it.
To their credit, the order taker was very pleasant. They got the order correct and their cannoli was delicious.

OK, I’ve given LiBretto’s Uptown 3 – 4 more tries since my previous review and much has improved. First, I stopped online ordering, (2) I call and ask for delivery times, and (3) I avoid weekend nights if possible. I varied the entrees and each order was spot on, AND delivered within the promised time (once under 30 minutes!!). Of course, it is silly that I comment on what’s expected, but things had gotten so bad I wondered if they would recover.
Maybe they have my number posted on the wall and go outta of their way to please; hopefully, they found some managers and staff who are proud of what they serve. I’ll order again.

Me and a few friends stopped in here before the Ringling Bros. and Barnum & Bailey Circus show this past weekend. Cant say it was the best experience or the greatest wait staff.
To start off we walked in to come grab a quick bite before heading to the show, the lady (girl) standing at the front was rude and barely acknowledged us, I think the wall she was staring at was more interesting. We ordered our pizza and the cashier behind the register was screaming for someone to come cash us out because she couldn’t because she wanted to leave.
After we attempted to find a seat, there were plenty open inside and it was chilly outside, however everywhere we sat the people told us we had to be sat by the hostess who was still more entertained by the wall then doing her job, so we simply went outside, froze our butts off and ate.
The only other time I’ve been here are those drunk nights, which clearly are the only times you should visit this establishment.