Quality Inn & Suites Airport

Nasty place. first room the toilet seat was broken so they changed our room, second room found mold on the bathroom ceiling and in the closet. third room found bugs in the bathroom in the early morning

Wish I’d read some of the reviews here before agreeing to let American Airlines patch me through to the Quality Inn when our flight was changed requiring an overnight stay in Charlotte.
My wife and I waited over an hour for the shuttle in sub-​30 degree weather. Once it finally did arrive, a large party snagged the available seats (pretty sure we were there first). We finally ended up grabbing a cab.
What really did it was the number of times we called only to be told «you must have missed it» and «it would be there shortly» with no assistance offered on how not to miss it again (the loading zone at Charlotte-​Douglas is a free for all). The staff were very short with us and not accommodating at all. We finally had to ask them what the shuttle looked like and that they contact the driver while we were holding to get a timeframe.
The room seems clean, although the hotel overall seems a bit run down.
I’m generally not one to leave reviews like this but making an exception in this case. Can’t speak for other hotels close to the airport but strongly suggest looking elsewhere (and just grab a cab if you don’t want the hassle/​frustration of the shuttle service).

I called with a question and the attendant woman was rude, saying she is busy and has other guests. She quickly threw out an answer and had a very clear attitude!
Called Nov 22^nd morning, around 9 am.

Had to stay here because its one of the very few low cost hotels in the area that has double queen handicapped rooms. I came to Charlotte for my sisters wedding and we had to stay in this sh**hole.
Overall, worst hotel I’ve ever stayed in! As we were checking in, I was rudely interrupted by the lady behind the desk. She treated me like I was 10! I’m 21!
When we got into our rooms, the air was off and it was stuffy. Plus the channel buttons on the remote doesn’t work.
In the bathroom, there’s plenty of space for a wheelchair, but the shower?! The splash guard is too low and causes the whole floor to get flooded! Also the shower curtain isn’t long enough to reach the floor!
We left for most of the afternoon and came back finding the room uncleaned and the dirty towels still on the floor! I went to the desk to ask for clean towels and we had to wait more than an hour to get them!
I’d give this place less than a star if I had the chance!

I feel bad writing this because at the point in our delayed journey when we arrived at the Quality Inn we were just happy to have a bed and somewhere to sleep, but I honestly think I would rather just taken a nap in a rocking chair at the airport.
Our non-​smoking room smelled like it had previously been used exclusively to host chain smokers anonymous meetings, the shower looked like it hadn’t been cleaned in this decade, and I know that the air conditioner was straight up lying to me about the temperature. Me and my traveling companion both ended up spending the majority of our 3 hour stay having a scratching contest, one that I’m worried neither of us will win, and could last for several weeks past our stay.
The girl at the front desk was nice and the shuttle service was relatively painless, but between the itching and the sirens (it sounded like they were filming a homicide show down the street) I can’t say that I awoke well rested or in any better state than when I arrived.
Next time I hope American Airlines just cuts me a check and tells me to pull up a rocking chair.

It amazes me that there are so many bad reviews, and the actual company itself has not done anything. This is a national company with standards! (or you’d think???)
Like many Unilocalers, I was here because of a weather delay. I needed something cheap, close to the airport and clean. I didn’t want to cough up extra money for a place I didn’t care about, I just needed a clean bed. I figured it’s a national chain so I should expect something at least clean.
First I was put in a smoking room. They didn’t have anything else available, so I won’t default them for that. But who has smoking rooms anymore? My suitcase and everything in it for the rest of my trip smelled like stale cigarettes.
There were, what looked like cigarette burns in the tub? A lot of them in fact. There were holes in the wall, the TV had no remote and was from the early 90’s. The carpet was rippled in areas (not attached to the floor properly) and had red stains all over (I PRAY to god it wasn’t blood!!)
I tried to sleep, but on top of all of that, the curtains were sheer and there was a spotlight from the parking lot shining directly into my room and lighting it up. Also, people were walking by all night being loud and I could hear everything. They could basically see me in bed too which was uncomfortable.
Also in the morning, there was a fight between a customer waiting for the shuttle to the airport and whoever was working at the front desk. I think they were both a little correct, but at some point the response should have been: «I apologize sir, but thank you for bringing that to my attention» maybe an offer to get him some coffee? Something? So the entire shuttle ride was SUPER awkward. I’m going to forward this to the corporate offices. I just don’t understand why someone isn’t doing something about it!!!

I’m just going to call this place motel hell.
I got stuck in Charlotte due to weather, and called this hotel without doing my homework (and I will no longer use Choice Hotels without serious research!). This is possibly the scariest hotel I have been in since sleeping 6 to a room in Port of Oakland on New Year’s Eve for Grateful Dead concerts. There was a bloody handprint on the bathroom door jamb, and I decided not to call housekeeping because I was too uncomfortable to allow *anyone* into the room.
I slept with a chair shoved under the door and didn’t let my bare skin touch anything.
To it’s credit: the bed was comfortable, and it had no bed bugs.
Terrible. Don’t stay here.

