Pure Body Fitness Studio – Charlotte

The classes are good, but the contract will be the death of you. I signed up with co-​workers and then, after getting laid off and having to find a new job (an hour away with a work schedule from 7am – 7pm), I explained that I needed to get out of my contract since I was physically no longer able to attend classes. They allowed my friend to get out of hers, but have not let me out of mine. I am throwing away $ 100 each month and it is the biggest waste. Also, for a gym that traps people into contracts like this, you would think that they could at least fix the plumbing – there has been a bucket on the ground catching water drops for a year now; the bathroom does not have a ceiling because of leaks. HUGE waste of money unless you know with 100% certainty that your job and address are not changing for at least a year.

Great for the Groupon, just as a trial. Once you sign the contract you cannot absolutely get out for any reason. I started a job 45 minutes away and cannot make the morning or afternoon classes and they still wouldn’t let me out of the contract because I couldn’t prove my apartment moved. Some of the yoga teachers are great but not worth the price of the membership at all.

Originally bought a Groupon because I was new to Charlotte and wanted to try some different gyms before committing. Well that plan was short-​lived. After my first visit I was convinced it would save me money in the long run to sign up for a year membership that day. I know how high-​pressure sales work, and I fell into the trap anyway.
All in all I have been pretty happy with the membership. Group fitness has always been the most motivational for me, which is why I joined Pure Body. It is pretty much all group fitness ranging from yoga, barre, pilates, cycling, crossfit, body pump, and more. They have multiple classes a morning/​night, which is great for me, because if I have to leave work a little later, there is another class I can make it to.
There are different levels of membership depending on what you are looking for. I have the sweat membership which includes the yoga, barre and pilates stuff, but not the crossfit. I feel like the monthly fee is a good value for what you get. It’s more than a Gold’s Gym or Planet Fitness, but less than a boutique studio.
There are a lot of instructors, so even if you take the same classes, it doesn’t get boring. Body pump with Gabriella is probably my favorite. Her energy is amazing and even if you have taken the class many times you control how difficult it is.
I do think they could make some improvements on the overall atmosphere. Some of the hot yoga classes I don’t enjoy taking because you’re in a room with fluorescent lights. They could really add to the experience by using colored lighting and scent diffusers like they do at many yoga studios. Also making sure there are always towels and wipes stocked. Customer service is also not always great, especially if you take the last class of the day, I am often left waitig to get my keys back because the staff is away from the front desk doing closing duties. Locker room is A+ though.

I joined because my co worker went to the gym and loved it. While I like the variety of classes and the teachers are all wonderful, my year long membership has not been worth the money. I would have canceled mid way through my membership but you aren’t allowed to cancel unless you move 30 miles away from the studio (or you die, according to what the person who signed me up told me).
The teachers are great but the rest of the staff especially management has been less than wonderful. I would highly suggest finding a gym that allows you the option to cancel whenever you need or want to. And, lots of gyms around here are less expensive for what you get. I like the classes but sometimes I want to go run or lift weights by my self and it’s harder to do that here that it would be at another gym.

Exciting group instruction. The classes are fun but strenuous. I saw results after a few weeks of training.

I’ve been a member at Pure Body for 15 months or so, and I’m so happy I found a place like this to work out in Charlotte!
After an amazing Body Pump class last night with Harriet, I decided it was time to write a review.
Spin, Body Pump, TRX and Yoga Deep Stretch are my favorite classes. I’ve been really impressed with their instructors as well, especially Lili, Harriet, Nadine, Bethany and Tara.
I tried 4 other spin studios (Flywheel, Lifetime in Matthews, Dowd Y, Firstwind) in Charlotte before joining PB and taking Lili’s class. She is the bomb dot com! The bikes plus Lili’s classes simulate a real road ride which is what I look for when I go to spin. She always keeps class interesting, challenging and motivating!
I also like their mobile app for booking classes. Super easy.
When I do use the locker rooms I’m reminded of the amenities and how convenient it is to get ready there. My only complaints have been that the cold room in the women’s locker room has never worked, and there is usually a bucket catching drips from the ceiling on your way in to the locker rooms. Besides those two issues, PB is clean, motivating and makes working out enjoyable!

While I love the variety of group exercise classes here, I’m extremely disappointed with the level of customer service. I first tried this gym after I bought a groupon. Before you can use the groupon, you need to meet with the fitness manager (essentially trying to get you to buy a membership). He was busy before my class so they held my drivers license to meet with him after class. 20 minutes after class, he was still with another customer. The staff at the front desk refused to give me my drivers license back until I met with him. At the end of 2015, they posted a NEW groupon (as in they put out a new one on groupon). The verbiage started limit 1 per person. Since it’s a NEW groupon, how was I supposed to know it couldn’t be used? Needless to say after 20 minutes on the phone yesterday and a quick call today, they will not honor the groupon. A little deceiving on their part. They should say ‘new customers only’ instead of trying to trick people into buying the pass.
As a certified cycle instructor, I used to always refer friends to Pure Body for cycle and bodypump. I’ll refer them to the YMCA from now on.

