Merchant’s Tire & Auto Centers

I made an appointment online so i could have my car worked on when I got their and ended up having to wait a long time before they got to my car. What is the point of making an appointment if they cant abide by the scheduled time.
I chose a particular tire online that they claimed they had in stock at that particular store and after waiting along time they tell me they do not have that tire and i would have to pay for a more expensive tire. I do not have a lot of time to get this done so i said yes to the more expensive tire so I could get back on the road again. I feel that that is a deliberate gimmick to get people in and pay for more expensive tires.
I stated on the online appointment that i wanted an alignment not realizing that they check for free and let you know if you need one. But they checked and just did the alignment not telling me that the alignment was not that bad to begin with. So I paid an extra $ 80.00 that I could of saved and put toward the more expensive tires I would have to pay for if I wanted tires. I feel a honest mechanic would of told me that the car really did not need the alignment and I could save the $ 80.00

I went there on a Saturday. I had an appointment for an oil change, inspection, and most importantly, to fix my wipers, which had stopped working. They asked me to come back Monday since they needed to order a a new transmission for the wipers. I came back Monday at 7:30 and was told the piece was not there yet so I left and came back at noon. After waiting for a while, they told me they had ordered the wrong part and were gonna reorder. The new part would add about $ 140 to the estimate. I said ok. Maybe an hour and a half later, they came back. They said that part didn’t work either. They needed to get a different one. That one should arrive by 4:30. (Mind you, I had been there since noon.) I got a friend to pick me up. I called twice to check up on the car and was finally told (around 6pm) that the part didn’t work, that none of them did, that no wiper transmission fit my wiper motor and that I should just take it to a dealer. That they wouldn’t charge me. I went to pick up my car and stood around for 10 or 15 min while they tinkered with the hood. Finally, they showed me the pieces and asked me if I wanted them to put them back on. At this point they had had my car for over 6 hours and I was so exhausted I just asked them to put the wipers and transmission in a bag because I just wanted to LEAVE.

Went in for state inspection. Walked in and they said they’d give me a phone call when it was ready. I received a phone call a couple hours later and was advised I needed a license plate bulb to pass inspection. They told me exactly how much it would be for the bulb and I agreed.
I went in to pick up the vehicle and pay. The lady at check out was friendly and gave me coupons for another visit. I was pleased with their service and I’ll be back.

Paid to have my oil changed in February at Merchant’s. I ended up having some regular maintenance done at Peacock’s Garage in March and they checked my engine oil and found it to be low and dirty — it hadn’t been changed! I have always found the Merchant’s guy to be brusque but I thought they were supposed to do honest work. I will never go back to Merchant’s!
Also, they charge $ 90 for an engine code diagnosis while Jiffy Lube will do it for free. Sometimes you need to know more than just the engine code to know if you should fix something but sometimes the code will tell you that it’s no big deal (evap leak, for instance) and it shouldn’t cost $ 90 just to run the code.

Had a blowout on the RV rear tire !! Stopped in and got a new tire fast and back on the road !! Thanks From NH and just passing through

OPEN ON A SUNDAY! What a relief! Daughter had a flat tire which they fixed pronto, so she was able to get on the road to… Blacksburg. Yes. A Hokie in C-​Ville! They didn’t hold it against her. (Ha!) Very grateful for very fair and super service. Thank you!

Sold me a bad battery. Told me they’d refund it but haven’t. Getting obvious run around. Considering legal action. Strongly advise you go somewhere else.