Fairfield Inn & Suites

We did not have a very pleasant stay do to some house keeping issues, that I believe are not common for this resort, and company. However they were able to fix and resolve the issue, and followed up with us in a timely manner. We will continue to stay at the Marriott’s in the future. Thank you.

Nice hotel, the lobby is currently under construction but it looks like it will be nice when it is done. The rooms are big and comfortable. The pool area looks nice. The lack of a lobby bar leaves no place to eat at the hotel. Normally not a problem as there are plenty of places nearby, but this is buffalo and when the snow is flying sometimes it is nice to stay in.

Stayed here for 4 nights, and had a good experience. The pros: friendly staff, clean rooms and distance from the airport. Super pro: I left my suit jacket hanging in the closet, and when I flew into buffalo again the next week, they had it in lost and found. Yay!
Cons: smaller rooms, shuttle is really strict and runs within a 3 miles radius, and no lobby bar! My colleagues and I had to walk to the Marriott Courtyard for night caps or purchase $ 7 beers from the Fairfields pantry.

I stayed here for 5 nights and the staff is friendly, the room service is standard (no complaints), and the breakfast is decent, your average options (scrambled eggs, sausage patties, assorted cereal, etc.), and a decent hot tub. They also have free ice cream for guests in the lobby, score! The shuttle service is helpful and I used it a handful of times (they will take you to the mall nearby which is a bonus)
The downside is that some of the rooms have higher noise levels and the walls seem paper thin. Also, I feel that I overpaid for what I was getting, I understand that these types of hotels aren’t geared towards luxury or comfort but I can’t figure out why I paid so much for «okay», for the same price I could’ve had a much nicer room at another hotel (and that was with a student discount!).
I struggled between giving this place 2 starts or 3 but ultimately decided that I wasn’t disappointed with the service or the quality but rather the pricing.
Anyway, bottom line: Okay hotel, just don’t expect too much or you’ll be disappointed.

I have stayed here about six times in the past 6 months. It is clean, decent breakfast for free, but small rooms and a poor pool/​fitness room. The tv’s work, have the basic channels, PlUs HBO, and the beds have been comfortable. The front desk personnel have always been efficient and cheerful.
For$ 130, however, the place is not a reasonable deal. I stayed recently at a nearby hotel for $ 70 that was just as good. The boss is paying so from now on its gotta be the cheaper hotel.

Booked this hotel online a month in advance for the Patriots/​Bills game. It was one of the very few hotels that gave me a government/​military rate. I did not experience any issues at all. The ladies at the front desk were exceptionally friendly and the hotel seemed very clean. There was enough food to choose from for breakfast. If you didn’t like one thing, there was enough to choose from so you don’t leave hungry. The room was larger than most I stay in and looked very clean. My wife would have liked to have a thicker comforter but it didn’t bother me. The check in/​out process was simple and quick. I would stay here again.

Stayed for one night. Some of the complaints here were about their shuttle service offerings, but I had a rental car so I didn’t have to experience any of those problems. The hotel appearance is very nice and my room was satisfactory, although there was no refrigerator or microwave. Since I was only staying for one night, I could deal with it. Very conveniently located across the street from the airport.

I recently booked a night at this property because my flight was delayed coming into Buffalo and I didn’t want to make the 3 hour drive that night. There’s nothing special about this hotel, but there wasn’t anything wrong with it either.
No issues at check-​in or check out. Free parking, free WiFi. There was free breakfast, but I did try that.
The rooms were clean, smelled decent, beds comfortable, easy to get in and out of.
It’s not a high end hotel by any means, but it’s not priced like one either. I’d stay here again if it was convenient.

Reasonable rate, clean and somewhat modern are the positives. The sleep timer on the TV is disabled? The curtains only cover ¼ of each side of the window so at night you can’t get the room completely dark and in the am you can’t block the sun. Doesn’t make sense.

Long, ranty review… beware!
I booked the Fairfield Inn when my husband and I traveled to Buffalo for our dear friends’ wedding. They held a block of rooms there, but in the planning of my own wedding, I missed out on the deal. Regardless, I chose the Fairfield over neighboring (and MUCH cheaper) hotels because of the shuttles to and from the reception. I rarely get the chance to indulge in the hooch since I drive so much, so I figured this was a chance to do so.
First impressions were good. The hotel is clean and updated. There’s an ample space for the breakfast area (and breakfast is good too). Check-​in was smooth, and they even let us check in over an hour early. They did forget to give us the care package left for us by the grooms, since we were out of town guests. I went down to ask for it when our friend texted me about it. After 10 minutes of questions and confusion, they finally found it, though I don’t think we would have even gotten it if I hadn’t gone down to ask.
Our room was decent, though we did have one annoying problem. There’s a sheer curtain, then heavy drapes that only cover about ¼ of the window and do not go any further. Being on the sunny side of the hotel, we had to pull the drapes over and pin them so we wouldn’t be woken up at 6am by blinding sun. Our shower also flooded the bathroom a bit, and we had to use half of our clean towels to mop it up.
The major issue here started when I called reception to inquire about the wedding shuttle. I was informed that there had been a misunderstanding and there was only a shuttle BACK from the reception, and that was only for the wedding party. My husband promptly went downstairs with the wedding invitation and ran into other guests who were encountering the same problem. In all fairness, they did remedy the situation somewhat by offering two shuttles, even though one left the hotel at the exact time the reception was starting. But there were also moments of condescension from the staff, who basically claimed that the block of 10 rooms booked by this particular wedding’s guests were not enough to warrant extra effort. They also did not promise a way back beside the aforementioned wedding party’s 11pm shuttle (even though the reception ended at 12:30am), so I had to save a cab company’s number in case we didn’t catch a shuttle back.
We waited outside of the reception at 10:45 while the party raged on inside, as we thought it would be our only chance to avoid the $ 20 cab ride home. $ 20 may not be all that much, but it was annoying since I paid so much extra already to stay there. I call it being cheap on principle! Anyway, at 11:15, I called the hotel, as no one had shown up. 15 minutes later, a shuttle arrived to take us back. They had totally dropped the ball. The one bright spot was the kind young lady who picked us up, who was totally apologetic and sweet. I wish I got her name, because this would be a one-​star review without her.
After spending over $ 140 extra to stay at this hotel over the nearby competitors, I have to say that I really regret that decision. I don’t think this place was worth the extra money at all and I was really, really disappointed in our stay here.

