Med Express

I took my son to Pantops MedExpress and had a great experience. The staff was super nice and very informative. We were in and out in 45minutes. The office was very clean. Our family has been several times for different reasons and they have always been able to help us. They even called to check on us 3 days later! We will be back if we need to go to the doctor and can’t get in with our PCP.

Visiting from out of town and my sister fell and hurt her foot. We went here and saw Dr Martha McKechnie. She couldn’t have been more friendly, compassionate, respectful and professional. Luckily it was only a sprain, and they made a disc of the x-​ray for my sister to take with her. The place was clean, the staff helpful and we were in and out within 90 minutes.

I had a similar experience to many others. I came in to get treatment for a rash that was flaring up, saw the doctor for not more than 3 minutes, left with a prescription that my friend in med school had said I would need (meaning, not a very difficult diagnosis), and was hit for a bill of $ 130 a few weeks later. The woman at the reception desk had assured me (insisted even) that people almost never pay more than the co-​pay so I should be fine, etc. I asked about the final charge multiple times.
She never once mentioned that the standard bill is $ 220 and that it might be negotiated down to the $ 100+ range, so I could be on the hook for that. No mention of that whatsoever even after I asked multiple times. I knew this kind of situation happens all the time so I thought I was being cautious asking so many times about what I might have to pay in the end, but they just told me everything I wanted to hear to go forward with the check up.
Of course, this is how they operate, but it feels so dirty to me, that no one can even be honest with you about how much this MIGHT cost you or how you can find out, until after you’ve done it. Then all the transparency comes out and they basically say it’s all your fault for not knowing. It’s hard to know if no one there will tell you.
If you can do it, go elsewhere.

I have been going to this urgent care facilitie for a few years now, and have had nothing but positive experiences with them. The staff are all professional and efficient. The doctors are well trained, up to date on the latest medicine. I went to them last week for a bronchial infection, and am now on an effective regiment of antibiotics, and am finally starting to feel better!
Oh yeah, and they accept most insurance including Medicare and Medicaid.

Nice facility, nice staff. I went in for a flu shot and they sent me a bill for $ 45. The same shot was $ 20 at nearby drug store.
Never again.

If you can wait to see your primary physician, do so. Really, wait if you can.
Ditto what AC said about what you would expect for a medical evaluation. Perhaps their forte is wound care?
Staff was pleasant until you ask for any substantive information. Good luck getting a helpful answer.
I would add that the exam rooms have paper thin walls, and the doctor spoke very loudly. I trust the patient he saw before me is doing well on their hydrocodone.

I waited over 30 minutes in the waiting room. There was some equipment malfunction. I would not call anyone I met there friendly. The person who saw me seemed either depressed or on drugs. I had more complications trying to get a simple test done. Please people, if you have any other options at all, go somewhere else.

I am not from the area and do not have a PCP locally so I decided to go to Med Express for a minor complaint I didn’t want to get worse. Walked in and noticed the waiting room was rather empty. Great! No long wait for me! Everyone at registration was courteous and swift.
But then came triage. There were two women in the small room: one doing vitals and one documenting my medical info: surgeries, allergies. You know, the basics. They were very curt and short with their speech and to make matters worse, they both spoke at the same time so I had to ask them to repeat themselves more than I would’ve liked. After the BP cuff was snatched off my arm (Velcro is not THAT strong), I should’ve left but since I’d already paid…
Once the Dr. came, I explained my situation and instead of getting what I assumed would be a standard procedure, I was given two RX’s to treat two possible issues. Um… No need for a culture or lab work doc? The response was pretty much Nope. Take those and if it doesn’t get better, we’ll go from there.
After speaking to the office manager and expressing my concerns especially about taking meds I may not need, the Dr came back, swabbed, and I as on my way. I’d rather wait a day or so for lab work then take something I don’t need! Again, there wasn’t anyone in the waiting room when I came (or when I left) so why bypass what my regular Dr would’ve done as protocol? Yea, I know the Med Express doc is not my regular one but still, some things are just a standard precaution for specific symptoms…
UPDATE: 5÷29÷14− Results came back negative. I would’ve been quite upset if I’d started taking those antibiotics for something I didn’t even have!!!
Be aware. Go with your gut. Fast service doesn’t mean it’s the RIGHT service.

I wouldn’t recommend this Med Express to my enemy — while I’ve been to a few walk in clinics, this is by far the worst experience I’ve had. While the front desk staff were unsympathetic and utterly unconcerned with expediting the check in process, it’s the «doctor» that was the most worrisome.
I had severe pain in my ear, while he initially and confidently diagnosed me with swimmers ear, he swiftly changed his diagnoses to TMJ within minutes. Not only was I not confident in his methodology — without warning or explanation he stuck his finger into my ear causing excruciating pain that left me crying. Bedside manners are not a priority at this «urgent» care clinic.
Turned out the diagnoses I was finally given was wrong… I had swimmers ear the whole time and putting antibiotics on it would have fixed the problem. Instead, I was prescribed narcotics and sent a bill.
If you can wait to see a real doctor… do it. Or drive to Richmond or Fredericksburg to visit a CVS minute clinic.

Horrible (the one off 29/​Seminole court). First off, I had to teach my nurse what MRSA is when I told her about my history of it. She initially wrote down «mersa» on my patient information form, & since that is obviously not the acronym, I questioned her and she had no idea what MRSA even is other than an infection. I couldn’t believe it. Then when I told her that I have an allergic reaction to dexamethasone, which results in seizures, she completely omitted that info from my form– oh no worries, that’s not important at all. But she included my rash to sulfas & amoxicillin! What good times.
On another occasion I called in because I had misplaced the rest of my antibiotics (about 4 pills) & was requesting a refill in order to complete my full treatment course. Whoever answered the phone replied with, «YOU DON’T GOT YA PRESCRIPTION?!» Well, obviously not since im requesting more– so she put me on hold, then returned to get some information and started questioning me, «So you just randomly realized that you forgot to fill your prescription?» I told her that’s not what I had said & she started to argue with me, insisiting that that’s what I said! Eventually, she gave up with her attitude & said the MD would call me back soon. Never heard back & was left without medication, ruining my treatment course– had to start all over.
On another occasion, I was in my patient room in the back, with the door closed, waiting for my doctor to come back into the room. I could hear her discussing/​joking about another patient’s yeast infection very loudly out in the main room, which echoes– REALLY? I was one of two patients, so it was obvious who they were discussing– ever heard of HIPPA? Or just common sense? If I was that patient I would’ve been so embarrassed!
What happened to professionalism? It seriously doesn’t exist at Medexpress. I’m never going back– I’d rather drive for hours to find a different doc in a box.