North Carolina Division of Motor Vehicles

I live about 0.2 miles away from here, and refuse to go here to get a drivers license. I recently relocated to Charlotte from Guam and was surprised by how rude the lady I was assisted by was. I researched all proper documents required prior to visiting this location and the minute I took out my Guam drivers license and placed it on the counter, she immediately pushed it back towards me and said «no, I can’t help you with this». She didn’t even give me a chance to take out my passport or insurance card before denying me service. I then began to give her my US passport, ss card, and all other required docs but by then I was just so frustrated I asked for all my documents back and walked out the door. I’ve been to the DMV back in Guam, and this type of behavior is pretty much expected. So I’m pretty happy that there are other dmv locations around here. We only had one dmv in Guam so, we didn’t have much of a choice. I’m going to try driving to huntersville, I’m hearing great things about that location.

First time I went to the one located at Brookshire for my permit. Because my father moves from places to places, the staff was acting so rude, ratchet, and claiming that I was lying about the 5 year driving experience.
Well I was pissed off and then went here. I was surprised by how friendly the staffs were. I passed my test the first time and I later went there for my road test. Both time I got to meet with extremely friendly staffs, and the wait time was impressively short on the early mornings. To be honest I won’t pass my road test the first time if I went elsewhere. Definitely the best DMV.

OUTSTANDING DMV! I have been there twice in the last six months. This DMV is a well oiled machine. Fast, professional, and companionate service. I am just amazed how nice and helpful the staff is. Check online for information that will help make your experience go smoothly. Make sure you bring Items like social security card, birth certificate, old license (if you have it) and cash (they do not except debit or credit cards). They are top notch here. I highly recommend this DMV!!!

While I’ve been a reader of Unilocal for a while, this is the first review I’ve ever been compelled to make. I had to renew my license and the «East» branch of the Charlotte DMV made it a breeze. DMV offices ALWAYS get a bad rap, but at this office, the employees truly try to make the process more efficient and were all very pleasant tempered and personable. True, they are understaffed, but that blame lies largely on the state and budget issues, not the department or this location. I used to go to the «hidden» old location on Idewild and had similar experiences. So maybe when they moved locations, the staff traveled with.
I went in on a Friday morning right when they opened at 8 and there was only about five people in line. That being said, I still recommend making an appointment as soon as you receive a notice in the mail. I made my appointment a full month before my license was set to expire and the earliest appointment I could get was not even a week before my license expired. Do not wait! When I left about 15 minutes after i got there (make an appointment, seriously, you will be in and out in a fraction of the time.) there were about 10 people waiting for their numbers to be called and three people in line to pull tickets.
I would have given 5 stars, but they DON’T TAKE PLASTIC! be prepared to have cash or check. They will let you come right back and pay (and skip the whole line when you come back) if you don’t have cash or check and they are very understanding.

Waiting in line at the DMV has to be one of the most painful experiences in life because the line never seems to move.
This location replaced the old Idlewild office which at one time was a breeze to get in and out of because no one knew where it was. Not the new location. Ugh.
The issue I have with DMV is that everyone (whether you have a change of address, doing a drivers test, getting your permit, or getting your license renewed) has to wait in the same line to get in the building and then you are sorted once you make it in the building.
The lines move slow because they only let 5 people in a time and they never have enough people working at each station to handle the crowds.
Anyway, the only reason, they got 2 stars is because after 3 hours of waiting outside the building, it took 20 minutes once I was inside the building to get my license renewed. Despite what seems to be a boring job, everyone was very pleasant that I dealt with. So they get the extra star. Thankfully, I don’t have to do this again for another 8 years.
Another word of warning: DO NOT go around lunch time. Try to get in before 10am and after 2pm. Otherwise your wait will be delayed because of lunch breaks.