CVS

This CVS never has enough cashiers. For the umpteenth time, I’ve had to wait 30 minutes in a long line because they only want to pay for one cashier even though it’s rush-​hour and they are next to a nursing home and an emergency room.
Go to Walgreens across the street instead.

Yes, this pharmacy gets busy. If you notice they are next to a nursing home and down the street from a hospital. Despite that, I’ve never had a bad experience picking up a script. The staff seems very close with their «regulars», and do not display rudeness. I witness more customers getting out of hand over a FEDERAL regulation on their medicines –NOT the tech’s fault. I would recommend this place for sure. They have a minute clinic too!

I have been a customer of this CVS since I moved to Cherry Hill 8 years ago, and have my scripts filled there regularly. The staff is awesome! I’m always greeted with a smile, and most of the time, greeted by name. The pharmacists are professional, and the technicians go above and beyond.

Always, always a line for the one cashier. It is never a quick stop at this CVS, no matter the time of day or night. Horrible customer service. There is another drugstore within view and that is where I go now.

Basically since this CVS location has been open, it’s been my family’s «Go to Pharmacy!» For most of those years we had very little issues, other than waiting in line for maybe 25 minutes or so. The people always seemed to be older, more experience, nice, and most importantly got the job done! I wish I could say the same for now, but sadly the last few years this Pharmacy location has been a NIGHTMARE! It seems sometime within the last 3 years or so they got rid of their entire Pharmacy staff they had for MANY years, and hired a bunch of new right out of school kids to run the place. It seems they have let this new unexperienced staff take over and nobody is there to step in and help them get things done correctly! They have been making mistakes everywhere and I don’t know about you, but for me when it comes to medical stuff, making mistakes can be very scary and deadly, if not done correctly the 1^st time! It should only be done by professionals that care & know what they are doing! This new staff have been known to be careless and extremely rude to customers!
They once called me to pick up a script that was ready for pick up, I went there a few hours later to be told they no longer had it in stock and I was to travel to another CVS location about 20 mins away (which I have never been to.) They never even apologized for the mix up, instead they gave me a new manager who kept saying «it’s not his problem, go there and take it up with them.» Nice right? What happened to good customer services, what happened to «the customer is always right?» Granted I have worked retail myself, and know in many cases that may not be the case, yet it’s your job (in that field working for the people) to make the customer at least feel that that are, just be nice it goes a long way! I went to that other location and they told me they couldn’t give it to me as they script was for the other location and my insurance company wouldn’t cover it. I later called my insurance company to find out that wasn’t true at all. They were just lazy and didn’t want to pull up my information on their system. Since then I can’t tell you how many reviews I have read and people who I have talked to that had similar issues here if not worse! Almost 2 years ago the store got a remodel and ever since it seems the place is unorganized, staff are rude and talk back to customers, and can’t keep the bigger items & brands in stock most of the time!
This past year we made the BIG SWITCH to «Walgreens», right up the street from this store (504 Kings Hwy North!) Can’t express how sissified we are with them! Even though their store might be visually smaller it is a lot nicer, keep most items needed in stock, and the staff is extremely caring, friendly, and helpful (as people dealing in the medical field should be!!) I recommend you Do NOT use this CVS as your main Pharmacy! Switch to Walgreens up the street! I promise, you will be a lot happier & stress free when you do!!!

I don’t have the same problems when I go here that many others seem to have had. Mainly because I use this location to pop in and out for quick items like milk, candy and over the counter cold/​flu meds. I don’t fill my prescriptions there at all. The store is neat and clean and the employees are ok. The only complaint I have is, the ‘alert alarm’ that they have when people first walk in. It beeps when you walk through the front door. I know it’s a security measure, but it VERY loud and hurts my ears when I’m waiting in line. Like, ear piercingly LOUD. I honestly don’t know how the employees can take it. It drives me bonkers just to heard it for a few minutes. Other than that weird complaint, I think it’s a decent store.

If you need an RX do NOT come to this CVS, or any other one for that matter, but this one is absolutely the worst I have ever been to. First of all I’m a dialysis patient, with high blood pressure and diabetes, a virtual gold mine for a pharmacy. You would think that CVS knows how much money I bring into their stores, apparently that doesn’t matter.
The most recent experience is mirrored in the previous reviews so I won’t bore you with the details of my journey though hell today.
What galls me the most is the unprofessional attitude of the Head Pharmacist. I can’t pronounce of spell her name (Viet Nam I think). She arrogant, unprofessional and not caring about here customers in any way shape or form.\
If you really want an experience that will have you pulling out your hair try to fill a hospital written RX from a Philadelphia hospital. Before this three stooges act could fill this type of RX you would be able to get the formula for your drugs off the internet, buy the equipment and mix the compound yourself.
No more for this CVS, but I’m afraid I’ll find much of the same everywhere else.