Nice gym and staff, but watch out for the contract.
I have been a member for a year and asked to not renew my membership 28 days prior to the day I believed my membership ended. Well, it turns out that your membership never ends it auto renews for another year until you give them 30 days notice. Because I was two days too late in my request not to extend my membership, I was charged for an additional month… which doesn’t seem like much except when their monthly rate is over $ 100. I asked if they could help me out and waive the extra month because I was just two days late in the notification. They told me they couldn’t because their third party billing company needs 30 days to cancel auto draft. As someone in the industry, I know it does not take 30 days to cancel an auto draft.
I would also like to point out that when they notified me that they would be charging me another month, rather than clearly spelling that out they just said I would be billed once more and they were prepared to extend my contract for 15 days (read I am paying for 30 days, yet they are making it seem like they are doing me a favor and extending it for 15 days).
The way it was handled was disappointing. I signed a contract a year ago that stated I needed to put a 30 day notice in (that I of course didn’t remember b/​c it was a year ago and in long document that I didn’t absorb) so that was my fault, but I guess I just thought their customer service would be better.

ABSOLUTELY AVOID. I bought a 20 class groupon pass just to try the gym/​classes out, which expires 30 days after being activated. Tried out my first class in December 2015. Then all of the sudden, my pass stopped working before the month was up because they put down the wrong date initially and its «expired». I called 3 times and every time they said they’ll call me back to fix the issue but NOTHING! They told me that I cannot sign up for any classes because only the manager can fix the issue and they couldn’t extend it because I bought it from groupon. They didn’t even offer like a 7 day pass which I would’ve been happy! But I haven’t heard anything from anybody for weeks. They were not helpful at all and I basically lost two weeks. All the class times were so inconvenient and nothing is ever available! Waste of my time to even try the gym out!

I second what the other reviewer said about being underwhelmed.
I’ve been a member for a while and wish I hadn’t given into the pressure of signing up. They don’t even let you see the contract until after you’ve signed it. You sign on an electronic pad and then they email you the contract that they verbally paraphrased to you in person.
Also, say you want to upgrade to the bootcamp classes for a while, then you’re stuck and can’t downgrade to your previous membership level.
Towels are still an issue. There should be a nice stack at every towel station as well as one on each bike in the spin room. Few are to be found.
The spin room has one sad, little fan overhead and the room gets steamy with just a few people, let alone a packed class. The bikes squeak like they’re rusty or not oiled (isn’t that what our annual dues pay for — repairs?). I think they don’t care about the club at this point because the whole shopping center is going to be rebuilt shortly and they’ll be moving anyway.
The floors are dirty — dust, towel lint, hair all collect around the equipment. For a morning class, the place should be spotless.
The instructors don’t walk around and correct people enough. I’m no expert, but I see people doing things wrong and they could get injured/​not get the most of their workout without proper form. And, most of the time I can’t understand what the instructor is saying because they don’t enunciate. They also use terms that they need to define for everyone. For example, how much is a «working load,» and what’s «under the beat?»
Finally, if you have a complaint, expect to wait a while for an email response. They’ll ignore you until you cc Dino, the GM.
Bottom line: treat your customers well and they’ll sing your praises; don’t do simple things to make them happy and you get bad reviews, which make people not want to join and it’s a downward spiral. At this rate, I predict PB to be another fitness club that goes out of business.

Let me first say, I loved being a member here. I am a yogi, and the classes and instructors were awesome! LOVE Lizzy and Meher! Brett was super nice and always greeted me by name. So why the 1 star? I lost my job, and had to move back to MN (1,200 miles away). I notified them in September that I was no longer able to remain a member. I knew they required paperwork to show evidence of a relocation, and told them I was unable to get that information to them until I moved (like most people). They «understood» and said they would be able to help me out by freezing my account. I was so grateful they were so understanding. Now, I’m back in MN, and I see a charge for $ 80.99 on my account. I’m thinking, I froze my membership it should only be $ 15 charge. So I call Amber, and she informs me that the membership has to be active to cancel. No, you did not tell me that! So much for helping me out. So now I live 1,200 miles away and paying $ 81 for a membership I can not use! NOT OKAY! Do not become a member unless you know you’ll be a member for life…

I visited this studio using a Groupon and it is an awesome space. It has such a nice variety of classes, from cycling to yoga, to bootcamp. There really is something for everyone. The instructors are very attentive. I was very impressed with the TRX class and Tara did an excellent job at providing modifications to make the workout more challenging and also took into account individual limitations, such as injuries. I was very impressed with this class. I am generally one who runs and does my own workout routine and am often skeptical of classes, but this is certainly one I would recommend. Great, clean studio in an awesome location with a lot to offer.