Grimy, dirty room. Exposed wiring, most outlets non-​functioning. Broken furniture. Awful! The airport put us up here after they cancelled out flight.

After waiting over an hour at the airport for the shuttle to arrive (alongside other guests) the shuttle finally arrived. When I got to the hotel I walked in the doors and immediately knew I made a mistake. There is a smell in the lobby that makes you want to shower instantly. It only gets worse when you finally make it to your room. Spend the extra 20.00 to stay somewhere else!

I stayed at the Quality Inn due to a flight delay. The hotel was very close to the airport so it was a relief knowing that I didn’t have to worry about a long commute in the morning to catch my new flight.
The shuttle picked me up at the airport and the driver was very friendly. Upon arriving at the hotel the lobby was very comfy looking with a lot of comfortable seating along with a television. I unfortunately forget the name of the guy who was working the front desk but he was great. He was checking in nine of us due to a delayed flight and even though he seemed a bit stressed he was kind and polite the entire time. He was patient with all of us and made sure he got us in quickly since it was after midnight and we were already tired. Plus the computers were down so he had to check us all in the old fashioned way. He even provided me with toothpaste because I did not have any.
My room was pretty nice I had an AC, a flat screen TV, a fridge and a coffee maker. The bathroom was pretty spacious and clean. My only complaint would be that the middle blanket on the bed was stained and ripped but other than that everything was great.
Also, continental breakfast is not supposed to start until 6 and when I came downstairs to catch the 6:00AM shuttle to the airport the same guy who checked me in already had a lot set up so I was able to grab some food before I left which was great.

Not even at the hotel yet and it’s looking grim. Waiting over 30 minutes for my shuttle and no sight of a driver. I’ve tried calling the hotel numerous times and no answer … Or ringtone for that matter.
More to come. If I ever get there.
This just in. They FORGOT about picking me up. Nope. Not off to a good start.
The stay never improved. Dirty accommodations and inattentive staff.

Staff was friendly and welcoming .
Rooms appeared clean. Not bad for $ 55 night for a double.

Place is nice & clean, just was disappointed by the very cold & unfriendly staff. I missed my connecting flight due to a winter storm. When I called to make hotel reservation, I was told hotel was full and was hung up on, while I was talking. Yet, I was able to book o
a room online. Then, when I called front desk to kindly ask about late checkout since I wasn’t able to get on a late evening flight. Barely finished talking and was hung up on after telling me I can stay till 2pm. :(

This is a no thrills but really good hotel near the airport.
Rooms were a nice size with two double beds, some come with microwaves and mini-​fridges. The tub and toilet area was pretty small
Location was good, next to a gas station, Cracker barrel and Waffle House, also with a short drive to a Walmart and other small shopping center.
All in all you get what you pay for, it isn’t the Ritz but you’ll get a clean room with comfortable beds in a safe area. Definitely worth the price if you’re looking for a decent hotel in the Charlotte area.

This was really one of the worst hotel experiences I’ve had. The top reason for the poor experience: the staff. They were unpleasant and frustrating every step of the way.
This was a business trip and the credit card auth from my major, well-​known workplace via our well-​known travel agency hadn’t come through. An inconvenience, but it’s not like it’s the first time it’s ever happened. And other hotels have always understood and worked with me — it’s never been an issue.
With this particular hotel, though, major issue. On a Sunday night, there’s not a whole lot I can do as nothing is open, but after some serious haggling, I get a key to a room. And then on Monday morning, I get a call at 8:00am telling me my personal credit card wouldn’t go through. Well, of course, it won’t — and they shouldn’t have been trying to get it to go through anyways. And I was told that I had until noon (check-​out time) to get it sorted out. And they wound up charging my personal credit card for one night’s stay (even though they knew they were getting an auth from my work AND it wasn’t even check-​out time (they’re deadline) or anything yet). And the worst part of it all was just how unfriendly the staff was. You’d think I was a criminal or something trying to scam them. I guess business travelers aren’t common here.
And on that note, I would say that is probably true. There were a couple of families, but for the most part the clientele was on the sketchy side. I’m never one to be put off or freaked out by a hotel, but I definitely had a prickly feeling staying here. So I would add safety to the list of concerns about this place.
And finally, the rooms. Well, they aren’t too too terrible. I would give the rooms themselves 2 stars. Older and not particularly well-​kept. But there is a TV, fridge, microwave, desk, and plenty of lamps. Bathroom wasn’t too bad either. A/​C system was one of those under the window things, which is horrible and never gets the room feeling comfortable (and certainly does nothing about the dreadful humidity).
So yeah, go elsewhere. There’s really no reason to stay here.

