The UPS Store

Normally, I’m okay with sending stuff from here. I usually only come to drop off stuff for my work that came up after our UPS guy has passed for the day. Drop it off, no receipt, good to go. And when I have sent stuff in the past, I don’t remember it being bad.
Today was different. I went in with a few Christmas gifts to send in one package. One of these gifts was an 18×24 print in a posterboard frame (aka not glass). I perused the box selection in the back to figure out what would be the best size for these gifts. When I went up to the counter after being called, the guy who helped me was trying to do the math. Another woman came over to help him, and I stated that 1) this wasn’t a frame with glass and 2) one of the other gifts could be pushed down if it made it taller, as it was a blanket. They decided on this behemoth of a box, a 30×26×10. My gifts looked teeny one inside. He started to input my information, and said that sending it ground would cost 50-​something dollars.
I was startled, because I was like, these gifts all together aren’t that heavy, and I’m shipping ground, but I mean, maybe. I started to ask what are all the charges, and he mentioned because it was such a large package. I was skeptical, but almost gonna say, alright, sure.
Then he mentioned that didn’t include the packing materials, and with all of that, it would be close to $ 90.
No. way. in. hell. this package should cost that much to send. It’s not going to Timbuktu or anything, just some states away. So, I said I needed to think on it, and took my items back, peeved.
After getting to work and scrounging around, I found a box that would fit the frame, and used a second box for the rest. All told, I’m paying just under $ 30 for something they quoted me for $ 50. Which is ridiculous.
TL; DR – This place tried to sell me too big a box to protect my non-​breakable large item to make the item get an oversized fee and charge me for more materials than I needed. No thank you.

I also make it a point to use this facility as well. I try to stay away from the one on 34 445 seminole trail (Store #3344); horrible service and very slow. My last visit there, the female customer representative was not very cordial and came off short. Been there two times before that and same bad service. Went there this last time as it was convenient to work and thought maybe I would have a different outcome this time around. Nope, I was wrong and never again going there.
This place, the Manager and his team are always prompt to serve you and very quick in processing my transactions. I’ve been there seven (7) times in the last month and every time I get the same great service. I have a few more trips to make there and I feel assure my packages will get taken well care of. Overall, the service has been outstanding. Thanks guys!

I make it a point to use this UPS store anytime that I need something shipped, or even if I just need some sort of paperwork done — i.e. copying, printing, etc. They are consistently very kind and very helpful. The associates know their equipment well, and will make it a point to ensure that their customers get what they’re looking for.
They do have specialized equipment, such as a plotter (think printing big maps, signs, etc.) and pretty much anything else that you may need. They will pack and ship anything that you may need. Also, they’re more than happy to lay out the different shipping options with you — telling you how long it’ll take to get there, s well as how much it’ll cost.
Overall, I’d definitely recommend this store to anyone. I don’t understand the negative complaints on here, as all of the associates there are stellar, very polite, and extremely helpful!

Very professional, polite, quick, and the service to deposit USAA funds is awesome. I was in and out in less than 5 minutes which included a good morning and have a good day! This store was open and ready to serve the customer early. It is a very clean store and the next thing I ship, it will definitely go out via this store. Best in Charlottesville!

They do what they’re supposed to — mail packages, but man the rudeness and sarcasm of the staff can’t be topped. It’s surprisingly expensive too, more so than other UPS stores I’ve been to in the past. I recommend going somewhere else.

We have been going to this store for over 2 years now. It is the most convenient location for us based on our travel patters to/​from home/​work. I wish we had a better option.
I am always very surprised at how unfriendly this store is. There is hardly a greeting when you walk in the door. It is all business at this store. No customer service. No appreciation for your business. It just is not a priority for this store.

Consistently good service with just the right mix of retail products. The greeting cards are really good quality at good prices. I can always find the right thing at this location.
Haven’t used them for printing services yet, but they’re expanding those. Next time I need business cards, I know where I’m going.
Convenient location right near Hydraulic.
As for the reviewer who was mad when he showed up at 4:05 on Christmas Eve, they have families too and you admitted you came five minutes after they closed. Retail registers get powered down, closed out, and locked up at the end of the day. People want to enjoy their holidays. You were late. Get over yourself.

Horrible store. I went into this store at 2:30pm to send a package that was ready to go. It had the prepaid stickers on it. The woman working at the counter was extremely rude and refused to take the package, She said the pick up was already gone for the day. I asked if she would please take it and mail it the next day. She refused. I took the large box back home. The next time I came in, again attempting to ship this box. I mentioned to the manager how rudely I had been previously treated. He then said «oh it’s you I heard about you». He then began to shout at me and insisted I had to pay an additional service charge. I again left with this very same box. I drove to the main UPS service center on Richmond Road. They immediately took the box and were very helpful. They said there is absolutely no service charge on prepaid packages and that this store is independently owned, not by UPS. So beware.

I received my annual Christmas cookie package last December from my mother-​in-​law, and I’ve been meaning to write a review about this UPS Store ever since.
Thank you to everyone at this store who have continued to make it so easy for my family to ship precious and delicious things to me over the years. I can tell how much pride you have in your work because of how well packages are wrapped and secured. I’ve never had a problem with anything shipped from your facility, and this gives my family peace of mind for which I’m grateful. Thank you!

Gifted a ScanCafe box to my parents for their anniversary. They overnighted them via UPS on Dec. 22. UPS claims it «delivered» them Dec. 27. 1) This is not overnight. 2) We’ve never seen them. When we call to complain to ScanCafe and UPS all they do is tell us that they WERE delivered… as if I can’t tell the difference between having my package and not having my package. So now we have lost four generations of family photos. UPS also claims it delivered our Christmas presents from my aunt. Same deal. So, we’re complaining and getting very little response. Mom tried to flag the driver down on the rural dirt roads, but he was driving so fast all she could do was try to get out of his way. Now, we’re supposed to get some papers to take the complaint process up to the next level. The *same* driver left those papers in our mailbox with all these stars drawn on it saying, «sign here» next to the «I received my package» box. What an insane lack of integrity! I’m supposed to believe that this guy delivered my packages when this is how he handles that. I will never ship via UPS again and I want my packages. You’ve ruined Christmas AND lost heirlooms. Ugh.

I have family in Charlottesville and visit often. I have been using this store since 1988 when it first opened and it has had the same owner the entire time. (The store was originally Mailboxes Etc. before it was converted to the UPS Store.) I have had them ship all kinds of items from very heavy to delicate. They have done a meticulous job of packing and I have not had one issue ever with anything breaking during shipment. This is a major achievement since I live in California! They also have great copying and printing services and have office supplies. The staff is always friendly and has the best service in C’Ville. I highly recommend them for all of your shipping and office needs!

Customer Service, NOT! They closed at 4:00 on Christmas Eve and I pulled up at 4:05 (Watch syncs with Atomic Clock in Colorado). Employees in the store, lights on, door locked. Knocked on the door, they looked up and shook their head no, they would not open the door. They then went into the back room and shut off all the lights! NICE.