Seems to be brand new, and it’s spotless, but we had a major stumble here. We were in the area to attend a wedding, and elected to stay here because there was supposed to be a shuttle from the Fairfield Inn to the reception venue 15 minutes away. After paying a premium to stay here for that sole reason, they had no knowledge of any shuttle TO the reception, only of a shuttle BACK, for the wedding party only. After some gentle prodding — and with several concerned wedding guests beginning to crowd the front desk — the receptionist seemed to have it sorted, and two shuttles were booked.
I then found out that there was still only one shuttle booked to return to the hotel… which didn’t show up. We were brought back to the hotel nearly an hour later than planned after being picked up by one of the other receptionists, who had to borrow an SUV from a neighbouring hotel.
Warning bells were ringing 24 hours earlier when we arrived — our care package from the happy couple was misplaced, and we had to go searching for it after a few concerned texts. No idea what happened, they simply didn’t put it in our room.
Despite being clean and classy-​looking, staying here was a massive clusterfuck. Don’t stay here if you have to organise anything involving shuttles. You might be okay going to the airport, as it is literally across the street, but going anywhere else? Shop around.
Oh, and round of applause for the genius who decided to install curtains that you can’t close, ensuring that if you stay on the eastern side of the building during the summer, you will be woken up by blinding sunlight at about 5am. We were lucky to find a safety pin to MacGyver some darkness so we could, y’know, sleep…

Avoid this hotel like the plague!
Unless of course… you LIKE being ignored and having your intelligence insulted by unfriendly, unhelpful and blatantly rude front-​desk staff.
A friend and I stayed here before flying out of Buffalo on 01/​01/​2012. The hotel is newer, parking is free, WiFi in the rooms, and the house-​cleaning staff do a great job of keeping the rooms in tip-​top shape.
… but upon entering the hotel we were met with some of the WORST hospitality service I have ever experienced.
Both the front desk agent and supervisor were behind the counter when we arrived. Terrible body language and completely unapproachable. My friend (a Marriott employee) asked to check in. The agent begrudgingly looked up our reservation, failed to see that our room had been paid for already and proceeded to argue with her about payment for 5 minutes. The situation was resolved. No apology.
We asked to put a cash deposit down on the room, and the associate was quick to say NO. «It’s company policy.» (Once again, my friend is a Marriott employee… and it isn’t.) She wouldn’t budge on making a cash deposit, so we were forced to have a credit card authorization emailed to her father, have him print, complete and fax it back. (What ever happened to PDF’s?)
For 45 minutes we sat in the lobby while the agent looked for the correct form, emailed it, waited for a response, took a short break, and finally completed the check-​in.
How much was the deposit? … $ 20.
No apology. No letting us into the room. No compensation for our time. Nothing.
The check-​out was lacklustre… but hardly as terrible.

Decent choice for overnight lodging if you want to stay close to the airport. The rate was reasonable, and includes parking, internet, and a continental breakfast in the morning. They also have an airport shuttle, and offer parking packages for travelers.
The rooms were fairly small but with a decent-​sized bathroom. Flat-​screen LG TV and digital programming were nice, too. Probably would not choose to stay here again, but overall an ok experience.

We stayed at this Fairfield Inn due to a good deal with the friends and family rate. On the last night after our Niagara/​Toronto trip, we stayed here before flying out of Buffalo Airport.
The hotel is newer, and they are building a new Courtyard Marriott next door. Parking is free.
Check in was easy and the staff friendly. We were placed on the second floor with an accessible room. I usually hate accessible rooms but this one still had a normal tub and shower.
The room was clean, and nicely decorated. I wasn’t too impressed with all the colors and patterns in the hallways, however.
I was a tad let down by breakfast. The Jimmy Dean sandwiches just didn’t taste as good as when I had them in a Fairfield Inn in california. Maybe because they didn’t have the sausage ones, just bacon. Other than that they had quiches, fruit, oatmeal, waffles, coffee and juice, hard boiled eggs, cereal, and breads/​muffins.
I like how they give out Pantene products and even have mouthwash too!
Overall I would definitely stay again, especially for the 59.00 rate we got!