The classes are good but wish more times were offered. Did run into issues with the administration and getting wrong info from them many times.

Dear Pure Body Fitness,
How am I supposed to cool down after a butt kicking workout when you’re playing all my of my jammzz! The Pure Body Fitness Radio definitely keeps me going in the locker room when I’m getting ready for work! So let’s talk about the classes. My go-​to classes are the boot camp classes and sculpt classes. These are offered in the morning and afternoon. I’ve been attending the 5:30am classes. You can find classes for the day and for the week on the MindBody Connect App. Pure Body specializes in group fitness and personal training. Classes offered include the Les Mills classes (body pump, body combat), yoga, hot yoga, TRX, and cycling. After your workout, you can make your way to the locker room where there are fresh towels and washcloths available. I will say that when I began working out there, the cleanliness of the bathroom was mediocre. I spoke to the front desk staff who then let management know. The turnaround was fast and the next day there was a new cleaning crew hired to take care of the place! Since the new change, I haven’t had any complaints.
I bought a Groupon deal for Pure Body Fitness. I really do like this place. I’m giving this place 4 stars because of the affordability. Monthly memberships are pricey but I guess when you factor in all the amenities it may be worth it to some people. I would definitely recommend you buy a Groupon first to get a feel for the place before committing to a membership contract.

I spent a lot of money for personal training that ended in January 2015. I didn’t lose any weight until I joined another program but I did get stronger while at Pure Body Fitness. After spending $ 280.00 per month for personal training 4 times per month (never again!) and $ 50.00 per month for the gym membership, I decided that the personal training wasn’t helping and did not continue after I completed the sessions I signed up to receive. When I submitted my cancellation for the Personal Training, I specifically stated that I didn’t want to cancel my membership. Well, everything was canceled even though it is clearly stated in my written cancellation I did not want my membership canceled. I contacted the gym to share the information that I received after contacting the company that handles the drafting and was informed that it was a mistake and that I needed to contact the gym. I reached out to Jacoby, the manager at the gym, and he stated that there was nothing that could be done other than to get me a new membership at a higher rate. No way! Its in writing that my membership should not have been canceled, yet it was and now the only way I can come back is to pay more money. Absolutely NOT! I love the classes and many of the instructors, and wanted to return to this gym for that purpose now that I have lost weight through another gym/​program for a much more reasonable price. I have emailed but in my last inquiry, I did not get a response. Not pleased with how I am being treated and that my membership was canceled when it clearly should not have been. #NotGoodBusiness

Pure body fitness is a great place to work out. The staff are very positive, supportive, and Fabulous motivators. I am always welcomed upon arrival by name as well. The facility is very modern, updated, and has excellent equipment for all of their classes. I especially enjoy the variety of classes that is offered from TRX, barre, body pump, body step, Zumba etc.

It’s is very difficult to find a gym that has everything… I almost didn’t write this review because I prefer to keep great gems to myself. But alas, I want their business to succeed!
I joined last year not too long after they had opened. I love that it’s a large gym but has a small, personable atmosphere. The classes (especially the sculpt classes) are limited in number. The classes are difficult and some days really kick my butt. But they have spa-​like locker rooms that make showering and decompressing after a workout so nice! There is a «cold room» in the locker rooms and Aveda and other spa quality products. They even have hair ties and combs if you forget yours!
Jacoby, Sydney, Tara, and Bruce are the best!

This is by far the cleanest workout facility I have ever been too. They have great instructors who know what they are doing. They also offer so many different types of classes that they definitely have something for everyone. If you are looking for changes or a place that offers options I would definitely come check out PureBody Fitness.

I went when they first opened and they were definately going through some growing pains. Seemed like every time I went there they had some kind of issue. Also the instructors were very hit and miss. Probably more miss.
In the last few months they have really stepped it up. The have a ton of great instructors now, more variety of classes and the facility is really nice. If you forget something like a comb, hair tie or even deoderant they have it for you.

LOVE Pure Body Fitness Studio! It’s an unique group exercise fitness facility with so much to offer! Each room is dedicated to specific work outs.
1. TRX room
2. Boot camp
3. Yoga
4. Cycling
5. Pilates
6. Barre
7. And all the amazing les mills classes!
–BodyPump, CXWORX, Body Attack, BodyStep, Body Flow.
CLEAN Facility, fab locker rooms, and awesome staff!
Two thumbs up for PB fitness! :-)