New England Foot & Ankle

Unlike the other view, I really like Dr. Reardon. I had not had him before and I found his personality very nice. I had to have a biopsy on my toe and he told me step by step what had to be done and why and was very reassuring. I am very surprised about the encounter that the other patient had. No matter, I have only seen Dr. Downs, Dr. Reardon and I have been attended to in a professional and courteous manner.

I just returned from a scheduled appointment at NE Foot & Ankle and will never return. Dr. Fleichman, the past owner has retired (at a young age due to his health), and sold his business… it will never be the same. It was Dr. Fleichman’s accommodating personality that won him accolades from patients all over. I traveled over an hour round trip to Dr. Fleichman’s office.
When scheduling my appointment I specifically requested a podiatrist «with a personality similiar to Dr. Fleichman’s». Of course, I was advised «they all had his personality!». I had an appointment with Dr. Riordan and have never been as disappointed in a personality or a person. He was rude, uncaring, self righteous and spoke above and at me at all times.
When I made my appointment the woman asked what I wished to have done. I mentioned that Dr. Fleichman always tended to my ingrown and chipping toe nails which made it almost impossible for me to clip. I also mentioned he removed callouses that created pain when I walked. At this time, it is almost impossible for me to walk due to a sharp pain occurring on the bottom of my foot which also needs to be tended to.
Riordan quickly asked me if I was diabetic and I responded «no». He said, «then I cannot tend to your toe nails or callouses or I will commit fraud!» I thought I was hearing things. I told him I had mentioned all of those things to the sec’ty prior to booking and there was not a problem… and she had also asked if I was a diabetic. I mentioned I had gone to Dr. Fleichman for years and he always tended to my callouses to enable me to walk w/​out pain and cut my toe nails so they would not bleed or chip. He said…“sorry, I will not commit fraud!”.
Needless to say, I left his office and advised him I would never have come such a distance if I had known I was going to encounter such a surly and self righteous attitude, and was going to write about the incident in Unilocal.
Do yourself a favor… everything has changed at NE Foot and Ankle since Dr. Fleichman sold his business and I was unaware of same. DO NOT GO NEAR THIS PLACE. Find a reputable, podiatrist who treats his/​her patients with kindness and concern. You do not need a BRUTE in your life!
Virginia

I love this practice. I’m a runner and developed plantar fasciitis last fall while training for a distance race. The pain became so bad that I had to stop running all together and was having a hard time in just walking. I saw Dr. Downs for treatment at the Chelmsford office in December and after a few visits I am back in full swing and training for a half marathon.
The staff at this office were friendly and professional and the doctors were very knowledgable and courteous. They didn’t just tell me to quit running! Dr. Downs had a plan to get me back to my training. I am so grateful to New England Foot and Ankle and recommend the office to all of my friends.