Mae’s Carpet Cleaning

Juan and his company, Mae’s Carpet Cleaning, did a great job cleaning our carpets. They look like new. Mae’s Carpet Cleaning is a true family business and Juan is one of the nicest people you could ever meet. I would highly recommend them.

I’ve moved 5 times in 10 years here in Charlotte. Moving is always terrible, but this one was hands down the worst.
Due to the ridiculous lease that I signed at my last place (my own fault for signing it), part of my move out deal was that I had to pay to have the carpets professionally cleaned. Sold On Charlotte Properties (who handled our lease and property) recommended Mae’s Carpet Cleaning.
I called and talked to Juan on the phone. He is a super nice guy. We discussed thoroughly my situation. He deals with Sold On all the time and their properties. We talked about the fact it’s a townhome, I have a dog (so a pet deodorizer would be needed), how there is carpet in 3 bedrooms and two stair cases. He says with the $ 25 coupon… $ 134. Okay, let’s do this.
Flash forward to carpet cleaning day 5 days later. Juan walks in and says oh I didn’t realize it was a townhome. What? He says… that’ll bring the cost down a little. Oh, okay… yay! Then he says… oh you have a dog. We need a deodorizer. Oh, there’s three bedrooms and two staircases.
Um, we just went through all of this on the phone a few days ago. Okay, whatever. He’s a busy man. Maybe just a mixup.
Juan says okay you’re new total is… $ 162 with the coupon. I’m no math major, but I’m pretty sure that’s more than $ 134. And you just said it was going to be cheaper than the quote you gave me. What is happening here?
So, $ 162 it was. I had no choice but to pay that. He looked at me blankly when I said you told me it would be $ 134… and just said it would be cheaper because you didn’t know it was a townhome.
That was my carpet cleaning experience. I very rarely leave negative reviews, but this was just unacceptable. I wish I would’ve had more time to call around and price businesses. I went with the glowing recommendation from Sold On on this and on professional cleaning services as well. Spoiler alert: that was even worse. More to come on that later.