After a flight delay, I ended up at the Quality Inn and Suites. The place was a bit run down with the staff needing some much needed time off. The overall quality was medium with getting a good night sleep, hot water in the morning and a basic breakfast though would not call it a continental (more like a Costco breakfast). I would not go back as the Red Roof Inn and others adjacent are cheaper and look just fine. Overall, if you need a quick place to stay off the highway, it would work, though I would not recommend more than a night there. The hotel overall feels like it needs some help.

By god, what an abhorrable experience. One star is far too good for this dump.
My wife and I stayed here the Saturday and Sunday of Memorial Day weekend, 2012. The individual who checked us in and who was working the evenings, Andrea (I believe), and the male fellow working in the mornings/​day (never got his name) clearly do not know what the phrase «customer service» means. Here’s a sampling, dear readers, of what we had to experience. I will number them so you do not get lost, there’s THAT many instances:
1. When we arrived, there was no, «Welcome to Quality Inn/​Charlotte/​insert appropriate greeting here» by the attendant, Andrea. It was a short, curt «Reservation?» Answering in the affirmative, she uttered, «Method of payment and driver’s license please.». Mind you, during this entire interaction it was conveyed that we were clearly infringing on her time. We were never made to feel at home. She gave us room 200, which should never be allowed for human occupation.
2. We arrived in the dreaded room 200, said by Andrea to be right above the lobby, and it was readily apparent that the following were issues:
A. The carpeted floor beneath the huge air conditioner vent in the ceiling was soaking wet due to condensation dripping constantly.
B. The tub had a very slow drain, as my wife unfortunately found out during a shower.
C. When attempting to call to report this, the phone was apparently disconnected.
D. There was no hair dryer.
E. There was no coffee pot.
F. The room did not feel entirely secure.
3. I immediately went downstairs and informed Andrea that the room was substandard and that we needed another room. A couple of her friends/​co-​workers were also at the counter and overheard me saying this. One of them said, «Sounds like room 200 again.», which indicated to me that the room was known to be a substandard room. Andrea gave me my new room key cards to 202, with nary a word of apology or empathy. Again, I felt like I was infringing on her time.
4. At 5 am the following morning, we received a wake up call that we did NOT request (I informed the male desk staff at breakfast the following morning about this and to make sure we did not receive another one the next morning).
5. Breakfast was substandard. The hard-​boiled eggs were substandard and old, the milk for cereal was warm, and the entire breakfast area was a mess (dirty tables, crumbs on the counter and tables).
6. After coming back to the hotel from a jaunt to downtown Charlotte, we discovered our key cards did not work to room 202. We both went to the front desk and found Andrea working, so we told her the key cards no longer worked. Again, with no kind of apologetic response or empathy, she simply re-​keyed our cards and slid them back on the counter to us. She clearly did not care.
7. Yes, I am actually up to seven. At the time we came down to get our key cards re-​keyed, there was another lodger there who was clearly waiting in line for a while. The male staffer was also there with Andrea and finally the lodger said, «Excuse me. I still haven’t received room service» (which indicated that this was an ongoing issue with her), to which he responded very casually with no sense of concern, «Yes, we know.» He went back to whatever it was that he was doing behind the desk. That was then we dealt with Andrea and her incompetence or purposeful neglect at not keying our key cards.
8. My wife happened to walk by room 200, which was open at the time, and discovered two disgruntled guests who were stunned at the room they were given. My wife quickly summed up our experiences with them and they promptly went down to the front desk to demand another room. Though they appeared to have gotten another room (or left), later in the evening we found a ‘Do Not Disturb’ card inserted in the top of the key card lock, indicating that this room had been rented out again. Incredible.
9. When we checked out, the male attendant from the previous day was there and arguing with a lodger, to whom he swore at on the phone.
The overall feeling throughout this ordeal was that we were either dealing with a fantastically incompetent hotel staff or being targeted by them for whatever reason. Also, we did not feel entirely safe in our room since previous treatment by the staff, particularly Andrea, suggested that she may have been capable of tipping off some undesirable elements of where we were staying so as to rob us. This is not an exaggeration.
Since this was our first time to this part of the country, we had no way of knowing that this experience was to be an awful one. Please learn from our experience and steer well clear of this place. How anyone could willingly treat people like this in such a customer service position and clearly not be bothered by people’s reactions to their callous, carefree demeanor is beyond me. I will be seeking a full refund once I am done writing this much-​needed review.

Surprised I saw such bad talk about this place. I almost did not book it… Luckily, I did.
It was very nice, the staff was so helpful and went totally out of their way to help me.
Breakfast was pleasant, but what can you say for a continental breakfast?
Easily accessible to the highway, walk to eat some dinner or if you need to head to
Walmart it’s a short drive away.