I stopped going here a couple of years ago because I never really liked shopping there. It wasn’t the worst experience ever, but it wasn’t that great either. I can remember a sales associate I interacted with on a couple of occasions, and she seems to be the epitome of poor customer service. She is an older woman with glasses and gray hair who always seems to be in a terrible mood, making sure everyone else knows this as well. My interactions with her have been kept very brief, so I cannot recall her name.
We recently started going to this CVS again because my husband’s work insurance requires us to use CVS for prescriptions, and it is the closest to our house. Upon time of checkout we were greeted with the sweet sound of her voice saying, «Can I help you?» — not «Hi, how are you?» or «Hello, did you find everything okay?» — just the look of annoyance as her eyes looked up over the tops of the glasses sitting on her nose.
As my husband swiped his credit card, the machine wouldn’t read his swiper strip. He asked if he could use a plastic bag to swipe it because that’s what other sales associate’s have done in the past when he has had troubles. She said she’s not supposed to. We weren’t going to take the bag with us… we just needed to swipe his card.
After the 10 years of retail experience I have, I’m pretty sure you can manually enter the credit card number into just about any P.O.S. system, but she didn’t offer to do that either.
As my husband tried to get money out of the ATM in the store, she mumbled under her breath, «I’m going to have to void this.» (as if it were a complete inconvenience).
The store ATM wasn’t reading the credit card either, so we walked outside to the local PNC bank, in the 4−6″ of snow, and took the cash out there.
We walked back to the store to purchase our items, only to be greeted by a more pleasant associate, who I kind of wish was there in the first place. I feel like he would have been more inclined to better assist us.
The moral of my story is, if CVS is hoping to achieve the «going above and beyond» experience for their customers, they have a long way to go…

Oh, my gosh. I made the mistake of getting some prescriptions filled at this CVS after being discharged from the hospital.
They called me a month later to remind me that it was time to refill my medications.
Okay, thanks.
Then they call to see if I’m TAKING my medications, if I have any problems with my meds, and if I know I should follow up with my physician, after being discharged from the hospital.
Seriously? CVS has turned into my mother?
Today, they call me to say that my refills are past due. I explain that I have to get my meds from Express Scripts (a whole nother story).
I ask that they stop calling me. They say I have to call some number and «unenroll myself».
I ask, «How did I get enrolled in the first place?»
They say, «Oh, when you get a prescription with refills, you’re automatically enrolled.»
I call. Unenroll myself. (No live person, of course, all automated. I would have loved giving someone my opinion on this bull)
Not 20 minutes later, CVS calls me AGAIN! Tells me my prescriptions are past due.
I blew a small gasket. STOP FREAKING CALLING ME!
I went there due to the convenience factor. I absolutely positively regret it.
I am going back to Lamberts. Their hours aren’t the greatest, but they don’t turn into incredible nagging harpies who’s sole purpose in life is to nag me to death.
Hey, CVS, how about ASKING if I want to be auto enrolled? Maybe, one day, when I completely lose my marbles, and I’m lonely and want to talk, at length, with someone on the phone who’s expressing an interest in my medical disorders… maybe when that day comes, I’ll appreciate this service.
UPDATE: Three days later, and they are STILL calling me! Now I’m told it takes 7 to 10 days to be disenrolled from their constant barrage of calls. Seriously? Can’t even block their calls because the number comes up 000−000−0000 now. It used to come from the actual store. Now it’s some call center?
I will never ever set foot inside a CVS for a prescription. This is insane!

This location is convenient due to proximity to my house but last two pharmacy visits have been subpar service to put it kindly. Apparently the kings highway location receives more prescription requests they can handle — not sure if more staff would help or not as existing staff does not seem super busy but their attitudes certainly convey a stressed atmosphere esp when they try to avoid making eye contact with you and have curt tone when you question why it is taking longer then the 10 – 20 min stated when I got here. Currently going on 40 minutes waiting for prescription that was sent over electronically 2 hours ago???

Started going here because it was convenient and right by my house. Retail is fine, this pharmacy is horrible.
Staff has been rude on numerous occasions, even going as far as rudely telling me «no» to having a prescription ready in an hour or two (it wasn’t what she said, it was how she said it, I understand these places get busy). Apparently they aren’t capable of accepting electronic prescriptions and there is always trouble when getting a new prescription even when the dr.‘s office is faxing it to them. I’ve been at the same doctor’s office for 28 years and this pharmacy for less than 1, so no question on who is in the wrong here.
And then, THEN PHONE CALLS! I’ve told them time and time again to stop calling me to remind me that it’s time to renew a prescription or that a prescription is ready. I don’t know how they track it, but I never seem to be in need of a prescription when they call me.
I need to find another pharmacy.

As far as the retail section of the store goes, no problem. Regular old CVS.
The pharmacy though? I KNOW it’s not easy to get a PharmD or even be a pharmacy technician. What the fug is going on here?
For five years I have struggled with this pharmacy… lost prescriptions, filling the wrong prescriptions, lines that take forever, claiming I have no insurance, pawing through bags of prescriptions because mine is lost…
Today…I’m firing you. My doctor called in a script for Ambien, which I need, once, maybe twice a year because my sleep gets all wacky… nbd. I go to pick it up, and they had filled an old birth control script (like…almost eight months old…). But wait, someone from CVS had called me to say specifically, «your Ambien is here and ready» — me: «Really? I never got the automated message» — person: «Oh! Well it’s here.»
Fast forward to today, they paw around through bags, and paper, and then one woman comes up to me and whispers…“do you not have insurance? I see you paid cash last time.” Yes, I paid cash because I needed my bc early because I was going on a trip and my insurance company wouldn’t cover it because I was picking it up before the time frame allowed blah blah blah… BUT MY SHIZ IS STILL VALID!
Anyway, I literally feel like my head is going to explode — I told them that I have to take my business elsewhere because I’ve dealt with this headache for five years and can’t do it anymore.
Thankfully, I have good health and this wasn’t a do or die medication, just an annoyance. Be warned though! If you need medicine, you just might not get it if you go to this CVS.